PunchhPAR Technology
MandatoryISE DISCLOSURE DOCUMENT 36 86453819;1 Customer Loyalty Program We or our designee manage a Loyalty Program in which you are required to participate. Our current approved vendor is Punchh and currently
From the filings
HQ-led decisions
TGI Fridays
Quick service restaurantSoftware purchasing at TGI Fridays is directed from their headquarters by executives including a VP of IT. The brand currently mandates Punchh for loyalty, while maintaining a social presence across seven major platforms. The addressable market for vendors is 80 franchised US locations, generating an average unit volume of $3.6 million.
For software vendors selling into US franchise brands.
Live signals
Total units
80
80 franchised
Unit growth YoY
0%
vs prior filing
AUV
$3.60M
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
4%
national + local
Initial fee
$50K
per unit
Investment range
$1.36M–$4.52M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FacebookMeta
s or forms of media that can be accessed through electronic means, including the Internet, the World Wide Web, the Fridays Websites or other websites, social networking sites like Facebook, Twitter, T
InstagramMeta
sed through electronic means, including the Internet, the World Wide Web, the Fridays Websites or other websites, social networking sites like Facebook, Twitter, TikTok, LinkedIn, Instagram, Snapchat,
LinkedInLinkedIn
n be accessed through electronic means, including the Internet, the World Wide Web, the Fridays Websites or other websites, social networking sites like Facebook, Twitter, TikTok, LinkedIn, Instagram,
SnapchatSnapchat
electronic means, including the Internet, the World Wide Web, the Fridays Websites or other websites, social networking sites like Facebook, Twitter, TikTok, LinkedIn, Instagram, Snapchat, YouTube, bl
TikTokTikTok
that can be accessed through electronic means, including the Internet, the World Wide Web, the Fridays Websites or other websites, social networking sites like Facebook, Twitter, TikTok, LinkedIn, Ins
TwitterX
of media that can be accessed through electronic means, including the Internet, the World Wide Web, the Fridays Websites or other websites, social networking sites like Facebook, Twitter, TikTok, Link
YouTubeGoogle
c means, including the Internet, the World Wide Web, the Fridays Websites or other websites, social networking sites like Facebook, Twitter, TikTok, LinkedIn, Instagram, Snapchat, YouTube, blogs, vlog
Franchisor behaviours
What the franchisor requires
30 requirements the franchisor states in this filing, each in its own words; 1 explicit no; 3 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
You shall purchase or lease, and thereafter maintain, the Computer and Point of Sale System, and comply with our requirements, specifications and policies concerning the use of technology, as they may be specified in the Franchise Agreement, or specified or modified in the Manuals or otherwise in
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We shall have the unrestricted right at any time to retrieve and use such data and information from your Computer System that we deem necessary or desirable, including Gross Sales and customer data.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall submit to Friday’s at the end of each fiscal quarter during each fiscal year (as defined by Friday’s in writing from time to time) a Gross Sales remittance report reflecting the amount of Gross Sales from the Restaurant and showing itemized deductions and exclusions from Gross Sales for the…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We, our designee, or an affiliate may be such a supplier.
Is there a franchisee advisory council, association or committee?
