AlohaNCR Voyix
Mandatoryill vary primarily depending on the number of terminals your Restaurant needs. It currently costs approximately 7,588 per year in license fees for the mandatory maintenance of the ALOHA point-of-sale
From the filings
HQ-led decisions
Tijuana Flats
Quick service restaurantTijuana Flats' 2022 FDD covers 124 units, mostly company-owned (106 of 124), with a mandated Aloha POS system by NCR Voyix and a reported $1,447,810 average unit volume. Unit count fell 5.3% year over year. With Aloha locked in and the majority of restaurants company-run, this is a HQ-controlled account for any competing or complementary technology pitch.
For software vendors selling into US franchise brands.
Live signals
Total units
124
18 franchised
Unit growth YoY
-5.263%
vs prior filing
AUV
$1.45M
Item 19, 2021
Royalty
5%
of gross sales
Ad fund
1.5%
national + local
Initial fee
$35K
per unit
Investment range
$997K–$2.14M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
6.5%of gross sales (FY2022)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FacebookMeta
Social Media You must comply with our policies and requirements, which we may periodically modify, concerning blogs, common social networks like Tik-Tok, Instagram, Pinterest, and Facebook, profession
InstagramMeta
Agreement – Section 7.E) Social Media You must comply with our policies and requirements, which we may periodically modify, concerning blogs, common social networks like Tik-Tok, Instagram, Pinterest,
PinterestPinterest
– Section 7.E) Social Media You must comply with our policies and requirements, which we may periodically modify, concerning blogs, common social networks like Tik-Tok, Instagram, Pinterest, and Faceb
TwitterX
may periodically modify, concerning blogs, common social networks like Tik-Tok, Instagram, Pinterest, and Facebook, professional networks like Linked-In, live-blogging tools like Twitter, virtual worl
Franchisor behaviours
What the franchisor requires
21 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 8 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent, unlimited access to all information and data in your Computer System, including continuous independent access to all Customer Data (defined in Item 14).
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
within fifteen (15) days after the end of each month, monthly and year-to- date profit and loss and source and use of funds statements and a balance sheet for the Restaurant as of the end of the previous month
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Except for the IT/help desk support services that we provide, neither we nor our affiliates currently are an approved supplier or the only approved supplier of any product or service that you use or sell at the Restaurant.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We may periodically modify the specifications for and components of, and/or the technologies and functions for the Computer System.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Under that agreement, our affiliate collects a rebate of 2% of all purchases.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
100Item 8
Currently, the purchases and leases that you must make from us or our affiliates, from approved suppliers, or according to our System Standards represent approximately 100% of your total purchases and leases in establishing, and approximately 100% of your total purchases and leases in operating, your Restaurant.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use any Operating Assets or other products or services for or at the Restaurant that we have not yet evaluated, or purchase or lease any Operating Assets or other 15 Tijuana Flats FDD 2022 C1 products or services from a supplier or distributor that we have not yet approved (for Operating Assets or…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 14
You must comply with our System Standards, other directions from us, prevailing industry standards (including payment card industry data security standards), all contracts to which you are a party or otherwise bound, and all applicable laws and regulations regarding the organizational, physical, administrative and…
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
TJF and its designated agents and representatives may at all times, and without prior notice to Franchisee: (a) inspect the Restaurant and any aspect of its operations; (b) examine and copy the Restaurant’s business, bookkeeping and accounting records, tax records and returns, and other records and documents (other…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We may modify the Operations Manual periodically to reflect changes in System Standards.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must locate the Restaurant only at a site we have accepted.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee may not develop, maintain or authorize any other website, other online presence or other electronic medium (such as mobile applications, kiosks and other interactive properties or technology-based programs) that mentions or describes Franchisee, the Restaurant or its products or services or that displays…
Is a minimum grand opening advertising spend required?
YesItem 7
You will be required to spend $15,000 to $30,000, depending on the marketing and advertising programs that we require you to undertake based on the location of your Restaurant.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You also must buy your food, beverages and operating suppliers through our approved distributor and under the distribution agreement that we negotiated for the Tijuana Flats Restaurant network.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
Suppliers You must purchase or lease all Operating Assets and other products and services for your Restaurant according to the System Standards, and if we require, only from suppliers or distributors that we designate or approve, which may include or be limited to us or our affiliates.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
You must sign and deliver to us the documents we periodically require authorizing us to debit your bank account automatically for the Royalty, Brand Fund contribution, and other amounts due under the Franchise Agreement or any related agreement between us (or our affiliates) and you.
