1Heart Caregiver Services

The vendor opportunity at 1Heart Caregiver Services

1Heart Caregiver Services operates 26 total units, 24 of which are franchised, with the remaining 2 company-owned. The system generated an average unit volume of $1,268,227, and unit count grew 9.1% year-over-year. For software vendors, the immediate addressable base is 24 franchised locations across five states—California (21), Nevada (2), Florida (1), Maryland (1), and North Carolina (1). All franchisees are single-unit operators; no multi-unit owners exist in the network. This structure means every sale is a discrete decision, but the franchisor’s mandated technology stack gives HQ significant influence over software adoption.

The royalty rate is 5% of gross revenue, and the initial franchise term runs 10 years. Renewals are also for 10 years, contingent on compliance, capital expenditures for system uniformity, and signing the then-current franchise agreement. These renewal windows, combined with steady unit growth, create periodic opportunities for vendors to displace or supplement existing systems.

Who controls software purchasing

The 2025 FDD lists four executives in Item 1: CEO Belina Calderon-Nernberg, Senior Vice President of Franchise Growth & Strategy Randolph Clarito, Chief Operating Officer Kevin Tagarao, and Franchise Business Operations Coach Cecilia Mumar. For a software vendor, the COO and the SVP of Franchise Growth are the most direct paths to a technology conversation—Tagarao oversees operations where mandated tools like WellSky and QuickBooks live, while Clarito influences the tools deployed as new units open. The CEO is the ultimate authority. There is no CIO or CTO named in the filing, suggesting technology decisions sit with the operations and growth leadership.

Mandated and current tech stack

1Heart mandates four specific systems. QuickBooks by Intuit Inc. and the QuickBooks Accounting Pro Software Package handle core accounting. Qvinci Financial Reporting Software is required for financial reporting, likely for royalty tracking and benchmarking across the network. Wellsky Personal Care is the mandated operational platform for home care management. These mandates are listed in Item 11 of the FDD, meaning franchisees must adopt and maintain them. For a vendor selling adjacent software—scheduling, HR, compliance, or billing—you will need to integrate with or displace one of these incumbents, and you will need HQ’s blessing.

Procurement, renewals, and timing

Item 8 of the 2025 FDD does not include a procurement extract, so the franchisor’s supplier designation process is not publicly detailed. This does not mean procurement is open; given the mandated tech stack, HQ clearly exerts control over core systems. Vendors should assume a top-down evaluation process led by the operations team. The 10-year term and 10-year renewal cycle mean that existing franchisees may be locked into long-term relationships, but new units and renewals create natural evaluation points. With 9.1% unit growth, even a handful of new locations per year can open a conversation about the tech stack.

How to read the 1Heart Caregiver Services FDD

The 2025 Franchise Disclosure Document is the authoritative source for understanding 1Heart’s technology mandates, executive structure, and franchise terms. Item 1 identifies the leadership team. Item 11 lists the mandated systems—QuickBooks, Qvinci, and WellSky. Item 17 outlines the 10-year renewal conditions, including the requirement to sign the current agreement, which may have materially different terms. Reviewing the FDD before outreach ensures you know exactly which systems are entrenched and who controls the buying process. For a ranked target list of franchise systems that match your software, FranCloud can help you prioritize your pipeline.