for any products of services at any time. Items You Must Purchase from Designated or Approved Third Parties NOAH License. You must purchase the license for NOAH to integrate with Sycle.net. We will pr
From the filings
Hear Again Franchising
Health servicesSoftware purchasing control at Hear Again Franchising sits at the corporate level, given the franchisor's heavy operational footprint (33 company-owned units) and mandated technology stack. The addressable market is small but concentrated: 37 total locations, with only 4 franchised units as of the 2025 FDD. Vendors should note the mandated NOAH and Sycle.net systems, which define the current tech landscape and signal a top-down procurement model.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Brand Fund Contributions. Hear Again Franchising, LLC 2025 FDD 22 Digital Marketing We may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, In
utions. Hear Again Franchising, LLC 2025 FDD 22 Digital Marketing We may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest
r Again Franchising, LLC 2025 FDD 22 Digital Marketing We may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest, etc.), ap
d Contributions. Hear Again Franchising, LLC 2025 FDD 22 Digital Marketing We may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram,
Franchisor behaviours
What the franchisor requires
29 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 2 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
You agree to establish, maintain, and utilize at your own expense a bookkeeping, accounting, or recordkeeping system designated by us in the Operations Manual or otherwise in writing from time to time.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
13.2.2 Within forty-five (45) days after the end of each fiscal quarter, unaudited profit and loss, balance sheet, and cash flow statements for the Franchised Business, and unaudited profit and loss statements for each Center in the Territory for the immediately preceding fiscal quarter and a year-to- date unaudited…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Hearing Aids and Accessories. You must purchase all hearing aids and related accessories from us or our affiliate for general public/hearing aid dispensing services as we require.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may, at any time, in our discretion, change, delete, or add to any of our specifications or quality standards.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
22688Item 8
During the 2024 fiscal year we earned $22,688, from required purchases leases by our franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
As of the issuance date of this Disclosure Document, we have established a pricing arrangement with our hearing aid manufacturer to sell franchisees hearing aids at a discounted rate and provide us a rebate equal to $47.50 per hearing aid sold.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
75Item 8
We estimate that the cost to purchase and lease all equipment, inventory and other items and services that we require you to obtain from us or our affiliates, from designated suppliers, or in accordance with our specifications ranges from 75% to 85% of the total cost to purchase and lease equipment, inventory, and…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You agree to pay us an amount not to exceed the cost of the inspection and our actual cost of testing the proposed product or evaluating the proposed service or service provider, including personnel and travel costs, whether or not the item, service, supplier, or service provider is approved.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to offer products or use any supplies, Operating Assets, or services that we have not approved or to purchase or lease from a supplier or service provider that we have not approved, you must submit a written request for approval and provide us with any information that we request.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You shall execute all such documents and perform all such acts as may be required to promptly assign to us the telephone numbers used in the operation of the Center.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You must at all times be in compliance with (a) the Payment Card Industry Data Security Standards (as they may be modified from time to time or as successor standards are adopted);
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We may conduct, as we deem advisable in our sole discretion, inspections of any Centers and your operation of the Franchised Business at any time during your regular business hours and with or without notice to you.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may from time to time revise the contents of the Operations Manual, and you expressly agree to comply with each new or changed standard.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must secure a site that we have approved by signing a site lease or purchase agreement within 90 days after the effective date of your Franchise Agreement (the “Site Acquisition Deadline”).
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You are not authorized to have a website for your Franchised Business or to have a webpage related to your Franchised Business in any third-party website, including, without limitation, social networking sites.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
In addition to the Local Marketing spend, you will spend a minimum of $20,000 promoting your business for a period running 90 days from your grand opening.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
You agree to spend at least twelve percent (12%) of the Center’s Net Sales, as defined in this section, on approved advertising and promotion in the Territory.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
If a Cooperative has been established in your area prior to opening the Franchised Business, you shall become a member of the Cooperative no later than thirty (30) days after opening the applicable Center.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase all hearing aids and related accessories from us or our affiliate for general public/hearing aid dispensing services as we require.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase and subscribe to a point-of-sale (POS) system software and hardware from the Approved Supplier we designate.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
You must purchase a terminal from the merchant service provider we require.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
As of the date of this Disclosure Document, we require payment by Automated Clearing House (ACH), or electronic funds transfer (EFT), and you must designate an account at a commercial bank of your choice and furnish the bank with authorizations at the time of signing your franchise agreement to permit us to make…
Must the franchisee participate in a gift card program?
