PaylocityPaylocity
Mandatoryur business. Point of Sale and Computer Systems (Franchise Agreement, Section 12.3) We require you to buy (or lease) and use a point-of-sale system and computer system as follows: Paylocity – Payroll
From the filings
HQ-led decisions
RCG Behavioral Health
Health servicesSoftware purchasing at RCG Behavioral Health Franchising is controlled at the headquarters level, with key decision-makers including the Chief Visionary Officer and Chief People Officer. The franchise currently mandates Paylocity, QuickBooks, Rethink, and Salesforce across its operations. With 3 total units and an average unit volume exceeding $2.2 million, the addressable market is small but concentrated, making direct HQ engagement essential for vendors.
For software vendors selling into US franchise brands.
Live signals
Total units
3
0 franchised
Unit growth YoY
—
vs prior filing
AUV
$2.24M
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
1%
national + local
Initial fee
$50K
per unit
Investment range
$282K–$584K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
SalesforceSalesforce
Mandatoryfixtures and equipment from our approved vendors as prescribed. See our Brand Standards/Operations Manual for details. F. Salesforce License. You will be required to purchase the Salesforce license fr
QuickBooksIntuit
tion with clients. (Approximately $150 to $250 per month) Tableau – KPI and data analytics for managing the day to day business Rethink – Practice Management and Clinical Software QuickBooks – Bookkee
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
We require you to buy (or lease) and use a point-of-sale system and computer system as follows: Paylocity – Payroll and HR Systems Salesforce – this will be paid to us directly, this software is used to manage the front end of the business and communication with clients. (Approximately $150 to $250 per month) Tableau…
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
You must give us independent access to the information that will be generated or stored in these systems.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Within thirty (30) days after the close of each calendar quarter and within ninety (90) days after the close of each fiscal year, Franchisee will furnish Franchisor a full and complete written statement of income and expense and a profit and loss statement for the operation of the Franchised Business during said…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are currently the supplier of the Billing Services and SalesForce CRM license that you must purchase.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may grant approvals of new suppliers or revoke past approvals of suppliers on written notice to you, or by updating our Manual.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
During our last fiscal year ending on December 31, 2025, we did not earn any revenue from any Franchisee’s required purchases or leases.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
50Item 8
We estimate that the required purchases and leases of goods and services to operate your business are 50% to 80% of your total purchases and leases of goods and services to operate your business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesFranchise agreement
Franchisor reserves the right to charge Franchisee a fee equal to the actual cost and expense for inspection and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use a supplier that is not on our list of approved suppliers, you must request our approval in writing.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee shall execute such forms and documents, including the Internet Advertising, Social Media, Software, and Telephone Listing Agreement contained in Attachment 7 hereof, to appoint Franchisor its true and lawful attorney-in-fact, with full power and authority, for the sole purpose of assigning to Franchisor…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
is solely responsible for maintaining the security and integrity of the computer and payment processing systems used in the Franchised Business and the customer and other data stored therein and shall comply with all data protection, privacy, or security laws as well as then- current Payment Card Industry Data…
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
conduct inspections of your Franchised Business, at the frequency and duration that we deem advisable.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We may issue new specifications and standards for any aspect of our brand system, or modify existing specifications and standards, at any time by revising our Manual and/or issuing new written directives (which may be communicated to you by any method we choose).
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
No site may be used for the location of the Franchised Business unless it is consented to in writing by Franchisor.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Franchisee shall spend a minimum of Three Thousand Five Hundred Dollars ($3,500.00) and up to Ten Thousand Five Hundred Dollars ($10,500.00), as required by Franchisor, on a market introduction campaign during the sixty days (60) following the Opening Date to promote the opening of the Franchised Business.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
Franchisee shall spend a minimum of Three Thousand Five Hundred Dollars ($3,500.00) and up to Ten Thousand Five Hundred Dollars ($10,500.00), as required by Franchisor, on a market introduction campaign during the sixty days (60) following the Opening Date to promote the opening of the Franchised Business.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase (or lease) the point-of-sale software and hardware, and related software and hardware, that we specify.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase required furniture, fixtures and equipment from our approved vendors as prescribed.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
At Franchisor’s request, Franchisee must execute documents, including but not limited to, the Authorization attached as Attachment 3, that allow Franchisor to automatically take the Royalty Fee or Alternative Royalty Payment, as applicable, and Brand Fund Contribution due as well as other sums due Franchisor, from…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We require you to buy (or lease) and use a point-of-sale system and computer system as follows: Paylocity – Payroll
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
You must give us independent access to the information that will be generated or stored in these systems.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
We are currently the supplier of the Billing Services and SalesForce CRM license that you must purchase.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right to impose a reasonable fee for tuition and/or attendance for all additional training programs, including the annual business meeting or conference.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Franchisee’s failure to attend and/or complete mandatory additional training or failure to attend Franchisor’s national business meeting or annual convention is a material default of this Agreement.
