From the filings
Software purchasing control at SHH Group sits with the executive team, where Chief Information Officer John Nanney is the named technology leader. The most recent Franchise Disclosure Document does not list any mandated or recommended operational software systems. With 179 franchised locations, the addressable market for a vendor pitch is concentrated but requires direct HQ engagement.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
27%of gross sales (FY2025)
15% reference
Franchisor behaviours
16 requirements the franchisor states in this filing, each in its own words; 6 explicit no's; 12 questions the text does not settle, which is not a no.
Accounting
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
During the term of this Agreement, you shall, at your expense, submit to us a monthly operating report, which may be unaudited statements, for the Franchised Business in the form prescribed by us.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Currently, we are the only approved supplier for the proprietary software.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We reserve and shall have the sole right to make changes in the Manuals, the Systems and the Marks at any time and without prior notice to you.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
During our fiscal year ending December 31, 2024, we did not derive any revenue or other material consideration from required purchases or leases by franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
We may collect payments for promotional allowances, rebates, volume discounts and other payments that designated, approved or recommended suppliers make to us and our affiliates.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
60Item 8
We estimate that the cost to purchase and lease all equipment, inventory and other items and services that we require you to obtain from us, from designated suppliers, or in accordance with our specifications will be approximately 50% of the total cost to purchase and lease equipment, inventory, and other items…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
Either you or the proposed supplier or distributor must pay us a fee (not to exceed the reasonable cost of the inspection and the actual cost of the test plus a 10% administrative fee) to make the evaluation.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to purchase any items from any unapproved supplier or distributor, you must submit to us a written request for approval of the proposed supplier or distributor.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You shall promptly notify the appropriate telephone company and all telephone directory listing agencies of the termination or expiration of your right to use any telephone number, and any regular, classified or other telephone directory listings associated with any Marks and authorize the transfer of same to or at…
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We shall continue our efforts to establish and maintain high standards of quality, customer satisfaction and service, and to that end, shall on a periodic basis, (a) conduct, as we deem advisable, inspections and mystery shopping of the Franchised Business and its operations and evaluations of the methods in which…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We reserve and shall have the sole right to make changes in the Manuals, the Systems and the Marks at any time and without prior notice to you.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not develop, maintain, provide mutual links to, or authorize any website that mentions or describes you or the Franchised Business or displays any of the Marks.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 6
Interest/Late 2% per month of the defaulted balance Due only if payments Fee per month or the highest rate permitted are overdue by law (“Default Rate”) 8 SH\UNITFDD\0425 1617274592.5 Type of Fee Amount Due Date Remarks (Note 2) Credit Card Up to 4% of total amount, Due only if paying by Administration depending on…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
All monthly payments required under this Agreement shall be in U.S. Dollars received by us via ACH Debit Transaction, credit card or electronic funds transfer no later than the fifteenth (15th) day of each month
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We reserve the right to charge an additional training fee of up to Five Thousand Dollars ($5,000) for each additional or subsequent trainee that attends the initial training program, or if your Required Trainee takes the program a second time.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Unless we agree otherwise, at your cost and expense (including our then-current franchise convention fee), an owner or one (1) executive member of your staff is required to attend the convention.
SHH Group operates 189 total units, of which 179 are franchised and 10 are company-owned. The system is concentrated, with the only mapped operator footprint showing a single operator in Wisconsin. Year-over-year unit growth is slightly negative at -1.105%, indicating a stable but not expanding base of locations. For a software vendor, the total addressable market is those 179 franchised units, though the lack of disclosed multi-unit operators means you are likely selling to individual franchisees under a centralized approval structure.
The royalty rate is 25.0%, which is notably high and suggests the franchisor extracts significant value from unit-level operations. This can influence a franchisee’s appetite for additional operational software spend, making a strong ROI case essential. Average unit volume is not disclosed in the most recent FDD.
The executive team listed in Item 1 of the 2025 FDD includes John Nanney as Chief Information Officer. He is the natural first point of contact for any technology pitch. The President and CEO is Vanessa De Caria, and the leadership group also includes a Vice President and Controller (Jacqueline Boers), a Vice President and Secretary (Aaron Roberts), and a Vice President of Learning (Gillian Blair). With no multi-unit operators on file and a single mapped operator, the buying center is firmly at headquarters. There is no field-level technology committee evident from the data.
The 2025 FDD does not list any mandated or recommended technology systems. There are no named POS, PMS, inventory control, or operational software vendors captured in the disclosure. The only technology-related requirement appears in the renewal conditions, which reference an “Inventory Control System” with minimum requirements that can be increased upon renewal. The specific vendor or platform for that system is not named. This absence of mandated tech means a vendor pitch will likely be evaluated on its standalone merits rather than as a replacement for an incumbent.
Item 8 procurement signals are absent from the available extract, so it is unknown whether SHH Group uses a designated supplier model, an approved supplier list, or an open procurement policy. Vendors should clarify this early in the conversation.
The franchise agreement has an initial term of 3 years, with unlimited additional 3-year renewal terms available. Renewal conditions are detailed in Item 17 and include a requirement to sign a new agreement that may have materially different terms, including a potentially higher royalty percentage, higher minimum requirements for the Inventory Control System, and a different territory. Franchisees must also participate in the Sandler training program at their own expense within 60 days of renewal. These renewal events, occurring every three years, represent natural windows when franchisees are already reviewing their operational commitments and may be more open to adopting new software.
The full 2025 Franchise Disclosure Document is embedded below. For software vendors, the critical sections are Item 11 (Franchisor’s Obligations) to identify any technology assistance or mandates, and Item 8 (Restrictions on Sources of Products and Services) to understand procurement constraints. Because the available data shows no current tech mandates, a close reading of these items will confirm whether that remains accurate or whether selective requirements exist for specific functions like the Inventory Control System mentioned in renewal terms.
For a ranked target list of franchise systems that match your software category, FranCloud can help you prioritize the right brands.
Questions vendors ask
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
We’ll email you the moment SHH Group files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| WI | 1 |
|---|
Related Lodging brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.