From the filings

HQ-led decisions

Up Closets Franchising

Home services

Software purchasing at Up Closets Franchising is controlled at the headquarters level, with CEO Thomas Scott and VP of Marketing Kayla Ryan as key executive contacts. The franchisor mandates the KTA Platform and Workiz (including its CRM and Ultimate Plan) across its 79-unit system. This creates a single, top-down procurement target for vendors offering complementary or replacement technology.

For software vendors selling into US franchise brands.

Live signals

Total units
79
76 franchised
Unit growth YoY
vs prior filing
AUV
$669K
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$49K
per unit
Investment range
$95K–$151K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing

Ongoing fee load

What the operator pays every month

The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.

8%of gross sales (FY2026)

Ongoing fees: 8% of gross sales (FY2026)Royalty 6%, Ad fund 2%. Total 8% of gross sales. Drawn against a 15% reference scale.

15% reference

Royalty 6%Ad fund 2%

Mandated & recommended tech

The systems vendors compete with

2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.

FacebookMeta
Mandatory
MarketingItem 8

approved supplier and the only approved supplier of the services pertaining to the Conversational Facebook Marketing. Payments to Franchisor from Designated Suppliers We intend to negotiate preferred

WorkizWorkiz
Mandatory
Field serviceItem 11

t for an extended plan, additional phone minutes or need more than five (5) users, you will incur additional expenses, and we will bill you the difference. You are required to use Workiz for your CRM

CanvaCanva
MarketingItem 11

reement, Section 7.1). f. provide you with samples or digital artwork of advertising and promotional materials for your initial marketing activities. We use a company print store, Canva and Vistaprint

Google AnalyticsGoogle
MarketingItem 11

nd launch your local WordPress website, including the initial search engine optimization (“SEO”); 4. your local marketing dashboard that you can use to see your Facebook spending, Google Analytics, Go

Google Business ProfileGoogle
MarketingItem 11

tory and includes our implementation and payment for: 1. your Workiz CRM, establishing your local tracking number and payment for the first 60 days of your annual license; 2. your Google Business Dire

InstagramMeta
MarketingItem 11

dashboard that you can use to see your Facebook spending, Google Analytics, Google My Business data; 5. your set up of automated Google review service; 6. your local Facebook and Instagram profiles an

LinkedInLinkedIn
MarketingItem 11

you may do cooperative advertising with other Up Closets franchisees in your area, with our prior written approval. You may not maintain any business profile on Facebook, Twitter, LinkedIn, YouTube or

TwitterX
MarketingItem 11

easible, you may do cooperative advertising with other Up Closets franchisees in your area, with our prior written approval. You may not maintain any business profile on Facebook, Twitter, LinkedIn, Y

VistaprintVistaprint
MarketingItem 11

ection 7.1). f. provide you with samples or digital artwork of advertising and promotional materials for your initial marketing activities. We use a company print store, Canva and Vistaprint corporate

YouTubeGoogle
MarketingItem 11

cooperative advertising with other Up Closets franchisees in your area, with our prior written approval. You may not maintain any business profile on Facebook, Twitter, LinkedIn, YouTube or any other

Franchisor behaviours

What the franchisor requires

27 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 2 questions the text does not settle, which is not a no.

Accounting

Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?

Yes

Franchise agreement

Franchisee shall establish a bookkeeping, accounting and record- keeping system conforming to the requirements prescribed from time to time by Franchisor including without limitation, the use of Franchisor mandated CRM, retention of estimates, invoices, purchase orders, payroll records, sales tax records and returns…

Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?

Yes

Franchise agreement

Franchisee acknowledges that Franchisor may independently access from a remote location, at any time, all information inputted to and/or compiled by Franchisee’s computer system or any off-site server it maintains.

Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?

Yes

Franchise agreement

Within thirty (30) days after the close of each calendar quarter and within ninety (90) days after the close of each fiscal year, Franchisee will furnish Franchisor a full and complete written statement of income and expense and a profit and loss statement for the operation of the Franchised Business during said…

How the franchisor buys

Is the franchisor or an affiliate itself a supplier of required products, services or systems?

Yes

Item 8

Our affiliate, Flick Switch, is owned in part by our officers, is an approved supplier and the only approved supplier of the services pertaining to the Conversational Facebook Marketing.

Does the franchisor reserve the right to change designated suppliers or systems at any time?

Yes

Item 11

We reserve the right to make updates or require function replacements to the required computers, software, hardware, and other communication devices in the Operations Manual at our sole discretion.

How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?

0

Item 8

As of the Issuance Date, we derive no revenue or other material consideration from franchisee purchases.

Does the franchisor charge a fee to evaluate a proposed supplier?

