You must use our designated email system for all business related to the Franchise. We can monitor and review your email communications to ensure that our national name, brand, and System are not damaged. The cost of maintaining, updating, or upgrading the Computer System or its components will depend on your repair history, costs of computer maintenance services in your area, and technological advances. We estimate the annual costs will range between $500 and $2,750, but this could vary (as discussed above). You may be required to upgrade your computer hardware approximately every two to three years due to improvements in the Software, advances in technology, and memory requirements. There is no limitation on the frequency or cost of this obligation. Neither we nor any affiliate or third-party vendor have any ongoing obligation to provide ongoing maintenance, upgrades, or updates to your Computer System. We require you to use Google Workspace and digital marketing asset management software, Marvia. We currently provide you with access to these systems. We currently provide your Principal Owners, General Manager, and office employees with an email account.
From the filings
Assisting Hands Home Care
Health servicesHeadquarters sets the technology stack at Assisting Hands Home Care directly: Items 8 and 11 require Google Workspace, the marketing platform Marvia, and QuickBooks across every location. The system spans 237 locations and franchised outlets grew 14.85% year over year.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
5% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 technology requirements are recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
You must use the computer hardware and software that we periodically designate to operate your Assisting Hands Franchise, which currently include Microsoft or Apple operating systems released within the past five years, Microsoft Office, an approved care management and scheduling software, and QuickBooks (collectively, “Software”). The care management and scheduling software options we have approved recommend matches of caregivers to clients, give alerts about open shifts, allow you to communicate with caregivers, have a portal for family members of the client to see how the client is doing, automatically create payroll and billing, and integrate with QuickBooks. You must use the mobile applications that are part of the care management and scheduling software. We currently provide you with access to a franchisee dashboard software, FranFast, that you will use to communicate with us and other franchisees. You must obtain the computer hardware, software licenses, website hosting, maintenance and support services, and other related services that meet our specifications from the suppliers we specify.
5. Establish minimum and maximum resale prices for use with multi-area marketing programs and special price promotions as allowed by law. We may provide recommendations for pricing strategies for your business. (See Franchise Agreement-Sections 2.4 and 11.1). 6. Establish a System Website (defined below) and aid you in setting up key accounts for internet and digital advertising, such as with Google My Business, Facebook, X (Twitter), Instagram, and Yelp. We have the right to own any accounts associated with your Assisting Hands Business. (See Franchise Agreement-Section 11.2).
You must use the computer hardware and software that we periodically designate to operate your Assisting Hands Franchise, which currently include Microsoft or Apple operating systems released within the past five years, Microsoft Office, an approved care management and scheduling software, and QuickBooks (collectively, “Software”). The care management and scheduling software options we have approved recommend matches of caregivers to clients, give alerts about open shifts, allow you to communicate with caregivers, have a portal for family members of the client to see how the client is doing, automatically create payroll and billing, and integrate with QuickBooks. You must use the mobile applications that are part of the care management and scheduling software. We currently provide you with access to a franchisee dashboard software, FranFast, that you will use to communicate with us and other franchisees. You must obtain the computer hardware, software licenses, website hosting, maintenance and support services, and other related services that meet our specifications from the suppliers we specify.
5. Establish minimum and maximum resale prices for use with multi-area marketing programs and special price promotions as allowed by law. We may provide recommendations for pricing strategies for your business. (See Franchise Agreement-Sections 2.4 and 11.1). 6. Establish a System Website (defined below) and aid you in setting up key accounts for internet and digital advertising, such as with Google My Business, Facebook, X (Twitter), Instagram, and Yelp. We have the right to own any accounts associated with your Assisting Hands Business. (See Franchise Agreement-Section 11.2).
6. Establish a System Website (defined below) and aid you in setting up key accounts for internet and digital advertising, such as with Google My Business, Facebook, X (Twitter), Instagram, and Yelp. We have the right to own any accounts associated with your Assisting Hands Business. (See Franchise Agreement-Section 11.2).
