49 You must utilize our approved mobile application (“App”) and online food ordering service (including any third-party delivery order integration) and may not use any other store-specific App or online ordering service. Olo is a Franchisor-approved online ordering vendor, as of this Disclosure Document’s issuance date. You may also utilize third-party delivery services of your choice, unless we require you to use a specific third-party(ies) and provided that if required and/or if you choose to participate in such third-party delivery services, you may be required to utilize a point-of-sale integration directed by us.
From the filings
Built Custom Burgers
Quick service restaurantBuilt Custom Burgers is a young 2-unit system in Arizona, owned by MTY Food Group. Software purchasing runs through MTY's corporate leadership, and the FDD already mandates one ordering platform — worth knowing before pitching an adjacent tool.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
5% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 technology requirement is recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
$35 per terminal to include program subscription, location store dashboard, and technical and customer support Chownow Set up Fee - $99 Set up Fee is due one Payable by you directly to time at set up Chownow Monthly Fee - $99 Monthly Fee is due Annual Plan - $1,068 monthly Two Year Plan - $2,136 Annual Fee is 12 months and is paid upfront
63 6. All advertising by you in any medium must be conducted in a professional manner, must conform to the standards and requirements in our Confidential Manual, and must display our Proprietary Marks only in those forms approved by us. We may make available to you, from time to time, approved advertising, promotional plans and materials for purchase (See Exhibit E: Franchise Agreement—Sections 3.2 and 10.2). 7. You may not maintain a web site, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or otherwise maintain a presence or advertise on the Internet or any other public computer network in connection with the Franchised Business without our prior written approval (See Exhibit E: Franchise Agreement – Section 3.4).
7. You may not maintain a web site, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or otherwise maintain a presence or advertise on the Internet or any other public computer network in connection with the Franchised Business without our prior written approval (See Exhibit E: Franchise Agreement – Section 3.4).
7. You may not maintain a web site, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or otherwise maintain a presence or advertise on the Internet or any other public computer network in connection with the Franchised Business without our prior written approval (See Exhibit E: Franchise Agreement – Section 3.4).
7. You may not maintain a web site, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or otherwise maintain a presence or advertise on the Internet or any other public computer network in connection with the Franchised Business without our prior written approval (See Exhibit E: Franchise Agreement – Section 3.4).
7. You may not maintain a web site, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or otherwise maintain a presence or advertise on the Internet or any other public computer network in connection with the Franchised Business without our prior written approval (See Exhibit E: Franchise Agreement – Section 3.4).
7. You may not maintain a web site, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or otherwise maintain a presence or advertise on the Internet or any other public computer network in connection with the Franchised Business without our prior written approval (See Exhibit E: Franchise Agreement – Section 3.4).
7. You may not maintain a web site, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or otherwise maintain a presence or advertise on the Internet or any other public computer network in connection with the Franchised Business without our prior written approval (See Exhibit E: Franchise Agreement – Section 3.4).
Franchisor behaviours
What the franchisor requires
28 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
The POS System must be configured so that we have independent and remote access to the information and data stored in it.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
to submit to us, within ninety (90) days after the end of each calendar year, commencing on the Effective Date, in a format approved by us, a profit and loss statement and balance sheet (including a statement of retained earnings or partnership account) for the preceding calendar year;
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Neptune Equipment, an affiliate of MTY USA, is currently one of the approved suppliers of certain equipment, menu boards, furniture, wall graphics, computer hardware and smallwares.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
At any time and from time to time, we may in our sole option engage in new product rollouts to add to or change the menu items offered for sale in the Franchised Business and the ingredients or supplier of ingredients utilized in the preparation of the menu items sold in the Franchised Business (“Rollout”).
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
47054607Item 8
For the year ending November 30, 2025, MTY USA and its subsidiaries, as of such date, derived revenues from the sales of products, services, and vendor allowances in the amount of $47,054,607
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
You acknowledge Franchisor and/or its affiliates has the right to receive commissions, volume discounts, purchase discounts, performance payments, bonuses, rebates, marketing and advertising allowances, co-op advertising, administrative fees, enhancements, price discounts, economic benefits and/or other payments…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
A charge not to exceed the reasonable cost of the inspection and the actual cost of the test not to exceed $5,000 must be paid to us either by you or by the proposed supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
All requests for approving new or alternative suppliers must be submitted in writing by you and/or the supplier to the purchasing department at Kahala Brands.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You acknowledge that between you and us, we have the sole right and interest in all telephone numbers and directory listings associated with any Proprietary Marks, and you authorize us and appoint us and any officer or agent of ours, as your attorney-in-fact, to direct the telephone company and all listings agencies…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Therefore, as a franchisee who accepts credit cards, you are required to be PCI compliant by following and adhering to PCI DSS, which includes ensuring that your POS System, back office computer (if supplied), and any other device that is plugged into the network is only used for business purposes.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We will continue our efforts to maintain high and uniform standards of quality, cleanliness, appearance and service at all restaurants in the System, including making periodic inspections and quality service checks of your restaurant
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We may modify the Operations Manual as and when we desire, but no modification will materially alter your status and rights under the Franchise Agreement
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must select, and we must approve, an acceptable location within nine (9) months after the effective date of the Franchise Agreement.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not maintain a website, software application, an App (application), social media account (including, but not limited to, an account, group or page on Facebook®, Flickr®, Foursquare®, Google+®, Instagram®, LinkedIn®, Pinterest®, Snapchat®, Tumblr®, X/Twitter®, YouTube®, Vine®, VKontakte or Weibo®), or…
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Ten Thousand Dollars ($10,000) (“Grand Opening Marketing”) is payable to us on the earlier of: (i) prior to you executing a lease for the premises where the Franchised Business will be located; or (ii) prior to construction commencing at the premises where the Franchised Business will be located.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 8
You must participate in our mandatory loyalty program currently called “Built Bucks” at your cost and observe rules to be set forth in the Confidential Manual.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If a Cooperative is formed for your region, you must financially contribute to the Cooperative as required by us.