Yes

Item 8

If you request that we approve a proposed item or supplier, we may charge you an evaluation fee of $500, which may be refunded if the proposed supplier is approved for use by the entire system.

Can a franchisee propose a new supplier for the franchisor's approval?

Yes

Item 8

If you want to use a good or service or obtain a good or service from a supplier we have not yet approved, you first must make such request in writing to us and submit sufficient information, specifications and/or samples for our determination whether the product or service complies with our System Standards or the…

Communications

Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?

Yes

Franchise agreement

Upon the expiration or termination of this Agreement, Franchisor may exercise its authority, pursuant to such documents, to obtain any and all of Franchisee’s rights to the telephone numbers of the Franchised Business and all related telephone directory listings and other business listings, and all Internet listings…

Data and IT

Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?

Yes

Franchise agreement

Franchisee agrees to at all times to comply with the Payment Card Industry Data Security Standard

Franchise management

Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?

Yes

Franchise agreement

Franchisor reserves the right to establish quality assurance programs conducted by third-party providers, including, but not limited to, customer surveys and periodic quality assurance audits (“Quality Review Services”).

Can the franchisor change the operations manual and brand standards unilaterally?

Yes

Franchise agreement

Franchisor may from time to time revise the contents of the Manual and other materials created or approved for use in the operation of the Franchised Business.

Must the franchisor approve the franchisee's site or location before opening?

Yes

Franchise agreement

Franchisee may not relocate the Franchised Business Office without Franchisor’s prior written consent.

Marketing

Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?

Yes

Franchise agreement

Franchisee shall not establish a separate Website but shall only have one or more references or webpage(s), as Franchisor designates and approves in advance, within Franchisor’s Website.

Is a minimum grand opening advertising spend required?

Yes

Item 11

We require you to spend a minimum of $4,000 per month on local advertising to promote your Franchised Business for the first year of operations.

Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?

Yes

Item 11

We require you to spend a minimum of $4,000 per month on local advertising to promote your Franchised Business for the first year of operations.

Operations

Must the franchisee buy products from a designated distributor?

Yes

Item 8

You must purchase all equipment, supplies, and computer software for the Franchised Business from vendors we have approved and who meet our vendor requirements and agree to supply materials that meet our specifications.

Must equipment be purchased from designated or approved suppliers?

Yes

Item 8

You must purchase all equipment, supplies, and computer software for the Franchised Business from vendors we have approved and who meet our vendor requirements and agree to supply materials that meet our specifications.

Payments

Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?

Yes

Item 8

All transactions, including consultations, work orders, estimates, proposals, invoices, and all payments including credit card transactions, must take place through Workiz.

Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?

Yes

Item 6

Payments of the Continuing Royalty Fee and all other monthly fees are due on the fifth (5th) of each month for the previous calendar month and must be paid only by ACH initiated by Franchisor.

People

Does the franchisor require minimum staffing levels or specific roles?

Yes

Franchise agreement

12.1.3 Employ sufficient employees as prescribed by Franchisor to operate the Franchised Business at its maximum capacity and efficiency as required by Franchisor;

Must employees wear uniforms specified by the franchisor?

Yes

Franchise agreement

Franchisee must recruit, hire, train, schedule, equip, dress, discipline, manage and supervise a competent, conscientious staff to - 22 - meet the System Standards, compliant with such uniforms and/or dress code as Franchisor may prescribe in the Manual

Point of sale

Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?

Yes

Item 8

We are the required provider of Workiz, which is the point-of-sale and customer relation management (“CRM”) software paid through your Technology Fee contribution.

Does the franchisor have independent access to the data in the franchisee's POS or computer system?

Yes

Item 11

You are required to provide Franchisor with independent access to your KTA Platform account which Franchisor may access at any time.

Sales and CRM

Must the franchisee use a CRM system designated or approved by the franchisor?

Yes

Item 11

You are required to use Workiz for your CRM and all transactions, leads, quotes, estimates, and payments must go through this system.

Training

Can the franchisor charge the franchisee for additional, refresher or remedial training?

Yes

Item 6

Franchisor reserves the right to impose a reasonable fee for advanced training programs.

Is attendance at an annual convention or conference mandatory for the franchisee?

Yes

Item 11

If we require it, you must attend mandatory advanced training and/or attend an annual business meeting or franchisee conference for up to 5 days each year at a location we designate.

The filing answers no to 5 questions
  • Is there a franchisee advisory council, association or committee?Item 11
  • Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?Item 8
  • Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
  • Must the franchisee participate in a customer loyalty or rewards program?Item 16
  • Must the franchisee participate in a regional advertising cooperative when one exists?Item 11

Who buys here

The buyer at this brand

The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.

Sales LeaderEmerging 20 99

The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.