The filing answers no to 5 questions
- Is there a franchisee advisory council, association or committee?Item 11
- Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?Item 8
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at RCG Behavioral Health
RCG Behavioral Health Franchising is a health services franchise headquartered in Virginia. According to its 2026 Franchise Disclosure Document, the system consists of 3 total units, all of which are company-owned. The number of franchised units is not disclosed. With an average unit volume of $2,235,568.21 and a 6.0% royalty rate, the franchise operates at a scale that suggests centralized purchasing control. For software vendors, this means the entire addressable market is concentrated at the headquarters level, with no distributed operator network to navigate.
The initial franchise term is 10 years, and the FDD outlines a renewal structure allowing up to two additional 5-year terms, subject to a $10,000 successor agreement fee and compliance with then-current standards. This long-term contractual framework means that software evaluation cycles may align with renewal or expansion milestones, though the system's small unit count limits the frequency of such events.
Who controls software purchasing
Software purchasing decisions are made at the headquarters level. The FDD lists four key executives: serves as Chief Visionary Officer, and Tarsha Adkins is the Chief People Officer. Tiffanie Johnson holds the title of Clinical Director of Franchising, and LaDonna Branson is the Director of Client & Franchise Relations. These roles suggest that any software pitch should address clinical operations, human resources, and overall strategic vision. The Chief Visionary Officer and Chief People Officer are the most likely final decision-makers for enterprise-level technology investments.
Because there are no independently mapped franchise operators in our corpus, vendors cannot rely on a bottom-up adoption strategy. All sales efforts must target the HQ team directly, with messaging that aligns with the clinical and operational priorities of a behavioral health provider.
Mandated and current tech stack
The 2026 FDD mandates four specific technology systems. Paylocity, provided by Paylocity Holding Corporation, is the required payroll and human capital management platform. QuickBooks by Intuit Inc. is mandated for accounting. Rethink is mandated for clinical operations, and Salesforce by Salesforce, Inc. is the required customer relationship management system. These mandates mean that any competing software must either integrate with these platforms or offer a compelling replacement value proposition that justifies switching costs across a small but tightly controlled system.
No other mandated or recommended systems are disclosed in the FDD. The absence of a point-of-sale system mandate is consistent with a service-based behavioral health model, where clinical and administrative software takes precedence over retail transaction processing.
Procurement, renewals, and timing
The FDD does not contain an extract from Item 8 regarding procurement or supplier designation. This means the franchise's specific purchasing model—whether it uses designated suppliers, approved suppliers, or an open procurement process—is not publicly disclosed. Vendors should approach HQ directly to understand procurement requirements and timelines.
Renewal conditions outlined in Item 17 provide some insight into potential software evaluation windows. Franchisees seeking renewal must renovate to then-current standards and sign the then-current form of franchise agreement. This requirement could trigger technology upgrades or new system implementations as part of bringing locations up to standard. The $10,000 successor agreement fee and the requirement for a general release also indicate a formal, contract-intensive renewal process that may involve legal and operational reviews, creating natural openings for software vendors to engage.
How to read the RCG Behavioral Health FDD
The full Franchise Disclosure Document is available below in the embedded PDF viewer. This document was filed with state franchise regulators in 2026 and contains detailed information on the franchise system, including Item 11 (franchisor's assistance, advertising, computer systems, and training), Item 8 (restrictions on sources of products and services), and Item 17 (renewal, termination, transfer, and dispute resolution). For software vendors, these sections are essential reading to understand mandated technology, procurement constraints, and the contractual lifecycle that governs when and how franchisees may adopt new systems.
To build a ranked target list of franchise systems aligned with your software category, contact FranCloud for data-driven prioritization.
Questions vendors ask
RCG Behavioral Health, answered from the filing
Key executives include (Chief Visionary Officer) and Tarsha Adkins (Chief People Officer). Clinical and franchise relations directors may also influence purchasing.
The 2026 FDD mandates Paylocity for payroll/HR, QuickBooks for accounting, Rethink for clinical operations, and Salesforce for CRM.
The system has 3 total units, all company-owned. The number of franchised units is not disclosed in the most recent FDD.
The FDD does not include a specific procurement or supplier designation extract, so the model remains undisclosed. Direct inquiry with HQ is advised.
Initial franchise terms are 10 years, with two optional 5-year renewals requiring a $10,000 fee and compliance with then-current standards. Renewal cycles may trigger tech reviews.
The FDD was filed with state franchise regulators in 2026. You can view the embedded PDF viewer below to read the full document.
Source
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment RCG Behavioral Health files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
No franchisee network yet. RCG Behavioral Health’s latest FDD reports no franchised locations.
Related Health services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.