Chili's and Chili's Grill & Bar

The vendor opportunity at Chili's

Chili's Grill & Bar presents a concentrated, corporate-dominated sales target for software vendors. The system totals 1,208 US locations, but only 99 are franchised—the remaining 1,109 are company-owned and operated. This structure means a single buying center at the Dallas-area headquarters controls technology decisions for over 90% of the estate. For a vendor, that translates into a high-stakes, high-reward dynamic: win HQ, and you unlock the vast majority of units without navigating a fragmented franchisee base.

Year-over-year unit growth sits at 2.062%, indicating modest but steady expansion. The royalty rate is 1.25%, and the initial franchise term runs 20 years. Average unit volume is not disclosed in the 2025 FDD. The addressable franchised segment—99 units—is small relative to the corporate footprint, but those franchisees operate under the same technology mandates as company stores, preserving a unified tech stack.

Who controls software purchasing

BIPC Management, LLC is listed as the general partner in Item 1 of the 2025 FDD. No parent company appears on file, suggesting Chili's operates as an independently owned entity. Software vendors should direct outreach to corporate IT leadership and operations executives at the headquarters in Texas. Because the system is overwhelmingly company-operated, the general partner effectively functions as the sole decision-maker for technology procurement across nearly the entire network.

Mandated and current tech stack

The 2025 FDD mandates Aloha POS by NCR Voyix. This is the only named technology system in the disclosure document. No other mandated or recommended software vendors are identified. For vendors selling adjacent or complementary solutions—kitchen display systems, labor scheduling, inventory management, guest engagement platforms—the Aloha mandate provides a known integration surface. Displacement of the incumbent POS is theoretically possible but would require a compelling total-cost-of-ownership argument aimed at corporate IT.

Procurement, renewals, and timing

Item 8 of the 2025 FDD contains no extract describing procurement rules, designated suppliers, or approved vendor programs. Without that signal, vendors should assume a closed, corporate-managed procurement process. The renewal framework in Item 17 offers one timing lever: franchisees must provide notice between 12 and 24 months before the end of their 20-year term and must renovate and modernize the restaurant as a condition of renewal. Those modernization events may create natural openings for technology evaluation, though the corporate office ultimately controls the stack.

How to read the Chili's FDD

The 2025 Franchise Disclosure Document is embedded below. It is the primary source for the data on this page and was filed with state franchise regulators. Reviewing the full document will give vendors additional context on contractual obligations, territorial rights, and any supplier relationships not captured in our extracts. For a ranked target list of franchise systems matched to your software category, FranCloud can help.