33 BRIGHTSTAR CARE HOMES FDD (FINAL 2024 ) ACTIVE\1606838690.2 In addition to the Marketing obligations described above, at least 90 days before your first Community opens, you must review listings and invest in Google Business Profile, SEM/PPC, Meta/Facebook and Yellowpages.com. The advertisement must conform to our standards and specifications. We may use the Fund to cover online advertising for all franchisees. Until that time, you must pay for online advertising as part of your local Marketing requirement. You must use our required vendor partner for any SEM/PPC advertising investments to ensure optimal campaign performance and brand continuity.
From the filings
BSLF
Health servicesBSLF franchises all 5 of its health-services units, and unit count grew 25% year over year — a fast-growing system. Item 11 mandates Google Business Profile and Meta outright, while Hireology and WorkBright show up in active use for hiring and onboarding. As part of BrightStar Group Holdings, alongside sibling brand BrightStar Care, a vendor relationship here can extend across the parent's broader portfolio.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
5% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2024)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 technology requirements are recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
33 BRIGHTSTAR CARE HOMES FDD (FINAL 2024 ) ACTIVE\1606838690.2 In addition to the Marketing obligations described above, at least 90 days before your first Community opens, you must review listings and invest in Google Business Profile, SEM/PPC, Meta/Facebook and Yellowpages.com. The advertisement must conform to our standards and specifications. We may use the Fund to cover online advertising for all franchisees. Until that time, you must pay for online advertising as part of your local Marketing requirement. You must use our required vendor partner for any SEM/PPC advertising investments to ensure optimal campaign performance and brand continuity.
Royalty/Continuing 5% of monthly Net Billings during Deducted from Note 1 defines “Net Billings.” Fee preceding calendar month (Note 1) your bank account via EFT We may collect more frequently 10 days after than monthly on 30 days’ prior date of our notice to you. invoice See also Notes 3 and 6. General Marketing Beginning on Community’s Deducted from We may collect more frequently Fee Opening Date, the greater of 2.5% your bank than monthly on 30 days’ prior of the prior month’s Net Billings account via EFT notice to you. or $500 per month per Community 10 days after for up to 3 Communities operating date of our under the Franchise Agreement invoice (Note 2) Technology & Email If we decide to charge this fee, it Deducted on 15th We do not charge this fee as of Service Fee will be due beginning on the day of each this disclosure document’s Community’s Opening Date. The month from your issuance date. fee amount is the greater of $100 bank account via per month or .83% of the prior EFT Fee applies regardless of whether month’s Net Billings for each we require you to use certain Community operating under System Technology, in whole or Franchise Agreement (Note 3) in part, in operating your Communities. This fee would We have the right to increase this cover email, website hosting fee if our costs increase, in which fees, and report management case the $100 fixed fee portion of services (among other the calculation may go up to no technology support). more than $500 per month (per Community) during the course of Excludes third-party approved the franchise term. solutions (i.e., Hireology, CRM, Electronic Client Management Software, or WorkBright). 8 BRIGHTSTAR CARE HOMES FDD (FINAL 2024 ) ACTIVE\1606838690.2 Column 1 Column 2 Column 3 Column 4
Royalty/Continuing 5% of monthly Net Billings during Deducted from Note 1 defines “Net Billings.” Fee preceding calendar month (Note 1) your bank account via EFT We may collect more frequently 10 days after than monthly on 30 days’ prior date of our notice to you. invoice See also Notes 3 and 6. General Marketing Beginning on Community’s Deducted from We may collect more frequently Fee Opening Date, the greater of 2.5% your bank than monthly on 30 days’ prior of the prior month’s Net Billings account via EFT notice to you. or $500 per month per Community 10 days after for up to 3 Communities operating date of our under the Franchise Agreement invoice (Note 2) Technology & Email If we decide to charge this fee, it Deducted on 15th We do not charge this fee as of Service Fee will be due beginning on the day of each this disclosure document’s Community’s Opening Date. The month from your issuance date. fee amount is the greater of $100 bank account via per month or .83% of the prior EFT Fee applies regardless of whether month’s Net Billings for each we require you to use certain Community operating under System Technology, in whole or Franchise Agreement (Note 3) in part, in operating your Communities. This fee would We have the right to increase this cover email, website hosting fee if our costs increase, in which fees, and report management case the $100 fixed fee portion of services (among other the calculation may go up to no technology support). more than $500 per month (per Community) during the course of Excludes third-party approved the franchise term. solutions (i.e., Hireology, CRM, Electronic Client Management Software, or WorkBright). 8 BRIGHTSTAR CARE HOMES FDD (FINAL 2024 ) ACTIVE\1606838690.2 Column 1 Column 2 Column 3 Column 4 Type of fee* Amount** Due Date Remarks
Franchisor behaviours
What the franchisor requires
29 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
You must procure your accounting software and cash application and collection software from us or any third party we approve
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We reserve the right to access independently at all times (24 hours per day, 7 days per week) all information collected or compiled by your use of the Technology/Computer Requirements in your Community’s operation.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
In addition, within forty-five (45) days after the close of your fiscal year, you must prepare and send us year-end financial statements, including statements of income, retained earnings, and changes in financial position and a balance sheet, which you must certify as true and correct.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We and our affiliates currently are the designated supplier of branded email account, website, and intranet administration and content management but are not designated or approved suppliers of any other items.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to specify different hardware and software systems in the future, including System Technology that we or our affiliates develop exclusively for the BRIGHTSTAR CARE HOMES Community franchise Program.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
However, we (and our affiliate) did not receive any revenue during 2023 on account of purchases made by a BRIGHTSTAR CARE HOMES Community franchisee directly from us (or it) or from a third- party supplier.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates have the right to receive payments from suppliers on account of their actual or prospective dealings with us, our affiliates, you, and other franchisees and to use all amounts received without restriction for any purposes we and our affiliates deem appropriate.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
88Item 8
approximately 88% to 96% of the total cost to operate, your Community.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We may charge a vendor evaluation fee only if we approve the supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
