Restoration 1

The vendor opportunity at Restoration 1

Restoration 1 operates 278 franchised locations in the home-services restoration segment, with headquarters in Texas. The brand reported average unit volume of $1,427,586 in its 2026 FDD. Royalties run at 2% of gross revenue, and the initial franchise term is 10 years. Year-over-year unit count contracted by 6.7%, a signal vendors should weigh when modeling total addressable units over a multi-year contract.

The operator base is overwhelmingly single-unit. The FDD maps one operator across roughly one located unit, with zero multi-unit operators in the 2–9, 10–24, or 25+ bands. Wisconsin is the only state with a mapped unit. This concentrated footprint means a software sale is less about field-level influence and more about winning HQ’s mandate.

Who controls software purchasing

The franchisor’s Item 1 lists four executives: Jessica Wescott (CEO), Kevin Rychel (SVP of Operations), Zach Munroe (VP of Franchise Development), and Amanda Evans (SVP of Marketing). For a software vendor, the primary buyers are Wescott and Rychel, who oversee operations and strategic direction. Evans likely owns the marketing and customer-experience stack, including Bird Eye. Munroe may influence tools that touch franchise onboarding and development.

Because Restoration 1 mandates eight systems, the decision-making pattern is centralized. Franchisees have little discretion to adopt alternative platforms. A vendor’s path runs through HQ, not through individual operators.

Mandated and current tech stack

The 2026 FDD Item 11 mandates the following systems: Bird Eye, Docusketch, Encircle, IFX CRM, QuickBooks by Intuit Inc., Qvinci, Xactimate, and Xcelerate. This stack covers reputation management, documentation, CRM, accounting, financial performance tracking, estimating, and operational workflow. No point-of-sale system is named, which is consistent with a service-based restoration business that invoices through QuickBooks and estimates through Xactimate.

Vendors selling adjacent capabilities—such as fleet management, HR, or procurement—should note that the existing stack leaves those areas unmandated. However, any new tool must integrate with or replace a mandated system, which raises the bar for adoption.

Procurement, renewals, and timing

The FDD does not include an Item 8 extract, so the formal procurement model—designated supplier, approved supplier, or open—is not publicly disclosed. In practice, the breadth of mandated systems suggests a designated-supplier approach for core operational software.

Item 17 outlines renewal conditions: franchisees must notify Restoration 1 between 9 and 12 months before the end of their 10-year term. They must sign the then-current franchise agreement, which may impose higher royalties, higher brand fund contributions, and a modified market territory. They must also attend additional training if requested and sign a general release. These renewal windows create natural evaluation periods where the franchisor can introduce new technology requirements. With 278 units on staggered cycles, there is no single annual window, but the 2026 FDD filing itself may signal an active period of vendor review.

How to read the Restoration 1 FDD

The full 2026 Franchise Disclosure Document is embedded below. Vendors should focus on Item 11 for the complete mandated technology list, Item 1 for executive contacts, Item 17 for renewal timing and conditions, and Item 19 for financial performance representations that underpin the $1.43 million AUV figure. The absence of an Item 8 procurement extract means you will need to ask directly about supplier qualification during your discovery call.

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