Arby's

The vendor opportunity at Arby's

Arby's operates 3,265 quick-service restaurants across the United States, with a unit mix of 2,344 franchised and 921 company-owned locations. The system posted an average unit volume of $1,274,787 and grew units by 2.537% year-over-year. For software vendors, this represents a large, concentrated target: a single HQ buyer governs technology mandates that ripple across thousands of locations, and the 4.0% royalty rate suggests a focus on operational efficiency that software can directly support.

Who controls software purchasing

Technology purchasing authority sits at the Inspire Brands headquarters level. The executive team includes Yasir Anwar, Chief Technology & AI Acceleration Officer, and Haddon Bennett, Chief Information Security Officer. Vendors pitching enterprise or store-level software should map their outreach to these roles. Paul Brown, Inspire Brands’ CEO, and David Graves, President of Arby's, hold ultimate budgetary authority, but the CTO and CISO are the likely day-to-day buyers for platform and security-related tools.

Mandated and current tech stack

Arby's mandates two core systems: the PAR Brink software platform for point-of-sale and the myarbys.com extranet for franchisee operations and communication. The Arby's Order Ahead Platform is also specified in the FDD, indicating a digital ordering layer that vendors must integrate with or complement. Any software that touches POS, payments, or franchisee workflows must account for PAR Brink as the non-negotiable foundation. The absence of other named mandates in the FDD suggests some flexibility in adjacent categories, but vendors should verify integration requirements directly.

Procurement, renewals, and timing

The FDD does not include an Item 8 procurement extract, so the formal purchasing model—whether designated supplier, approved supplier, or open—is not publicly detailed. Vendors should treat this as a discovery question early in conversations. On renewals, the Item 17 signal shows that successor franchise agreements run up to 20 years for traditional locations, contingent on a full remodel and a general release. These long cycles mean that major technology evaluations may cluster around remodel-driven refreshes or corporate-led digital transformation initiatives rather than annual renewals.

How to read the Arby's FDD

The 2026 Arby's Franchise Disclosure Document is the authoritative source for legal and operational detail. It lists the mandated technology systems, executive team, unit counts, and financial performance representations used throughout this analysis. The embedded viewer below provides the full text. Focus on Item 11 for the franchisor's obligations around technology and Item 17 for renewal and termination terms that shape long-term software adoption. For a ranked target list of franchise systems aligned with your software category, FranCloud can help you prioritize your outreach.