From the filings

HQ-led decisions

Asurion Tech Repair & Solutions

Personal services

Asurion Tech Repair & Solutions requires franchisees to buy a point-of-sale and Information Systems package from an approved supplier, which may be Asurion's own affiliate. The system runs 698 total locations, mostly company-owned, under parent Asurion.

For software vendors selling into US franchise brands.

Live signals

Total units
698
337 franchised
Franchised outlet growth
-22.35%
Item 20, last two year-ends
AUV
—
Item 19
Royalty
4%–7% component; full terms unconfirmed
percentage component
Ad fund
2%
percentage component
Initial fee
$40K
per unit
Investment range
$118K–$370K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
No claims
from the filing

Ordinary royalty terms

7% component; full terms unconfirmed

Complete royalty terms are not confirmed for the selected filing.

Recorded percentage components

These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.

1recorded components (FY2023)

Recorded percentage components (FY2023)Ad fund 2%. Components use their own filing bases and conditions. Drawn against a 15% reference scale.

15% reference

Ad fund 2%

Franchisor behaviours

What the franchisor requires

25 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 4 questions the text does not settle, which is not a no.

Accounting

Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?

Yes

Item 11

We may retrieve all information that we consider necessary, desirable or appropriate.

Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?

Yes

Franchise agreement

On or before the forty-fifth (45th) day following each calendar quarter during the Term hereof, Franchisee shall submit to Company financial statements for the preceding calendar quarter, including a balance sheet and profit and loss statement, prepared in the form and manner prescribed by Company and in accordance…

How the franchisor buys

Is the franchisor or an affiliate itself a supplier of required products, services or systems?

Yes

Item 8

We have an agreement with our affiliate, Distro, who is an approved supplier and supplies repair parts and other goods or services to our franchisees’ and our affiliates’ Stores and Mobile Units.

Does the franchisor reserve the right to change designated suppliers or systems at any time?

Yes

Item 11

We reserve the right to make changes to existing POS (Point of Sale)/Information System or change POS (Point of Sale)/Information System at any time.

Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?

Yes

Item 8

Distro does include a mark-up on its prices and will continue to derive revenue and profits from its sales of goods and services to franchisees, but we do not derive revenue on account of those sales.

Does the franchisor charge a fee to evaluate a proposed supplier?

Yes

Item 6

Currently, we estimate Supplier Review Costs to be about $100.

Can a franchisee propose a new supplier for the franchisor's approval?

Yes

Item 8

If you wish to obtain authorized Ancillary Products and Services from a supplier other than us or one we have previously approved or designated (and not subsequently disapproved), you must seek our approval by written notice

Communications

Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?

Yes

Franchise agreement

Franchisee shall transfer and assign to Company or its designee all telephone numbers, white and yellow page listings, on-line telephone listings and all other associated listings for the terminated Store and Mobile Unit(s)

Data and IT

Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?

Yes

Item 11

You must adhere to all PCI (Payment Card Industry), CISP (Cardholder Information Security Program) and SDP (Site Data Protection) compliance specifications, as amended.

Franchise management

Must the franchisee participate in a customer-satisfaction or net-promoter survey program?

Yes

Franchise agreement

participation in surveys and mystery shopper programs;

Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?

Yes

Franchise agreement

Company, its agents or representatives may, at any reasonable time during normal working hours, audit or review Franchisee’s books and records in accordance with generally accepted standards established by certified public accountants.

Can the franchisor change the operations manual and brand standards unilaterally?

Yes

Franchise agreement

Company shall have the right to modify the Manuals and the Standards at any time and from time to time;

Must the franchisor approve the franchisee's site or location before opening?

Yes

Franchise agreement

Franchisee shall not enter into any Lease or purchase agreement for the Location unless Company has accepted the proposed site and such site shall be deemed to be the “Location” as defined above.

Marketing

Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?

Yes

Franchise agreement

Each calendar year, Franchisee shall expend no less than two percent (2%) of its Gross Sales for local advertising of the Store (“Local Advertising Expenditure”).

Must the franchisee participate in a customer loyalty or rewards program?

Yes

Item 11

You must apply for and maintain systems for use of debit cards, credit cards, loyalty and Gift Cards and other non-cash payment methods.

Operations

Must the franchisee buy products from a designated distributor?

Yes

Item 8

You must purchase your initial inventory of interior graphics, Franchisor branded glass, a sign package, and window graphics from approved suppliers.

Must equipment be purchased from designated or approved suppliers?

Yes

Item 8

You must purchase certain equipment, tools, supplies, parts and accessories that meet our specifications.

Payments

Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?

Yes

Franchise agreement

Franchisee, at Franchisee’s sole cost and expense, shall instruct its bank to enable Company to unilaterally draw down the amount of Franchisee’s Continuing Royalty, Technology and Customer Support Fee, Dispatch Fees, and, if in effect, the Advertising Fee, and other fees, expenses and other amounts due to Company or…

Must the franchisee participate in a gift card program?

Yes

Franchise agreement

Franchisee shall sell, or otherwise issue, as Company may designate, stored-value, loyalty and gift cards, certificates and other non-cash payment methods (collectively “Gift Cards”) that Company designates and only in the manner specified in the Manuals and the Standards.

People

Does the franchisor require minimum staffing levels or specific roles?

Yes

Item 15

You (or your Operating Principal) must have completed the training program to our satisfaction and you must have an ASURION TECH REPAIR & SOLUTIONS Store Manager and/or mobile-unit manager, as applicable, and a staff of individuals who have been trained to our satisfaction.

Must employees wear uniforms specified by the franchisor?