YesItem 11
Our predecessor established a Friday's Marketing Advisory Council (“FMAC”) that provides guidance over marketing, sales promotions, and other related activities to help shape the overall national marketing and promotion strategies as well as administering the System Marketing Fund.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
The list of Approved Suppliers is subject to change during the term of your Franchise Agreement.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
In our fiscal year ended December 29, 2025, we did not earn any revenues from required purchases and leases by franchisees;
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
While we and/or Sugarloaf Management may retain rebates, purchasing fees, brokerage commissions, contract incentives, and growth fees received from unaffiliated suppliers, some of those amounts are passed on to Fridays Restaurants based upon their actual purchases and some of those amounts are used to enhance the…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesFranchise agreement
Franchisee shall be responsible for all Travel Expenses and other costs in connection with obtaining or continuing approval of any proposed supplier (or product) not previously approved by Friday’s, or that has been previously approved but since subsequently found to not meet Friday’s Standards; including, without…
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you wish to purchase or lease any items from a supplier to which we or our predecessor have not consented, you or the supplier must submit a written request to us.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee will, at the option of Friday’s, assign to Friday’s all rights to (i) the telephone numbers of the Restaurant and any related and other business listings and (ii) all e-mail addresses, URLs, domain names, internet listings, and internet accounts related to the Restaurant upon the termination or expiration…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee must comply with the Payment Card Industry Data Security Standards (“PCI DSS”) as these standards may be revised and modified by the Payment Card Industry Security Standards Council (“PCISSC”) or such successor or replacement organization, and/or in accordance with other standards as Friday’s may specify.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
Franchisee shall participate or request its customers to participate in any surveys performed by or on behalf of Friday’s as Friday’s may direct.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Conduct periodic inspections of the Restaurant and its operations.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We may change or modify the System, including modifications to the Manuals, our System Standards, the menu and menu formats, the required equipment, the signage, the building and premises of the Restaurant (including the trade dress, décor, and color schemes), the presentation of the Proprietary Marks, the adoption…
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must obtain site acceptance from us by the site acceptance deadline identified in your Development Schedule.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee may not: (i) maintain a presence or advertise on any form of Digital Media in connection with Franchisee’s Restaurant, (ii) use any of the Marks or any trademarks that are confusingly similar with the Marks on any form of Digital Media, or (iii) establish a link to any Digital Asset established or…
Is a minimum grand opening advertising spend required?
YesItem 11
You must, during the period beginning 30 days before the scheduled opening of the Restaurant and continuing for 90 days after the Restaurant first opens for business, spend at least $15,000 to conduct grand opening advertising in authorized advertising media and for authorized expenditures.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
We or our designee manage a Loyalty Program in which you are required to participate.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If a Regional Advertising Co-Op is established for a geographical area that includes the Site, you must contribute to that Regional Advertising Co-Op in the amount set forth in Exhibit A to the Franchise Agreement, as may be subsequently modified by us subject to the maximum APO, at the same time and in the same…
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
However, we and our designees do negotiate purchase arrangements, including price terms, with certain suppliers on behalf of the System, and require you to purchase from such designated suppliers.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
we do require you to obtain all inventory, supplies, products and materials you use in the development and operation of the Restaurant (including our proprietary items) only from suppliers we have approved.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
check or credit verification services, financial-center services, and electronic-fund-transfer systems that Friday’s designates as mandatory, and Franchisee must not use any such services or providers that Friday’s has not approved in writing or for which Friday’s has revoked its approval.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Upon receipt of written notice from Friday’s, Franchisee must pay the Royalty Fees, advertising contributions and all amounts owed to Friday’s under this Agreement, including interest charges, by electronic funds transfer.
Must the franchisee participate in a gift card program?
YesItem 8
We use electronic gift cards throughout the System and participation is mandatory.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
For each of your Restaurants, you must designate one of your Principal Owners to serve as the “Operating Principal” of your Restaurant who will have full control over the day-to-day activities of the Restaurant, including control over the standards of operation and financial performance.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee agrees to record all sales on computer-based point of sale systems or such other types of cash register systems that Friday’s has the right to designate or approve in the Manuals or otherwise in writing (“POS System”).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We shall have the unrestricted right at any time to retrieve and use such data and information from your Computer System that we deem necessary or desirable, including Gross Sales and customer data.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
If we determine that your Validated Managers are no longer qualified to train your staff, we will require your Validated Managers to attend the Management Training Program and be re-validated and you must pay a tuition fee for this additional training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
your Operating Principal must attend our annual meeting, convention or conference of franchisees and all meetings relating to new products or product preparation procedures, new operational procedures or programs, restaurant management, sales or sales promotion, or similar topics, at your expense.
The filing answers no to 1 question
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 6
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
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The vendor opportunity at TGI Fridays
TGI Fridays operates 80 franchised locations across the United States. While the brand's footprint is relatively concentrated, the ownership structure is highly fragmented. The aggregate operator map shows nine distinct franchisees running approximately nine located units, with no single operator controlling more than one. This single-unit operator base means any technology sale into the system would likely require buy-in from a small set of individual franchisees—once a mandate or recommendation from headquarters is secured. The top states by location count are California and Ohio, with two units each. The average unit volume sits at $3,598,541, representing a substantial per-location budget capable of supporting a modern tech stack. The brand's parent entity is tgif spv holdings.