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
You must purchase or otherwise acquire certain proprietary or required equipment and supplies utilized in the Franchised Business only from our designated approved distributors or suppliers.
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
You must purchase or otherwise acquire certain proprietary or required equipment and supplies utilized in the Franchised Business only from our designated approved distributors or suppliers.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
Additionally, you must utilize our approved third party payment card processor, as identified in the Confidential Manual, for processing all such debit, credit, rewards, and Gift/Loyalty card transactions.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Payment of the Royalty Fee, Advertising Fee (as defined in Section 5.3), and all other fees due under this Agreement to us shall be made via electronic transfer of funds from the Depository Account.
Must the franchisee participate in a gift card program?
YesItem 8
You are required to accept all approved debit and credit cards, along with Built Custom Burger’s, MTY or its affiliate’s Stored Value Gift Cards, Loyalty Cards, Frequency Cards, and any other similar Built Franchise Systems, MTY or its affiliate’s sponsored electronic card and/or payment program (collectively, the…
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Additionally, you must employ on a full time basis at least one on-premises supervisor (“Manager”) for the restaurant.
Must employees wear uniforms specified by the franchisor?
YesItem 8
You must buy all employee work in the color combinations we specify and Built Custom Burgers logoed shirt, apron and hat, all of which are subject to change upon reasonable notice.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We require you to exclusively use an approved electronic point-of-sale system to record all your sales during the operation of the Franchised Business, the components of which are identified in the Confidential Manual (the "POS System").
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
The POS System must be configured so that we have independent and remote access to the information and data stored in it.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
If, after attending the Training Program, you desire to, or we require that you, receive additional training, we will provide additional training time to you for a fee of Three Hundred Dollars ($300) per person per day.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Attendance at these additional training programs and conferences is mandatory.
The filing answers no to 2 questions
- Is there a franchisee advisory council, association or committee?Item 6
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
The vendor opportunity at Built Custom Burgers
Built Custom Burgers runs 2 franchised locations in Arizona under MTY Food Group, whose portfolio also includes Mucho Burrito, Planet Smoothie, Cold Stone Creamery, Pinkberry and The Counter. It's an early-stage system — unit count fell 33.3% year over year — so the near-term opportunity is narrow, but MTY's shared procurement infrastructure across its brands is worth tracking for a longer-horizon pitch.
Who controls software purchasing
CEO Eric Lefebvre, CFO Renee St-Onge and COO Al Hank lead Built Custom Burgers from inside MTY Food Group. Jeff Smit, COO of sibling brand Kahala Brands, and Chief Legal Officer Jenny Moody round out the executive team most relevant to a technology or contracting pitch.
Tech named in the FDD, and what is actually required
Item 8 mandates Olo as the ordering platform. ChowNow is in use — the FDD ties it to a fee rather than a contractual obligation. Item 11 names six social platforms — Facebook, Instagram, LinkedIn, Pinterest, Snapchat and Twitter by X — but none of them is required.
Procurement, renewals, and timing
Item 8 puts franchisees on an approved-supplier list: food products, ingredients, computer hardware and software (including the point-of-sale system) must meet franchisor standards and come from approved distributors, and MTY may add designated purchasing channels or platforms. Franchisees may propose an alternate supplier for approval. Item 17 allows a single 5-year renewal inside the 10-year initial term, with no further right to renew after that.
How to read the Built Custom Burgers FDD
The filing embedded below was filed with state franchise regulators in 2026. Talk to FranCloud for a ranked target list of franchise systems like this one.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Built Custom Burgers, answered from the filing
Read the filing itself
Read the original document for the filing figures and their terms, page by page. Buy the original PDF to download, search, and annotate it.
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Operator footprint
Who runs the locations
4 operators run 4 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| CA | 3 |
|---|---|
| AZ | 1 |
Ownership
The portfolio behind Built Custom Burgers
Ownership: MTY Food Group.
Sibling brands
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.