Yes

Franchise agreement

Franchisee shall cause all individuals, while working in the Store and Mobile Unit(s) or a customer's home, business or such other location provided by the customer, to: (i) wear uniforms of such color, design, and other specifications as Company may designate from time to time, and (ii) present a neat and clean…

Point of sale

Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?

Yes

Item 11

You must purchase a computer(s), receipt printer(s), cash drawer(s), bar code scanner(s), monitor(s) and all other necessary peripherals required to operate POS system from an approved supplier which may be our affiliate.

Does the franchisor have independent access to the data in the franchisee's POS or computer system?

Yes

Item 11

We may retrieve all information that we consider necessary, desirable or appropriate.

Training

Can the franchisor charge the franchisee for additional, refresher or remedial training?

Yes

Franchise agreement

Company may, from time to time, (i) require Franchisee, its Operating Principal and its Store Manager(s), or any of them, to attend additional training courses or programs (“Additional Training”) during the Term; or (ii) make available to Franchisee, its Operating Principal and the Store Manager(s), or any of them…

Is attendance at an annual convention or conference mandatory for the franchisee?

Yes

Item 6

We may host an annual meeting or convention of franchisees which you must attend.

The filing answers no to 5 questions
  • Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Franchise agreement
  • Is there a franchisee advisory council, association or committee?Item 20
  • Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
  • Is a minimum grand opening advertising spend required?Item 11
  • Must the franchisee participate in a regional advertising cooperative when one exists?Item 11

The vendor opportunity at Asurion Tech Repair & Solutions

Asurion Tech Repair & Solutions runs 698 total locations — 337 franchised and 361 company-owned — out of Florida, part of parent Asurion; the system was rebranded from UBREAKIFIX starting in September 2021. The 2023 FDD makes no financial performance representation. Franchised outlets fell 22.35% year over year while company- and affiliate-owned outlets rose from 120 to 361 — a system shifting toward affiliate ownership.

Who controls software purchasing

Headquarters controls the stack: Item 11 reserves the franchisor's right to change the POS and Information System, and the approved payment-processing supplier, at any time. Below headquarters, 355 mapped operators run 355 located units with no multi-unit operators, concentrated in Florida (43), California (39), Texas (29), Illinois (18), and Tennessee (16) — a single-unit franchisee base.

Tech named in the FDD, and what is actually required

Before opening, franchisees must purchase the required computer and point-of-sale hardware and software, remote control software, internet connections and service, dedicated telephone lines, and related peripherals, the Information Systems, from an approved supplier, which may be Asurion's own affiliate. The POS software, provided by a franchisor affiliate, must track inventory, sales, customers, sales tax, repairs in progress, and employee hours, and franchisees must purchase this system from suppliers Asurion designates, keeping it connected to Asurion's own systems at all times. Franchisees must also obtain payment processing from the approved supplier, keep a business e-mail address on the franchisor's outsourced web hosting service, sell and honor the designated Gift Cards, and, for Mobile Units, participate in the designated Dispatch System. The filing describes this POS and Information Systems package in generic terms, without naming a specific product.

Procurement, renewals, and timing

Item 8 splits purchases into Designated Products and Services, bought only from Asurion, its affiliates, or designated suppliers, and Ancillary Products and Services, bought from the franchisor, its affiliates, or approved suppliers — affiliate Distro makes most of these items available at franchisee pricing. The initial term is 10 years; renewal requires full compliance, timely notice, a new signed agreement, a possible remodel, and a renewal fee equal to 10% of the current franchise fee.

How to read the Asurion Tech Repair & Solutions FDD

The embedded PDF viewer below holds Asurion Tech Repair & Solutions' 2023 Franchise Disclosure Document, covering the Item 8, 11, 17, and 20 language cited above. Talk to FranCloud for a ranked list of franchise systems that fit your product better than a cold guess would.

Ordinary royalty terms

Complete royalty terms are not confirmed.

Questions vendors ask

Asurion Tech Repair & Solutions, answered from the filing

Asurion Tech Repair & Solutions is majority company-owned (361 of 698 locations) and sits inside parent Asurion; the system was rebranded from UBREAKIFIX starting in September 2021. POS and payment-processing suppliers are designated centrally under Item 11, and the franchisor may change the POS or payment-processing supplier at any time.
Item 11 requires a point-of-sale and Information Systems package, a computer, receipt printer, cash drawer, barcode scanner, monitor, and payment-processing services, purchased from an approved supplier the franchisor designates, which may be its own affiliate. The filing describes this package in generic terms, without naming a specific product.
Asurion Tech Repair & Solutions runs 698 total locations — 337 franchised and 361 company-owned — per Item 20, though franchised outlets fell 22.35% year over year.
Item 8 splits purchases into Designated Products and Services, bought only from Asurion, its affiliates, or designated suppliers, and Ancillary Products and Services, bought from the franchisor, its affiliates, or approved suppliers; affiliate Distro makes most items available at franchisee pricing. Franchisees may seek approval of an alternative supplier.
The initial term is 10 years; renewal needs full compliance, timely notice, a new signed agreement, a possible remodel, and a renewal fee equal to 10% of the current franchise fee. Franchised outlets fell 22.35% year over year as company- and affiliate-owned outlets rose from 120 to 361.
The embedded PDF viewer below holds Asurion Tech Repair & Solutions' 2023 Franchise Disclosure Document, covering the Item 8, 11, 17, and 20 language cited above.
Source

Read the filing itself

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The brands you can actually sell into, from the filings.

Operator footprint

Who runs the locations

355 operators run 355 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.

Operators by units owned

Single-unit355

Top states by locations

FL43
CA39
TX29
IL18
TN16

Ownership

The portfolio behind Asurion Tech Repair & Solutions

Ownership: Asurion.

Related Personal services brands

Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.