The Vitamin Shoppe

Franchise agreement

We may, as often as we deem appropriate (including on a daily, continuous basis), independently access the Computer System and retrieve all information regarding the Store’s operation (other than Store employee records, as you control exclusively your labor relations and employment practices).

Franchise agreement

You must give us: i. within twenty-five (25) days after the end of each fiscal month, the Store’s operating statements and financial statements covering the previous monthly period;

Item 8

Despite these procedures, we may limit the number of approved suppliers, designate sources you must use, and refuse your requests for any reason, including because we already have designated an exclusive source (which might be us or our affiliate) for a particular item or service or believe that doing so is in Store…

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During our 2023 fiscal year, we received revenues of $4,203,544 from franchisees’ direct purchases or leases from us or 93% of

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We and/or our affiliates may derive revenue based on your purchases and leases, including from charging you (at prices exceeding our and their costs) for services and products that we or our affiliates sell you and from promotional allowances, volume discounts, and other amounts paid to us and our affiliates by…

Item 8

Collectively, your purchases and leases from us or our affiliates, from designated or approved suppliers, or according to our standards and specifications represent about 100% of your overall purchases and leases to establish and then to operate the Store.

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You must pay upon request any actual expenses we incur to determine whether or not the products, services, suppliers, or distributors meet our requirements and specifications.

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If you want to purchase or lease any Operating Assets or other products or services from a supplier or distributor we have not then approved (if we require you to buy or lease the product or service only from an approved supplier or distributor), you must establish to our reasonable satisfaction that the product or…

Item 11

You must upgrade the Computer System, and/or obtain service and support, as we require or when necessary, because of technological developments, including complying with PCI Data Security Standards.

Franchise agreement

quality-assurance, safety-audit, guest-satisfaction, and “mystery-shop” programs, including your using and paying directly our designated third- party service providers;

Franchise agreement

we and our designated representatives and vendors (including “mystery” shoppers) have the right before you open the Store for business and afterward from time to time during your regular business hours, and without prior notice to you, to inspect and evaluate the Store

Item 11

We may modify the Operations Manual periodically to reflect changes in Brand Standards, but those modifications will not alter your fundamental rights or status under the Franchise Agreement.

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You will operate the Store at a specific location that we first must accept.

Franchise agreement

You may not develop, maintain, or authorize any other website, online presence, or electronic medium mentioning or describing the Store or displaying any Marks without our prior written approval.

Franchise agreement

You must participate in a market introduction program for the Store.

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You must participate in, and comply with the requirements of, our gift card and other customer loyalty programs.

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You automatically will become a member of any existing or new Cooperative formed in your market area and must participate in the Cooperative as we require.

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You must buy or lease all Operating Assets and other products and services for the Store only THE VITAMIN SHOPPE FDD (2024) -16- 1607452016.2 according to our Brand Standards and, if we require, only from suppliers we designate or approve (which may include or be limited to us, our affiliates, and/or other restricted…

Item 6

You must authorize us to debit your business checking or other account automatically for the Royalty, Technology Fee, Brand Fund contribution, and other amounts due under the Franchise Agreement or otherwise.

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You must participate in, and comply with the requirements of, our gift card and other customer loyalty programs.

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Brand Standards may require adequate staffing levels for the Store to operate in compliance with Brand Standards and address appearance of Store personnel and courteous service to customers.

Item 8

You must obtain from us or our affiliate the computer hardware and software, point-of-sale system, and other computer-related accessories and peripheral equipment we periodically specify

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We have independent, unlimited access to the information the system generates (and to the content of any Store email accounts we provide you), although not to employee- or employment-related information for your Store’s employees.

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We may charge our then-current fee for continuing and advanced training.

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Besides attending and/or participating in various training courses and programs, at least 1 of your representatives (an Owner or Store Manager) must at our request attend an annual meeting of all Store franchisees at a location we designate.