YesItem 11
You must participate in all in-Center promotional programs that we offer to franchisees.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
At all times that your Franchised Business is open for business, it must be under the personal supervision of either you, your Operating Principal, your Key Manager, or a trained attendant.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must purchase and subscribe to a point-of-sale (POS) system software and hardware from the Approved Supplier we designate.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
You, at all times, must give us unrestricted and independent electronic access (including users IDs and passwords, if necessary) to the Computer System for the purposes of obtaining the information relating to the Franchised Business.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
The Computer System currently includes a VOIP system, a minimum of two (2) Windows-based computers (one for testing and one for back-office work), a printer, a phone, the internet, one credit card processor, and the required CRM and POS and related hardware and software from our designated vendors
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may charge a reasonable fee for each trainer assigned to your Franchised Business and any remedial training, including our reasonable travel, and living expenses related to providing remedial training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
We reserve the right to require you (or your managing shareholder, partner, or member) and certain of your management-level employees to attend an annual national or regional meeting, seminar, or convention for franchisees for training or business purposes.
The filing answers no to 3 questions
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Must employees wear uniforms specified by the franchisor?Item 7
The vendor opportunity at Hear Again
Hear Again Franchising operates in health services, headquartered in Florida. The network totals 37 units, of which 33 are company-owned and only 4 are franchised. This heavy corporate ownership means the franchisor directly controls the vast majority of locations. For software vendors, the addressable unit count is 37, but the real sales motion is a single-entity HQ sale, not a dispersed franchisee sell-in. Average unit volume (AUV) is not disclosed in the most recent FDD. The royalty rate is 5.0%, and the initial franchise term runs 10 years. Year-over-year unit growth is not available in our data.
Who controls software purchasing
The FDD names Rob Morrison as the agent for service of process in Florida. No other HQ executives, such as a CIO, CTO, or VP of Operations, appear in the filing. This lack of named decision-makers means vendors will need to do their own discovery to identify the buyer. Given the 33 company-owned units, purchasing authority almost certainly resides at the corporate level, not with individual franchisees. The mandated technology stack reinforces this top-down control.
Mandated and current tech stack
Hear Again mandates two systems across its network: NOAH and Sycle.net. These are named in the FDD as required technology. NOAH is a practice management system common in hearing care, while Sycle.net is another practice management platform used in audiology clinics. Any software pitch must account for integration or displacement of these mandated tools. The FDD does not list any other recommended or optional technology, so the stack appears tightly controlled.
Procurement, renewals, and timing
Item 8 of the FDD, which typically covers procurement restrictions, is not extracted in our corpus. This means we cannot confirm whether Hear Again uses a designated supplier model, an approved supplier list, or an open procurement process. Vendors should clarify this directly in discovery. On renewals, Item 17 provides a clear signal: franchisees in good standing can renew for additional 10-year terms, provided they give advance notice, obtain franchisor approval, pay all amounts due, remodel, sign a new agreement, attend refresher training, and execute a general release. The franchisor may require signing a contract with materially different terms than the original, but not materially different from the then-current franchise agreement. This renewal cycle creates potential windows for technology re-evaluation every decade.
How to read the Hear Again FDD
The 2025 Franchise Disclosure Document is the primary source for all data points here. It details the 37-unit system, the 5.0% royalty, the 10-year term, and the mandated NOAH and Sycle.net systems. The FDD is filed with state franchise regulators and is embedded below for direct review. Use it to verify unit counts, executive names, and any procurement restrictions before building your pitch. For a ranked target list of franchise systems that match your software, reach out to FranCloud.
Questions vendors ask
Hear Again Franchising, answered from the filing
Read the filing itself
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FDD alert
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Operator footprint
Who runs the locations
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| AR | 1 |
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Related Health services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.