ACT

The vendor opportunity at ACT

ACT operates in health services, headquartered in Illinois, with a total of 13 units — 8 franchised and 5 company-owned. The system posted 60% year-over-year unit growth, suggesting an aggressive expansion trajectory. Average unit volume sits at $3,556,951, and franchisees pay a 7.0% royalty over a 10-year initial term. For software vendors, the immediate addressable market is the 8 franchised locations, though the 5 company-owned units may also fall under HQ purchasing control. The franchise disclosure document (FDD) for 2026 provides the most current snapshot of mandated technology and decision-making structure.

Who controls software purchasing

The FDD’s Item 1 identifies four executives: Christopher Pena serves as Chairman; Shaden Kassar holds the roles of Director, President, and Secretary; Wassim Al Mala is General Manager; and Laura Bradbury is Vice President of Operations. In a system of this size, software evaluation and purchasing authority likely concentrates at the HQ level, with the VP of Operations and General Manager playing central roles in vendor selection and deployment. There are no named franchisee operators in our corpus, which further suggests top-down technology governance rather than a multi-unit-owner-driven model.

Mandated and current tech stack

ACT mandates two categories of technology. First, Electronic Medical Records and Practice Management Software — referred to in the FDD as EMR/PR System — is required. The specific vendor is not disclosed in the FDD, leaving an open question for vendors offering complementary or replacement solutions. Second, QuickBooks and QuickBooks Online by Intuit are mandated for financial management. This dual mandate means any software pitch must integrate with or sit alongside Intuit’s ecosystem and the existing EMR/PM infrastructure. Vendors selling into ACT should be prepared to demonstrate interoperability with these mandated systems.

Procurement, renewals, and timing

Item 8 of the 2026 FDD does not include a procurement extract, so whether ACT uses a designated supplier model, an approved supplier list, or an open procurement process is not disclosed. Vendors should clarify this directly during initial conversations. On the renewal side, Item 17 outlines a clear process: franchisees in good standing may renew for an additional 10-year period by giving at least 210 days’ written notice, signing a new franchise agreement (which may contain materially different terms), upgrading the business and equipment to then-current standards, providing evidence of property control and licensure, signing a general release, and paying a renewal fee. These renewal-triggered upgrade requirements create predictable windows when franchisees must evaluate and potentially adopt new technology.

How to read the ACT FDD

The full 2026 ACT Franchise Disclosure Document is available below. It contains the franchisor’s mandated technology requirements, executive roster, unit counts, financial performance representations, and renewal conditions — all filed with state franchise regulators. Reviewing the FDD directly gives software vendors the factual foundation needed to build a relevant, well-timed pitch. For a ranked target list of franchise systems matched to your software category, reach out to FranCloud.