VP SalesHead of SalesCROSales Director
  1. 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
  2. Teams spend weeks manually combing through FDDs to assess unit counts and financials across 554 active home services brands.Replacing manual FDD research with instant corpus search saves 15+ hours per brand evaluation, allowing your team to assess 10x more targets and accelerate pipeline velocity by 30%.
  3. Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.

The vendor opportunity at Up Closets

Up Closets Franchising presents a concentrated, 79-unit opportunity for software vendors. The system is composed of 76 franchised locations and 3 company-owned units, generating an average unit volume (AUV) of $668,778. With a 6.0% royalty rate and a 10-year initial franchise term, the franchisor has a direct financial interest in the operational efficiency of each location. The operator base is entirely single-unit, with 51 mapped operators running roughly 51 located units. No multi-unit operators are on file, meaning every sale must go through a central decision-maker rather than a large franchisee group. The top states by unit count are Texas (9), Florida (7), Tennessee (3), North Carolina (3), and Georgia (2).

Who controls software purchasing

The buying center at Up Closets is lean and centralized. The 2026 FDD lists Thomas Scott as Chief Executive Officer and Founder, Matt Gilleland as Chief Financial Officer, Alex Gilleland as Brand Manager, Kayla Ryan as VP of Marketing, and Ari O’Brien as Chief Development Officer. For a software vendor, the most direct paths are through the CEO, who controls the overall technology direction, and the VP of Marketing, who likely owns the mandated Google Analytics and Google My Business relationships. The absence of a CIO or CTO on file suggests that technology decisions are made by this small executive team, making a concise, ROI-driven pitch essential.

Mandated and current tech stack

The franchisor mandates a specific operational core. The KTA Platform and Workiz are required for all franchisees, specifically the Workiz CRM and Workiz Ultimate Plan. This means the field service management, CRM, and scheduling functions are locked in. However, the mandate also creates adjacent opportunities. Any software that integrates with Workiz or the KTA Platform—such as advanced analytics, marketing automation beyond Google Analytics, or financial tools that complement the CFO’s reporting—can be positioned as an enhancement to the required stack. The mandated use of Google My Business also signals a focus on local SEO and reputation management.

Procurement, renewals, and timing

The procurement model is not explicitly detailed in the provided Item 8 extract from the 2026 FDD. Vendors should assume a direct, HQ-controlled purchasing process rather than a distributor model. The most critical timing signal comes from Item 17. The initial franchise agreement runs for 10 years. Renewals are for a successive 5-year term, and franchisees must provide written notice at least ten months before the end of their current term. This 10-month window is when franchisees are required to repair, upgrade, or replace equipment to meet then-current specifications, and they must execute a new franchise agreement that may have materially different terms. For a software vendor, this is the moment when the franchisor can mandate new technology or when a franchisee is most open to switching tools to comply with new standards.

How to read the Up Closets FDD

The 2026 Franchise Disclosure Document is the foundational document for any vendor’s due diligence. Item 1 identifies the executive team listed above. Item 11 details the mandated technology stack, confirming the Workiz and KTA requirements. Item 17 outlines the renewal process and the 10-month notice trigger. While Item 19 provides the financial performance representations that underpin the $668,778 AUV, vendors should pay close attention to any updates in the mandated technology list, as changes here can instantly create or destroy a sales opportunity. The full document is embedded below for your review. For a ranked target list of franchise systems aligned with your software, FranCloud can help.

Questions vendors ask

Up Closets Franchising, answered from the filing

The buying center includes CEO Thomas Scott and VP of Marketing Kayla Ryan, based on FDD Item 1. As a small, founder-led franchisor, the C-suite directly controls technology mandates.
The 2026 FDD mandates the KTA Platform and Workiz, specifically the Workiz CRM and Workiz Ultimate Plan. Google Analytics and Google My Business are also required.
There are 79 total units: 76 franchised and 3 company-owned. All 51 mapped operators are single-unit owners, with the heaviest concentration in Texas (9) and Florida (7).
The FDD does not disclose a specific designated supplier or approved supplier list in the provided Item 8 extract. The procurement model is not publicly detailed in the most recent filing.
The initial franchise term is 10 years. Renewal is for 5 years, requiring notice at least 10 months before expiration. This 10-month pre-renewal window is a key trigger for re-evaluating vendor contracts.
The 2026 FDD is filed with state franchise regulators. You can review the full document in the embedded PDF viewer below for detailed Item 19 financials and legal terms.
Source

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Up Closets Franchising2026 FDDView only

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The brands you can actually sell into, from the filings.

Operator footprint

Who runs the locations

51 operators run 51 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.

Operators by units owned

Single-unit51

Top states by locations

TX9
FL7
TN3
NC3
GA2

Ownership

The portfolio behind Up Closets Franchising

strategic_multibrand of Home Run Holdings.

Sibling brands

Related Home services brands

Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.