Hear Again Franchising

The vendor opportunity at Hear Again

Hear Again Franchising operates in health services, headquartered in Florida. The network totals 37 units, of which 33 are company-owned and only 4 are franchised. This heavy corporate ownership means the franchisor directly controls the vast majority of locations. For software vendors, the addressable unit count is 37, but the real sales motion is a single-entity HQ sale, not a dispersed franchisee sell-in. Average unit volume (AUV) is not disclosed in the most recent FDD. The royalty rate is 5.0%, and the initial franchise term runs 10 years. Year-over-year unit growth is not available in our data.

Who controls software purchasing

The FDD names Rob Morrison as the agent for service of process in Florida. No other HQ executives, such as a CIO, CTO, or VP of Operations, appear in the filing. This lack of named decision-makers means vendors will need to do their own discovery to identify the buyer. Given the 33 company-owned units, purchasing authority almost certainly resides at the corporate level, not with individual franchisees. The mandated technology stack reinforces this top-down control.

Mandated and current tech stack

Hear Again mandates two systems across its network: NOAH and Sycle.net. These are named in the FDD as required technology. NOAH is a practice management system common in hearing care, while Sycle.net is another practice management platform used in audiology clinics. Any software pitch must account for integration or displacement of these mandated tools. The FDD does not list any other recommended or optional technology, so the stack appears tightly controlled.

Procurement, renewals, and timing

Item 8 of the FDD, which typically covers procurement restrictions, is not extracted in our corpus. This means we cannot confirm whether Hear Again uses a designated supplier model, an approved supplier list, or an open procurement process. Vendors should clarify this directly in discovery. On renewals, Item 17 provides a clear signal: franchisees in good standing can renew for additional 10-year terms, provided they give advance notice, obtain franchisor approval, pay all amounts due, remodel, sign a new agreement, attend refresher training, and execute a general release. The franchisor may require signing a contract with materially different terms than the original, but not materially different from the then-current franchise agreement. This renewal cycle creates potential windows for technology re-evaluation every decade.

How to read the Hear Again FDD

The 2025 Franchise Disclosure Document is the primary source for all data points here. It details the 37-unit system, the 5.0% royalty, the 10-year term, and the mandated NOAH and Sycle.net systems. The FDD is filed with state franchise regulators and is embedded below for direct review. Use it to verify unit counts, executive names, and any procurement restrictions before building your pitch. For a ranked target list of franchise systems that match your software, reach out to FranCloud.