Who controls software purchasing
Corporate decision-making is centralized. The 2026 FDD lists five key executives. For a software vendor, the primary point of contact is Samuel H. Langley, Vice President of Information Technology. Mr. Langley operates under the Sugarloaf Management entity, which suggests a management services structure. He reports into a C-suite that includes Chief Executive Officer Raymond A. Blanchette and Chief Financial Officer Eric Easton. The presence of a dedicated IT executive at the VP level indicates a formalized evaluation process for new software. Any initial pitch should be directed at this IT leadership, focusing on how a solution integrates with their existing mandated platforms and drives measurable per-unit ROI.
Mandated and current tech stack
The 2026 Franchise Disclosure Document is precise about one technology mandate: Punchh. This loyalty and engagement platform is required for use within the system. For a vendor, this is the critical integration point. Any proposed technology, whether a POS enhancement, a back-of-house system, or a marketing tool, must demonstrate seamless compatibility with Punchh to avoid immediate disqualification. Beyond this mandate, the brand's disclosed technology is limited to its social media presence. The FDD lists seven platforms as part of the system: Facebook, Instagram, LinkedIn, Snapchat, TikTok, Twitter, and YouTube. No mandated POS, online ordering, or labor scheduling vendors are named in the filing, indicating either an open market or an omission from the current disclosure. A vendor's first qualifying question should address this gap specifically.
Procurement, renewals, and timing
The formal procurement rules for technology are not disclosed in the most recent FDD. The document offers no extraction from Item 8, leaving vendors without explicit guidance on whether a designated supplier model or an approved supplier list governs software. This ambiguity means a vendor must navigate the sale by establishing a relationship with HQ to secure a recommendation or endorsement. Contract timing is somewhat clearer. Franchise agreements are issued for an initial term of 10 years. Upon renewal, franchisees enter a Successor Term of 5 years. To renew, an operator must sign a new Franchise Agreement that can contain terms and conditions substantially different from the original, including higher fees, and must pay a successor fee. This forced renegotiation window creates a periodic opportunity to suggest new operational technologies as part of an updated compliance package.
How to read the TGI Fridays FDD
The 2026 TGI Fridays Franchise Disclosure Document is embedded below. For a software vendor, reading an FDD is not about franchise law—it is about mapping the power structure of a prospect. Focus on Item 1 to identify the exact legal name of the franchisor and spot any parent entities like tgif spv holdings that might control the final budget. Item 11 details the franchisor's obligations, which is where technology mandates live. In this case, Item 11 yielded the Punchh requirement. Item 17 governs renewal and termination, giving you the 5-year Successor Term clock. Lastly, Item 20 maps the franchisee landscape; here, it revealed a system composed entirely of small, single-unit operators, a fact that dictates whether you sell top-down through HQ endorsement or bottom-up to individual owner-operators.
To build a ranked list of franchise brands based on technology gaps and operator concentration, reach out to FranCloud.
Questions vendors ask
TGI Fridays, answered from the filing
The buying center includes Samuel H. Langley, Vice President of Information Technology, along with CEO Raymond Blanchette and CFO Eric Easton, all based at the Texas headquarters.
The 2026 FDD mandates use of the Punchh platform. The document lists no other mandated operational technology, describing a social media stack of Facebook, Instagram, LinkedIn, Snapchat, TikTok, Twitter, and YouTube.
The chain has 80 total US units, all of which are franchised. The number of company-owned locations is not disclosed in the most recent FDD.
The specific procurement model for technology is not disclosed in the most recent FDD. The document does not extract a designated supplier or approved supplier requirement for software.
Renewals occur on a 5-year Successor Term. Franchisees must sign a new agreement potentially containing substantially different terms and fees. Exact timing windows are not specified in the 2026 filing.
The document was filed with state franchise regulators in 2026. You can view the full FDD for TGI Fridays using the embedded PDF viewer below to analyze risk factors and obligations directly.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment TGI Fridays files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
32 operators run 80 mapped locations. 7 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit25
2–9 units5
10–24 units2
Top states by locations
| MD | 11 |
|---|---|
| PA | 9 |
| GA | 7 |
| FL | 7 |
| NJ | 6 |
Ownership
The portfolio behind TGI Fridays
unknown of tgif spv holdings.
Related Quick service restaurant brands
Primary franchise filings · updated August 2026. Every figure is source-traceable and QA-checked.