CareDiem

8. Throughout the term of your Franchise Agreement we require you to use a standard chart of accounts, income statement and balance sheet format, and require that you generate monthly reports. We also require you to use a specific accounting software and give us access to your books, and may require you to participate in benchmarking programs and share data with us. Currently, the designated accounting program is QuickBooks and we will designate a required financial reporting software, though the software you will be required to use may change during the term of your Franchise Agreement. You are also required use the bookkeeping firm UniFi (Correll Accounting Inc.) to provide you with bookkeeping services. It will be up to you to maintain your books and to do your accounting. You must also keep business records in the format required by us and must provide us with reports as set forth in the Operations Manual.

36 Multistate FDD 5/2026 4938-3550-0463, v. 3 The Technology and Platform Fee is currently $750-900 per month, but it is subject to change. Currently, the Technology Fee will cover your license for QuickBooks Online and the designated reporting software, as well as benchmarking and compliance support technology. In addition to the Technology Fee, we estimate that your monthly software-related expenses will be about $730.

You must obtain and use the computer system which we require from time to time. You must have a computer and a printer at your office and have a high-speed internet connection. You must use QuickBooks Online for your accounting, and we will designate a required financial reporting system software for reporting, and WellSky for your business management/CRM. The required financial reporting software is used for reporting to us, to develop reports, and to share information for benchmarking purposes. WellSky allows you to manage client acquisition, caregiver recruitment and scheduling, ongoing client management, including scheduling, access training for staff and caregivers, marketing tools, and reports. If we require you to use a specific system, you will have to use that point-of-sale system. There may be other hardware and software and software tools that we require you to use for the operation of your Franchised Business.

We will maintain a website for the System, and you may not maintain your own website for your Franchised Business. We will, however, provide you with a subpage on the System website. Developing the initial subpage is part of the digital marketing support we provide you with in connection with marketing of the opening of your Franchised Business. We encourage you to develop a local presence through social media. While we will own the social media accounts, you will have administrative access to the accounts for your Franchised Business and be able to post to the accounts and manage them. Any online or digital presence, such as social media (for example Facebook, Instagram, X/Twitter, and YouTube) and mobile applications, is subject to our social media policy and our general requirements about marketing and advertising. The social media policy (which is part of the Operations Manual) will include provisions about content and design, but also management of your accounts, and may require that we are either the owners of those accounts, or have co-administrative rights to the accounts.

(4) Marketing Launch Package. You must spend not less than $8,000 to $12,000 toward the marketing and promotion of the launch of your CareDiem Home Care Business. You will pay this fee to our designated provider. This sum includes a payment to our marketing launch package vendor for web search engine optimization, social creation, and program management services; an expense for Google ads, Facebook ads, and geofencing; an expense towards a marketing launch package video; and additional spend on the start-up marketing of your Franchised Business.

(4) Marketing Launch Package. You must spend not less than $8,000 to $12,000 toward the marketing and promotion of the launch of your CareDiem Home Care Business. You will pay this fee to our designated provider. This sum includes a payment to our marketing launch package vendor for web search engine optimization, social creation, and program management services; an expense for Google ads, Facebook ads, and geofencing; an expense towards a marketing launch package video; and additional spend on the start-up marketing of your Franchised Business.

We will maintain a website for the System, and you may not maintain your own website for your Franchised Business. We will, however, provide you with a subpage on the System website. Developing the initial subpage is part of the digital marketing support we provide you with in connection with marketing of the opening of your Franchised Business. We encourage you to develop a local presence through social media. While we will own the social media accounts, you will have administrative access to the accounts for your Franchised Business and be able to post to the accounts and manage them. Any online or digital presence, such as social media (for example Facebook, Instagram, X/Twitter, and YouTube) and mobile applications, is subject to our social media policy and our general requirements about marketing and advertising. The social media policy (which is part of the Operations Manual) will include provisions about content and design, but also management of your accounts, and may require that we are either the owners of those accounts, or have co-administrative rights to the accounts.

We will maintain a website for the System, and you may not maintain your own website for your Franchised Business. We will, however, provide you with a subpage on the System website. Developing the initial subpage is part of the digital marketing support we provide you with in connection with marketing of the opening of your Franchised Business. We encourage you to develop a local presence through social media. While we will own the social media accounts, you will have administrative access to the accounts for your Franchised Business and be able to post to the accounts and manage them. Any online or digital presence, such as social media (for example Facebook, Instagram, X/Twitter, and YouTube) and mobile applications, is subject to our social media policy and our general requirements about marketing and advertising. The social media policy (which is part of the Operations Manual) will include provisions about content and design, but also management of your accounts, and may require that we are either the owners of those accounts, or have co-administrative rights to the accounts.

We will maintain a website for the System, and you may not maintain your own website for your Franchised Business. We will, however, provide you with a subpage on the System website. Developing the initial subpage is part of the digital marketing support we provide you with in connection with marketing of the opening of your Franchised Business. We encourage you to develop a local presence through social media. While we will own the social media accounts, you will have administrative access to the accounts for your Franchised Business and be able to post to the accounts and manage them. Any online or digital presence, such as social media (for example Facebook, Instagram, X/Twitter, and YouTube) and mobile applications, is subject to our social media policy and our general requirements about marketing and advertising. The social media policy (which is part of the Operations Manual) will include provisions about content and design, but also management of your accounts, and may require that we are either the owners of those accounts, or have co-administrative rights to the accounts.