During our fiscal year ended December 31, 2025, we spent 31.1% of the National Advertising Fund on producing content for public relations and social media, 32.3% on website marketing and maintenance, 1.6% on search engine marketing, 1.3% on publications and newsletters and 33.7% on special projects. Neither our affiliate(s) nor we receive payments for providing goods or services to the National Advertising Fund, except for reimbursement of expenses as described above. Currently, the National Advertising Fund pays for you to have access to Rallio, a software that allows you to request and respond to online reviews and manage multiple social media accounts from a central portal, and digital marketing asset management software, Marvia.
5. Establish minimum and maximum resale prices for use with multi-area marketing programs and special price promotions as allowed by law. We may provide recommendations for pricing strategies for your business. (See Franchise Agreement-Sections 2.4 and 11.1). 6. Establish a System Website (defined below) and aid you in setting up key accounts for internet and digital advertising, such as with Google My Business, Facebook, X (Twitter), Instagram, and Yelp. We have the right to own any accounts associated with your Assisting Hands Business. (See Franchise Agreement-Section 11.2).
6. Establish a System Website (defined below) and aid you in setting up key accounts for internet and digital advertising, such as with Google My Business, Facebook, X (Twitter), Instagram, and Yelp. We have the right to own any accounts associated with your Assisting Hands Business. (See Franchise Agreement-Section 11.2).
Franchisor behaviours
What the franchisor requires
27 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 8
You must use the computer hardware and software that we periodically designate to operate your Assisting Hands Franchise, which currently include Microsoft or Apple operating systems released within the past five years, Microsoft Office, an approved care management and scheduling software, and QuickBooks…
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
we and our Area Representatives have the right to independently access your electronic information and data and to collect and use your electronic information and data in any manner we promote developing the System and the sale of Franchises.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
you agree to furnish us, in such form we may request and prescribe from time to time: (1) by the day of each week that we may specify, a telephonic or electronic report of the Franchise’s Gross Revenue for the preceding week ending on Sunday; (2) by the day of each week that we may specify, a written report of the…
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 11
We have formed an Advisory Council (“Council”) to advise us on advertising policies, to provide input regarding the National Advertising Fund, and to assist franchisees and us in communicating about advertising strategies.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
You further acknowledge and agree that we reserve the right to change our approved suppliers, including any software suppliers, at any time and in our sole discretion.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
During the fiscal year ended December 31, 2025, neither we nor any affiliates received any revenue, rebates or other material consideration based on the required purchases or leases.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We currently receive a rebate of $5.00 per hardware unit sold by franchisees, but the amount is subject to update by Pontosense.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
50Item 8
We estimate that approximately 50% of purchases required to open your Assisting Hands Business and 50% of purchases required to operate Assisting Hands Business will be from us or from other approved suppliers or under our specifications.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We reserve the right to charge a fee to evaluate the proposed supplier of approximately $100 to $500 per evaluation (See Item 6).
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to have a non-approved supplier of a product or service designated as an approved supplier, you must submit samples of the supplier’s products or services to us, along with a written statement describing why such items, services, or suppliers should be approved for use in the System.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You acknowledge that all internet profiles, telephone numbers, facsimile numbers, social media websites, internet addresses and email addresses (collectively “Identifiers”) used in the operation of your Franchised Business constitute our assets, and upon termination or expiration of this Franchise Agreement, you will…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You agree to comply with the then-current Payment Card Industry Data Security Standards as those standards may be revised and modified by the PCI Security Standards Council, LLC (see www.pcisecuritystandards.org), or any 2026 FA V1 B-23 successor organization or standards that we may reasonably specify.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You agree to present to 2026 FA V1 B-27 your clients any evaluation forms we periodically prescribe, and agree to participate in, and/or request that your clients participate in, any surveys performed by or on our behalf.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
As we deem advisable, conduct inspections and/or audits of your Assisting Hands Business, including evaluations of its training methods, techniques, and equipment; its staff; and the services rendered to its clients (Franchise Agreement – Section 13.1).
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may change the System, including, but not limited to, adding new components to services offered and equipment used by Assisting Hands Businesses.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
Before leasing or purchasing the site for your Office, you must submit to us, in the form we specify, a description of the site, with other information and materials we may reasonably require.
