Miracle-Ear

Item 12

You agree to establish, maintain, and utilize at your own expense a bookkeeping, accounting, or recordkeeping system designated by us in the Operations Manual or otherwise in writing from time to time.

Item 11

Miracle-Ear will have independent access to the operational and financial information data produced by your computer system and there are no contractual limitations restricting this access;

Item 12

Within forty-five (45) days after the end of each fiscal quarter, unaudited profit and loss, balance sheet, and cash flow statements for the Franchise, and unaudited profit and loss statements for each Center in the Territory for the immediately preceding fiscal quarter and a year-to-date unaudited balance sheet as…

Item 8

Miracle-Ear is an approved supplier for certain products and services used in or provided at your Center.

Item 11

Currently, franchisees in each geographic region elect a representative from their region to serve on the Franchise Advisory Council (“FAC”).

Franchise agreement

We may from time to time revoke our approval of particular products, services, or suppliers when we determine, in our discretion, that such products, services, or suppliers no longer meet our standards.

Item 8

During Miracle-Ear’s last fiscal year ended December 31, 2025, Miracle-Ear derived revenues from the sale of Miracle-Ear Products, the sale of out-of-warranty service, the sale of miscellaneous parts and accessories, and battery rebates of $165,842,106 (or 93.7%) of Miracle-Ear’s total annual revenues of $176,947,742.

Item 8

Our approved battery supplier pays us a flat fee rebate per battery cell sold based on franchisee battery purchases.

Item 8

To seek Miracle-Ear’s approval of a new supplier, you must submit to us a written request to approve the proposed supplier, together with such evidence of conformity with our specifications as we may reasonably require.

Item 12

Franchisee hereby irrevocably assigns to Miracle-Ear or its designee the telephone number or numbers and listings issued to Franchisee with respect to each and all of Franchisee’s Centers (“telephone numbers”).

Item 12

You must at all times be in compliance with (a) the Payment Card Industry Data Security Standards (as they may be modified from time to time or as successor standards are adopted);

Item 12

You shall continuously maintain acceptable customer satisfaction ratings (as described in the Operations Manual) throughout the term hereof.

Item 12

We may conduct, as we deem advisable in our sole discretion, inspections of any Centers and your operation of the Franchise at any time during your regular business hours and with or without notice to you.

Item 12

All Center sites must be approved by us.

Item 12

You agree to spend at least ten percent (10%) of the Franchise’s net sales, as defined in this section, on approved advertising and promotion in the Territory.

Item 11

You must participate in and contribute to a local advertising cooperative established (if any) in the designated TV market area (DMA) boundaries where your Center is located.

Franchise agreement

If we designate a mandatory supplier Miracle-Ear 2026 Franchise Disclosure Document | Exhibit C | Page 13 for specified products or equipment, you must use that supplier for the specified product or equipment.

Franchise agreement

You shall purchase all such products and services for which we have established standards or specifications solely from suppliers that we approve or designate (which may be us and our affiliates).

Item 12

We will provide you with proprietary software (the “Proprietary Software”) and may designate other software, applications, or vendors which must be used in the operation of the Franchise.

Franchise agreement

Franchisee acknowledges that we will have access to information stored in your computer system and that, through us, such information may be shared with other Miracle-Ear® franchisees in order to facilitate marketing efforts, and improve communication and cooperation within the System.

Item 12

Your use of our then-current CRM Program is mandatory and you must utilize the CRM Program in the Franchise and pay the applicable then-current CRM Program Fee (pursuant to Section 4.4 of this Agreement).

Item 12

All additional programs and additional attendees may be subject to the then-current charge designated from time to time by us.

Item 12

We reserve the right to require you (or your managing shareholder, partner, or member) and certain of your management-level employees to attend an annual national or regional meeting, seminar, or convention for franchisees for training or business purposes.