Tivoli Hotels Renewal 2026Tivoli Hotels & Resorts

The vendor opportunity at Tivoli Hotels & Resorts

Tivoli Hotels & Resorts operates in the lodging segment with a 5.0% royalty rate and a 15-year initial franchise term. The brand mandates two technology systems—the NH DISCOVERY Loyalty Program and a TMS—which immediately signals integration and compliance requirements for any software vendor targeting this account. However, the total number of US units, both franchised and company-owned, is not disclosed in the 2025 FDD. This opacity means vendors must independently map the operator footprint to size the addressable market. The absence of a disclosed average unit volume (AUV) further complicates ROI modeling, but the long initial term and structured renewal process indicate a stable, long-cycle sales environment.

Who controls software purchasing

The 2025 FDD lists five HQ executives in Item 1, and two hold director roles with direct operational and asset oversight: Laia Lahoz Malpartida, Chief Assets and Development Officer, and Rufino Perez Fernandez, Chief Operation Officer. In a brand with no disclosed parent company and no mapped operator footprint, purchasing authority likely concentrates at this corporate level. The Chief Legal and Compliance Officer, Carlos Ulecia Palacios, may also influence procurement for compliance-mandated systems. Vendors should prepare to engage these executives directly, as there is no indication of multi-unit operator autonomy in technology decisions.

Mandated and current tech stack

The FDD explicitly mandates two systems: the NH DISCOVERY Loyalty Program and a TMS. The loyalty program ties into the broader NH hotel ecosystem, meaning any customer-facing or CRM tool must integrate with NH DISCOVERY or risk non-compliance. The TMS mandate—likely a property management or training management system—creates a second integration point. No other operational, POS, or back-office systems are named in the disclosure, leaving open the possibility that franchisees select their own solutions for non-mandated functions. This gap represents an opportunity for vendors offering PMS, revenue management, or guest-experience platforms that can complement the mandated stack.

Procurement, renewals, and timing

Item 8 of the FDD does not include a procurement extract, so the brand’s supplier designation model remains unknown. Vendors should clarify during discovery whether Tivoli uses designated suppliers, approved supplier lists, or an open procurement framework. On renewals, Item 17 provides a clear trigger: franchisees who substantially comply with the agreement, meet current standards, and hold hotel possession for at least 10 years post-expiration are offered a 10-year renewal term. With initial terms of 15 years, the first major renewal wave for any cohort will occur well into the future, but compliance-driven technology refreshes could open near-term sales windows.

How to read the Tivoli Hotels FDD

The 2025 Franchise Disclosure Document is embedded below for direct review. Key sections for software vendors include Item 1 (executives and ownership), Item 11 (mandated systems and obligations), and Item 17 (renewal and transfer conditions). Because the brand does not disclose unit counts or AUV, cross-reference Item 20 tables for any outlet-level detail that may have been reported. The FDD was filed with state franchise regulators in 2025 and serves as the primary source for all data points in this analysis. For a ranked target list of franchise systems aligned to your software category, FranCloud can map the opportunity.