Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We may retrieve all information that we consider necessary, desirable or appropriate.
From the filings
Asurion Tech Repair & Solutions requires franchisees to buy a point-of-sale and Information Systems package from an approved supplier, which may be Asurion's own affiliate. The system runs 698 total locations, mostly company-owned, under parent Asurion.
For software vendors selling into US franchise brands.
Live signals
7% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2023)
15% reference
Franchisor behaviours
25 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We may retrieve all information that we consider necessary, desirable or appropriate.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
On or before the forty-fifth (45th) day following each calendar quarter during the Term hereof, Franchisee shall submit to Company financial statements for the preceding calendar quarter, including a balance sheet and profit and loss statement, prepared in the form and manner prescribed by Company and in accordance…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We have an agreement with our affiliate, Distro, who is an approved supplier and supplies repair parts and other goods or services to our franchisees’ and our affiliates’ Stores and Mobile Units.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to make changes to existing POS (Point of Sale)/Information System or change POS (Point of Sale)/Information System at any time.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Distro does include a mark-up on its prices and will continue to derive revenue and profits from its sales of goods and services to franchisees, but we do not derive revenue on account of those sales.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
Currently, we estimate Supplier Review Costs to be about $100.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you wish to obtain authorized Ancillary Products and Services from a supplier other than us or one we have previously approved or designated (and not subsequently disapproved), you must seek our approval by written notice
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee shall transfer and assign to Company or its designee all telephone numbers, white and yellow page listings, on-line telephone listings and all other associated listings for the terminated Store and Mobile Unit(s)
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must adhere to all PCI (Payment Card Industry), CISP (Cardholder Information Security Program) and SDP (Site Data Protection) compliance specifications, as amended.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
participation in surveys and mystery shopper programs;
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Company, its agents or representatives may, at any reasonable time during normal working hours, audit or review Franchisee’s books and records in accordance with generally accepted standards established by certified public accountants.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Company shall have the right to modify the Manuals and the Standards at any time and from time to time;
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
Franchisee shall not enter into any Lease or purchase agreement for the Location unless Company has accepted the proposed site and such site shall be deemed to be the “Location” as defined above.
Marketing
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
Each calendar year, Franchisee shall expend no less than two percent (2%) of its Gross Sales for local advertising of the Store (“Local Advertising Expenditure”).
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
You must apply for and maintain systems for use of debit cards, credit cards, loyalty and Gift Cards and other non-cash payment methods.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase your initial inventory of interior graphics, Franchisor branded glass, a sign package, and window graphics from approved suppliers.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase certain equipment, tools, supplies, parts and accessories that meet our specifications.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Franchisee, at Franchisee’s sole cost and expense, shall instruct its bank to enable Company to unilaterally draw down the amount of Franchisee’s Continuing Royalty, Technology and Customer Support Fee, Dispatch Fees, and, if in effect, the Advertising Fee, and other fees, expenses and other amounts due to Company or…
Must the franchisee participate in a gift card program?
YesFranchise agreement
Franchisee shall sell, or otherwise issue, as Company may designate, stored-value, loyalty and gift cards, certificates and other non-cash payment methods (collectively “Gift Cards”) that Company designates and only in the manner specified in the Manuals and the Standards.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You (or your Operating Principal) must have completed the training program to our satisfaction and you must have an ASURION TECH REPAIR & SOLUTIONS Store Manager and/or mobile-unit manager, as applicable, and a staff of individuals who have been trained to our satisfaction.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee shall cause all individuals, while working in the Store and Mobile Unit(s) or a customer's home, business or such other location provided by the customer, to: (i) wear uniforms of such color, design, and other specifications as Company may designate from time to time, and (ii) present a neat and clean…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must purchase a computer(s), receipt printer(s), cash drawer(s), bar code scanner(s), monitor(s) and all other necessary peripherals required to operate POS system from an approved supplier which may be our affiliate.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We may retrieve all information that we consider necessary, desirable or appropriate.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Company may, from time to time, (i) require Franchisee, its Operating Principal and its Store Manager(s), or any of them, to attend additional training courses or programs (“Additional Training”) during the Term; or (ii) make available to Franchisee, its Operating Principal and the Store Manager(s), or any of them…
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
We may host an annual meeting or convention of franchisees which you must attend.
Asurion Tech Repair & Solutions runs 698 total locations — 337 franchised and 361 company-owned — out of Florida, part of parent Asurion; the system was rebranded from UBREAKIFIX starting in September 2021. The 2023 FDD makes no financial performance representation. Franchised outlets fell 22.35% year over year while company- and affiliate-owned outlets rose from 120 to 361 — a system shifting toward affiliate ownership.
Headquarters controls the stack: Item 11 reserves the franchisor's right to change the POS and Information System, and the approved payment-processing supplier, at any time. Below headquarters, 355 mapped operators run 355 located units with no multi-unit operators, concentrated in Florida (43), California (39), Texas (29), Illinois (18), and Tennessee (16) — a single-unit franchisee base.
Before opening, franchisees must purchase the required computer and point-of-sale hardware and software, remote control software, internet connections and service, dedicated telephone lines, and related peripherals, the Information Systems, from an approved supplier, which may be Asurion's own affiliate. The POS software, provided by a franchisor affiliate, must track inventory, sales, customers, sales tax, repairs in progress, and employee hours, and franchisees must purchase this system from suppliers Asurion designates, keeping it connected to Asurion's own systems at all times. Franchisees must also obtain payment processing from the approved supplier, keep a business e-mail address on the franchisor's outsourced web hosting service, sell and honor the designated Gift Cards, and, for Mobile Units, participate in the designated Dispatch System. The filing describes this POS and Information Systems package in generic terms, without naming a specific product.
Item 8 splits purchases into Designated Products and Services, bought only from Asurion, its affiliates, or designated suppliers, and Ancillary Products and Services, bought from the franchisor, its affiliates, or approved suppliers — affiliate Distro makes most of these items available at franchisee pricing. The initial term is 10 years; renewal requires full compliance, timely notice, a new signed agreement, a possible remodel, and a renewal fee equal to 10% of the current franchise fee.
The embedded PDF viewer below holds Asurion Tech Repair & Solutions' 2023 Franchise Disclosure Document, covering the Item 8, 11, 17, and 20 language cited above. Talk to FranCloud for a ranked list of franchise systems that fit your product better than a cold guess would.
Complete royalty terms are not confirmed.
Questions vendors ask
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Operator footprint
355 operators run 355 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| FL | 43 |
|---|---|
| CA | 39 |
| TX | 29 |
| IL | 18 |
| TN | 16 |
Ownership
Ownership: Asurion.
Related Personal services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.