as served as President and Director of Asurion, LLC and each of its subsidiaries since October 2025. Prior to this, he was President of Viasat, Inc. and Chief Executive Officer of Yahoo/Verizon Media
From the filings
UBreakIFix by Asurion
Retail non foodUBreakIFix by Asurion keeps POS and payment-processing decisions at headquarters: Item 11 requires every store to buy its computer, payment-processing, and point-of-sale hardware and software — the "Information Systems" and "POS System" — from a supplier Asurion approves or designates. That mandate spans 677 stores, 549 of them franchised, across a network with 234 mapped operators.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Franchisor behaviours
What the franchisor requires
27 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesFranchise agreement
Franchisee will electronically link the Store and Mobile Unit(s) to Company and will allow Company to poll at times selected by Company, the Store and Mobile Unit(s) Information Systems to retrieve Information including sales, sales mix, usage, and operations data.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
On or before the forty-fifth (45th) day following each calendar quarter during the Term hereof, Franchisee shall submit to Company financial statements for the preceding calendar quarter, including a balance sheet and profit and loss statement, prepared in the form and manner prescribed by Company and in accordance…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We have an agreement with our affiliate, Distro, who is an approved supplier and supplies repair parts and other goods or services to our franchisees’ and our affiliates’ Stores and Mobile Units.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
There are no contractual limitations on our ability to require you to update, upgrade or replace the Information Systems, add components to the Information Systems, and upgrade, update or replace components of the Information Systems.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
None of our Total Revenue during our fiscal year ended December 31, 2025, was derived from required purchases or leases by our franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may receive rebates based on franchisees’ purchases of products and services.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
You or your proposed Supplier must pay us in advance (or if we request, reimburse us) our reasonably anticipated costs to review the Supplier Review Costs of review of Supplier’s application and all current and future reasonable costs and On demand Costs application and inspection expenses, to inspect and audit the…
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
We review all suppliers whom you propose to use.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
at our option, sell the equipment and furnishings to us, i. Franchisee’s obligations on assign to us or our designee (or, at our election, terminate) all voice and Article 15 termination/non-renewal data telephone numbers used in connection with the Store and Mobile Unit(s);
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must adhere to all PCI (Payment Card Industry), CISP (Cardholder Information Security Program) and SDP (Site Data Protection) compliance specifications, as amended.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 8
We have the right, but not the obligation, to perform physical and remote electronic monitoring and inspections of each Mobile Unit and to physically inspect your Office, if applicable, to ensure that each meets the Standards, and that all fixtures, signs, furnishings and equipment comply with the Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Company shall have the right to modify the Manuals and the Standards at any time and from time to time; provided, that no such modification shall alter Franchisee’s fundamental status and rights under this Agreement.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
Franchisee shall not enter into any Lease or purchase agreement for the Location unless Company has accepted the proposed site and such site shall be deemed to be the “Location” as defined above.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Each calendar year, Franchisee shall expend no less than two percent (2%) of its Gross Sales for local advertising of the Store (“Local Advertising Expenditure”).
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
Each calendar year, Franchisee shall expend no less than two percent (2%) of its Gross Sales for local advertising of the Store (“Local Advertising Expenditure”).
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Franchisee shall sell, or otherwise issue, as Company may designate, stored- value, loyalty and gift cards, certificates and other non-cash payment methods (collectively “Gift Cards”) that Company designates and only in the manner specified in the Manuals and the Standards.
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
Franchisee shall purchase Designated Products and Services only from Company or its Affiliates (if they sell the same), or Company’s designees.
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
Franchisee shall purchase Designated Products and Services only from Company or its Affiliates (if they sell the same), or Company’s designees.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
You must obtain the “POS System” and payment processor as detailed in the Manuals.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
shall instruct its bank to enable Company to unilaterally draw down the amount of Franchisee’s Continuing Royalty, Technology and Customer Support Fee, Dispatch Fees, and, if in effect, the Advertising Fee, and other fees, expenses and other amounts due to Company or its Affiliates including for purchases of goods or…
Must the franchisee participate in a gift card program?