Marketing
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 6
You must spend the following on local advertising: Time Period Local Advertisement Requirement First partial and full calendar year Average of $1,500 per month per Office Second full calendar year and each You will be required to spend 2% of your total Gross year thereafter Revenue of the immediately preceding…
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
You agree that the Franchise will: (1) purchase any required products or services in such quantities as we designate; (2) utilize such formats, formulae, and packaging for products as we prescribe; and (3) purchase all designated products and services only from distributors and other suppliers we have approved.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must receive our written approval before you use products or services not purchased from an approved supplier.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
You agree to maintain, at all times, credit card relationships with the credit- and debit-card issuers or sponsors, check or credit verification services, financial-center services, merchant service providers, and electronic-fund-transfer systems (together, “Payment Vendors”) that we may periodically designate as…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
We require you to pay fees and other amounts due to us via electronic funds transfer (“EFT”) or other similar means.
Must the franchisee participate in a gift card program?
YesFranchise agreement
You will not create or issue any gift cards/certificates and will only sell gift cards/certificates that have been issued or sponsored by us and which are accepted at all Assisting Hands Businesses, and you will not issue coupons or discounts of any type except as approved by us.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must use the computer hardware and software that we periodically designate to operate your Assisting Hands Franchise, which currently include Microsoft or Apple operating systems released within the past five years, Microsoft Office, an approved care management and scheduling software, and QuickBooks…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
Subject to any limitations imposed by applicable law, we and our Area Representatives have the right to independently access your electronic information and data and to collect and use your electronic information and data in any manner we promote developing the System and the sale of Franchises.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
You must use the computer hardware and software that we periodically designate to operate your Assisting Hands Franchise, which currently include Microsoft or Apple operating systems released within the past five years, Microsoft Office, an approved care management and scheduling software, and QuickBooks…
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
we may charge you for training additional persons, newly-hired personnel, refresher training courses, advanced training courses, and additional or special assistance or training you need or request.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
The first convention following your opening of the Assisting Hands Business is mandatory.
The filing answers no to 4 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Item 11
- Is a minimum grand opening advertising spend required?Item 6
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at Assisting Hands Home Care
Item 19 of the FDD makes a financial performance representation. Franchised outlets grew 14.85% year over year, and headquarters already mandates a specific software stack — a vendor pitch here has to compete with, or plug into, what is already required.
Who controls software purchasing
Item 2 names Lane Kofoed as Manager, Chief Executive Officer, and President; Tyler Moss as Manager and Chief Financial Officer; Andrew Dahle as Manager and Chief Operating Officer; and Cline Waddell and Eric Dahle as Co-Founders and Managers. Mapped operator data for this system is thin, showing a single located unit in Wisconsin, so outreach here is best routed to headquarters rather than the field.
Tech named in the FDD, and what is actually required
Item 8 requires franchisees to use Microsoft or Apple operating systems released within the past five years, Microsoft Office, an approved care-management and scheduling program, and QuickBooks, collectively defined by the filing as the Software, and franchisees must use the scheduling program's mobile apps. The filing separately states that Assisting Hands requires franchisees to use Google Workspace and the digital marketing asset management software Marvia, and franchisees must use a designated email system for all business. Marvia and QuickBooks are mandated under Item 8. Franchisees use FranFast, a franchisee dashboard the franchisor provides, to communicate with headquarters and other franchisees. Facebook, Google Business Profile, Instagram, Rallio, and X (Twitter) are all named in the filing.
Procurement, renewals, and timing
Item 8 runs on an approved-supplier list: franchisees purchase computer hardware, software, website hosting, and related services from suppliers Assisting Hands specifies, and the franchisor may designate itself, an affiliate, or a single approved supplier for any product or service, though franchisees may request approval of an alternative. The initial term is 10 years, with up to two successor 10-year terms available, a 30-year maximum, each requiring a renewal fee and a signed general release.
How to read the Assisting Hands Home Care FDD
The embedded PDF viewer below holds Assisting Hands Home Care's 2026 Franchise Disclosure Document, covering the Item 8, 11, 17, and 19 language cited above. Talk to FranCloud for a ranked list of franchise systems that fit your product better than a cold guess would.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Assisting Hands Home Care, answered from the filing
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Related Health services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.