People
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee agrees to display the Marks prominently as TJF periodically specifies at the Restaurant and on forms, advertising, supplies, vehicles, employee uniforms and other materials TJF periodically designates.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must obtain Computer System components that we designate and ensure that your Computer System functions properly within 60 days after we deliver notice to you.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent, unlimited access to all information and data in your Computer System, including continuous independent access to all Customer Data (defined in Item 14).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may charge reasonable fees for these training courses, programs and conventions.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Your personnel whom we periodically specify also must attend any conventions or other programs that we periodically specify for some or all Tijuana Flats Restaurants.
The filing answers no to 5 questions
- Is there a franchisee advisory council, association or committee?Item 20
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Tijuana Flats
Tijuana Flats, held under Tijuana Flats Restaurant, covers 124 quick-service units in its 2022 FDD, 106 of them company-owned, with a reported $1,447,810 average unit volume and a 5% royalty over a 10-year term. Unit count declined 5.3% year over year, a data point worth weighing against the mandated-tech and procurement picture below.
Who controls software purchasing
Item 2 names Louie Psallidas (Chief Financial Officer), Eric Taylor (Vice President of Development), Steve Culbert (Senior Vice President of Operations), Christine Fields (Vice President of Human Resources), and Natalie Khosrozadeh (Director of Marketing). With 106 of 124 units company-owned and Aloha POS already mandated brand-wide, HQ is the confirmed buying center. Eleven mapped operators, five of them multi-unit, run roughly 23 located units, concentrated in Florida (20) and Indiana (2).
Tech named in the FDD, and what is actually required
Item 11 mandates Aloha by NCR Voyix as the point-of-sale system — franchisees are obliged to use it, making it the incumbent any competing POS vendor has to work around or displace. The same item names Facebook, Instagram, Pinterest, and Twitter/X, but none of those four carries a requirement.
Procurement, renewals, and timing
Item 8 runs on an approved-supplier list, with one required direct purchase from the franchisor or an affiliate: IT/help desk support services. Franchisees can otherwise propose an alternative supplier for approval. Item 17 sets a 10-year term; renewal requires proof of the right to hold the site for at least 10 more years and renovating the restaurant to meet then-current standards for new Tijuana Flats locations.
How to read Tijuana Flats FDD
The filing was made with state franchise regulators in 2022. The embedded PDF viewer below lets you confirm the Aloha POS mandate directly in Item 11 and the IT/help desk requirement in Item 8. Talk to FranCloud for a ranked list of similar quick-service targets.
Questions vendors ask
Tijuana Flats, answered from the filing
Louie Psallidas (CFO), Eric Taylor (VP of Development), and Steve Culbert (SVP of Operations) run the network from HQ. With 106 of 124 units company-owned and Aloha POS mandated, purchasing runs through this team.
Aloha by NCR Voyix is mandated under Item 11 as the point-of-sale system. Facebook, Instagram, Pinterest, and Twitter/X are also named in Item 11, but none of those four is required.
124 units as of the 2022 FDD — 18 franchised, 106 company-owned — though unit count was down 5.3% year over year. Eleven mapped operators, five of them multi-unit, run roughly 23 located units, concentrated in Florida (20) and Indiana (2).
An approved-supplier list, plus a required purchase directly from the franchisor or an affiliate: IT/help desk support services. Franchisees may otherwise propose a supplier for approval.
The initial term is 10 years. Renewal requires proof of possession rights for at least 10 more years and renovating the restaurant to then-current standards — a natural checkpoint for a tech refresh conversation.
The filing was made with state franchise regulators in 2022. Use the embedded PDF viewer below to confirm the Aloha POS mandate in Item 11 and the IT/help desk requirement in Item 8.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Tijuana Flats files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
11 operators run 23 mapped locations. 5 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit6
2–9 units5
Top states by locations
| FL | 20 |
|---|---|
| IN | 2 |
Ownership
The portfolio behind Tijuana Flats
unknown of tijuana flats restaurant.
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.