if you wish to buy any unapproved item or services, including inventory, or acquire approved items or services from an unapproved supplier, you must provide us the proposed supplier’s name, address, and telephone number, a description of the item you wish to purchase, and the item’s purchase price, if known.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You agree, within fifteen (15) days, to notify the telephone company and all telephone directory publishers (both web-based and print) of the termination or expiration of your right to use any telephone, facsimile, or other numbers and telephone directory listings associated with any Licensed Mark; to authorize, and…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You agree to give your clients the evaluation forms we periodically prescribe and to participate and/or request your clients to participate in any surveys performed by or for us.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
To determine whether you and the Community are complying with this Agreement and all System standards, we and our designated agents and representatives (including quality assurance auditors) may at any time and without prior notice to you:
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We reserve the right to change or modify the Licensed Marks, the BRIGHTSTAR CARE HOMES® Community concept, the Operations Manual, and any Technology/Computer Requirements that we require you to use.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
You will construct, develop, and operate your Communities at specific sites we first must accept.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not without our prior written consent develop, maintain, link to, or authorize any website mentioning or describing you or the Community, or displaying any Mark, other than on a website we host.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
at least ninety (90) days before your first Community opens, you must review listings and invest in Google Business Profile, SEM/PPC, Meta/Facebook and Yellowpages.com.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
Beginning on each Community’s Opening Date and during each month afterward, you must spend at least $100 per month for local Marketing for each room in the Community if your occupancy rate is below 85%.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
You also must participate at your sole expense in, and comply with the rules and procedures of, all client loyalty, gift certificate, and similar programs we create.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
Currently, you must use our designated suppliers for medical supplies (where alternative sources of supply are unavailable), marketing materials, credit card processing services, payroll services (unless we approve your request to use an alternative supplier), drug screening, insurance brokerage for all types of…
Must equipment be purchased from designated or approved suppliers?
YesItem 8
Currently, you must use our designated suppliers for medical supplies (where alternative sources of supply are unavailable), marketing materials, credit card processing services, payroll services (unless we approve your request to use an alternative supplier), drug screening, insurance brokerage for all types of…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
Currently, you must use our designated suppliers for medical supplies (where alternative sources of supply are unavailable), marketing materials, credit card processing services, payroll services (unless we approve your request to use an alternative supplier), drug screening, insurance brokerage for all types of…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Unless otherwise agreed between us and you, all fees and other amounts due to us or any affiliate must be paid in the form of an electronic or similar funds transfer in the appropriate amount(s) from your bank account.
Must the franchisee participate in a gift card program?
YesItem 11
You also must participate at your sole expense in, and comply with the rules and procedures of, all client loyalty, gift certificate, and similar programs we create.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
The list below is our minimum staffing requirements for a Community with 12 residents or less.
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We reserve the right to access independently at all times (24 hours per day, 7 days per week) all information collected or compiled by your use of the Technology/Computer Requirements in your Community’s operation.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must purchase, license, and use the computer hardware, software, peripheral items, property- management and other electronic-information systems, and technology solutions that we specify for the operation of BRIGHTSTAR CARE HOMES Communities (which may include, upon notice from us, the System Technology)…
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
We may require your key personnel to attend supplemental training programs at your expense.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Your Control Person or another representative we authorize must attend all annual franchisee meetings (including leadership conferences) we conduct (at locations we designate) to address subjects relevant to the BrightStar System.
The filing answers no to 2 questions
- Is there a franchisee advisory council, association or committee?Item 20
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at BSLF BSLF franchises all 5 of its health-services units, and unit count grew 25% year over year — one of the faster-growing systems in this dataset. As part of BrightStar Group Holdings, alongside sibling brand BrightStar Care, the parent relationship widens the addressable opportunity beyond this one brand.
Who controls software purchasing Item 2 names Andrew Ray as Chief Executive Officer, Shelly Sun as Founder and Executive Chairwoman, Dean Ulizio as Chief Strategy Officer, and David Pallaschke as Chief Financial Officer. With Google Business Profile and Meta mandated at the franchisor level, and email and website administration also franchisor-controlled under Item 8, headquarters holds the core digital-purchasing authority.
Tech named in the FDD, and what is actually required Item 11 mandates Google Business Profile by Google and Meta outright. Hireology and WorkBright, both named under Item 6, are already in active use for hiring and onboarding, though the filing doesn't make either a contractual requirement.
Procurement, renewals, and timing Item 8 runs an approved-supplier list, and BSLF keeps branded email accounts, the website, and intranet administration and content management in-house or with its affiliate. Franchisees may request approval for alternative suppliers on other items. The initial term is a long 20 years, and Item 17 allows a 10-year successor franchise on then-current terms for operators in substantial compliance.
How to read the BSLF FDD The 2024 FDD makes a financial performance representation under Item 19 and was filed with state franchise regulators that year; it's embedded in the PDF viewer below. Talk to FranCloud for a ranked target list of comparable health-services systems, including sibling brand BrightStar Care.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
BSLF, answered from the filing
Read the filing itself
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Operator footprint
Who runs the locations
10 operators run 12 mapped locations. 2 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| ID | 2 |
|---|---|
| WA | 2 |
| MN | 1 |
| LA | 1 |
| FL | 1 |
Ownership
The portfolio behind BSLF
Ownership: BrightStar Group Holdings.
Sibling brands
Related Health services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.