YesFranchise agreement
Franchisee shall sell, or otherwise issue, as Company may designate, stored- value, loyalty and gift cards, certificates and other non-cash payment methods (collectively “Gift Cards”) that Company designates and only in the manner specified in the Manuals and the Standards.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
employ an adequate staff of employees working at the Store and operating the Mobile Unit(s) who shall have been fully and adequately trained, in Company’s judgment, and all such employees shall have completed all training certification(s) required by any Governmental Authority.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee shall cause all individuals, while working in the Store and Mobile Unit(s) or a customer’s home, business or such other location provided by the customer, to: (i) wear uniforms of such color, design, and other specifications as Company may designate from time to time
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must purchase this system from Suppliers we designate.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We may retrieve all information that we consider necessary, desirable or appropriate.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may establish charges for the additional assistance, and in addition to any charges we establish, you must pay all transportation costs, food, lodging, and other similar costs that you and your staff incur in connection with attending any additional training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
We may host an annual meeting or convention of franchisees which you must attend.
The filing answers no to 3 questions
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at UBreakIFix by Asurion
UBreakIFix by Asurion operates 677 stores, 549 of them franchised, under parent Asurion; the system previously operated under the name Asurion Tech Repair & Solutions. The franchisee base includes 234 mapped operators, 76 of them multi-unit, across roughly 554 located stores, concentrated in California, Florida, Texas, Georgia, and New York. Item 19 reports a $612,328 average for franchisee-operated stores open at least a year as of December 31, 2025, with no extended closures. Franchised outlets fell 0.4% year over year, a roughly flat trend for the system.
Who controls software purchasing
Software and POS purchasing run through UBreakIFix's headquarters, where Lisa Culp holds the President role, under parent Asurion. Item 11 requires every store to purchase the required computer, payment-processing, and point-of-sale hardware and software — the "Information Systems" — from an approved supplier that may be a company affiliate, and to obtain payment processing from that same approved supplier, which the company can change at any time.
Tech named in the FDD, and what is actually required
Stores must buy the computer, receipt printer, cash drawer, barcode scanner, and monitor for their POS system from an approved supplier, and the POS software itself — which tracks inventory, sales, customers, sales tax, repairs in progress, and employee hours — must come from suppliers the company designates. Stores must also bring their point-of-sale system online with the company's Information Systems and keep that connection live. The FDD names Yahoo in Item 2, without designating it as required technology.
Procurement, renewals, and timing
Item 8 splits purchases between Designated Products and Services, bought from Asurion, its affiliates, or designated suppliers, and Ancillary Products and Services, bought from approved suppliers with a process to request alternatives. Apparel and uniform inventory currently must come from the company or its designated suppliers, and affiliate Distro supplies most other approved items at the same price charged to all franchisees. The royalty is 7% of Non-Recommerce Revenue and 4% of Recommerce Revenue on a 10-year initial term, with renewal available to franchisees who remodel, stay default-free, and pay a $10,000 renewal fee.
How to read the UBreakIFix by Asurion FDD
The embedded viewer below carries UBreakIFix by Asurion's 2026 Franchise Disclosure Document in full, including the Item 11 technology mandates and Item 8 supplier rules summarized above.
Talk to FranCloud for a ranked list of franchise systems like UBreakIFix by Asurion where the technology mandate and store count line up with your product.
Questions vendors ask
UBreakIFix by Asurion, answered from the filing
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment UBreakIFix by Asurion files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
234 operators run 554 mapped locations. 76 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| CA | 78 |
|---|---|
| FL | 60 |
| TX | 55 |
| GA | 27 |
| NY | 25 |
Ownership
The portfolio behind UBreakIFix by Asurion
holding_vehicle of Asurion.
Sibling brands
Related Retail non food brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.