Eye & I Eyecare

The vendor opportunity at Eye & I Eyecare

Eye & I Eyecare presents a micro-cap opportunity for software vendors. The system consists of just 2 total units, both company-owned, according to the 2024 Franchise Disclosure Document. The number of franchised units was not disclosed. With an Average Unit Volume (AUV) of $1,228,412, the locations generate meaningful revenue, but the total addressable market is extremely limited. Vendors should view this not as a volume play but as a potential reference account or a foothold into a tightly controlled, HQ-driven health services concept. The brand operates in the health services segment and is headquartered in New York.

Who controls software purchasing

Technology decisions are centralized. The 2024 FDD lists three executives in Item 1: Joseph Han (CEO), Crystal Han (Head Optometrist), and Kevin Leung (Optometrist). In a system of this size, the CEO is the most likely final decision-maker for any software purchase, with the clinical leads influencing any system that touches patient care or practice workflow. There is no CIO, CTO, or dedicated IT leadership on file, meaning a vendor’s pitch must resonate with a clinically oriented owner-operator who values simplicity and compliance. The operator footprint in our corpus shows no mapped multi-unit franchisees, reinforcing that all purchasing power sits at the HQ level.

Mandated and current tech stack

The franchise mandates a specific, narrow technology stack. Item 11 of the FDD requires franchisees to use Clover POS and Credit Card Processing system by Clover Network, LLC. For accounting, QuickBooks Online by Intuit Inc. is mandated. For practice management and electronic health records, RevolutionEHR is the required system. This stack covers point-of-sale, payments, back-office accounting, and core clinical operations. A vendor selling adjacent solutions—such as patient engagement, inventory management for optical goods, or advanced reporting—must demonstrate seamless integration with these mandated platforms, particularly RevolutionEHR and Clover.

Procurement, renewals, and timing

The procurement model specifics are not disclosed in the available FDD extracts. Item 8, which would normally detail whether the franchisor designates suppliers, maintains an approved vendor list, or allows open purchasing, contained no extract in our corpus. This gap is significant; a vendor should obtain the full FDD to understand any rebate structures or exclusive supplier arrangements. Regarding timing, the initial franchise term is 10 years, and Item 17 provides a right to renew for additional 10-year terms, subject to signing the then-current agreement and meeting conditions like capital expenditure requirements and a general release. With no year-over-year unit growth disclosed and a static unit count, software evaluation cycles are likely infrequent and driven by the CEO’s strategic initiatives or vendor end-of-life announcements.

How to read the Eye & I Eyecare FDD

The 2024 Eye & I Eyecare FDD is the definitive source for understanding the legal and operational constraints on franchisees. For a software vendor, the critical items are Item 8 (procurement obligations), Item 11 (mandated systems, which we have partially detailed here), and Item 17 (renewal and modification terms that could force technology refreshes). The document is embedded below for your review. Use it to verify the mandated stack, identify any hidden approved vendors, and understand the franchisor’s right to unilaterally change system requirements. For a ranked target list of franchise systems that match your ideal customer profile, FranCloud can help you prioritize your outreach.