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ctly to the third-party host. You may not establish your own website or any other service or link on or with the Internet (including social networking websites or services such as Facebook, Twitter, e
From the filings
HQ-led decisions
Pet Wants
Personal servicesSoftware purchasing at Pet Wants is controlled at the franchisor level, with President Ray Fabik and VP of Operations Jessica Riedy as likely decision-makers. The system mandates Intuit QuickBooks Online and operates 158 franchised units, all single-unit operators, giving vendors a concentrated HQ-led sales motion. The addressable market is modest but tightly defined, with no multi-unit owners to fragment the buying process.
For software vendors selling into US franchise brands.
Live signals
Total units
158
158 franchised
Unit growth YoY
-0.629%
vs prior filing
AUV
$547K
Item 19, 2025
Royalty
7%
of gross sales
Ad fund
2%
national + local
Initial fee
$54K
per unit
Investment range
$148K–$239K
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
LexisNexisLexisNexis
as Senior Director of Marketing for Aeroseal in Miamisburg, Ohio from April 2021 through May 2023. From October 2020 through April 2021, Peter was Senior Director of Marketing for LexisNexis in Miamis
QuickBooksIntuit
c cash register and POS system for each location, plus a computer, printer and other computer-related accessories and peripheral equipment, the latest version of Microsoft Office, Intuit QuickBooks® O
TwitterX
e third-party host. You may not establish your own website or any other service or link on or with the Internet (including social networking websites or services such as Facebook, Twitter, etc.), usin
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
You must obtain and use computer hardware and software complying with specifications that we periodically establish, including a web-based ordering and payment system and a portable point-of-sale (POS) systems and an electronic cash register, plus a computer, printer and other computer-related accessories and…
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to your computer system via the Internet for any information relating to the business.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
By the last day of each calendar month, submit to Franchisor an income statement certified by the Designated Individual as accurately reflecting the results of operations of the Franchised Business for the preceding calendar month;
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may periodically change our system standards at our sole discretion.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Some suppliers may pay us fees for sponsorships or display space at our meetings for franchise owners.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
Suppliers other than those identified in the Operations Manual may be approved by sending us a written request for approval and a sample of the supplier’s product.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisor has the option to assume, transfer, terminate or amend all Telephone Numbers and Directory Listings (defined in sections 19.64 and 19.15, respectively) upon the termination or expiration of this agreement.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
Franchisee shall present its customers with any evaluation forms Franchisor may periodically prescribe and ask them to participate in any surveys performed by Franchisor on Franchisee’s behalf.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor or Franchisor’s agents have the right, but not the obligation, at any time during business hours and without 23 prior notice to Franchisee, to: (1) inspect the Premises, equipment, furniture, fixtures, displays, signs, operating materials, inventory and supplies; (2) observe the operations of the…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor has the right to add to or otherwise modify the Operations Manual from time- to-time to reflect changes in any of the System Standards, so long as no addition or modification alters Franchisee’s fundamental status and rights under this agreement.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You may not purchase or lease a site until we approve it [§7.30].
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not establish your own website or any other service or link on or with the Internet (including social networking websites or services such as Facebook, Twitter, etc.), using our Marks or otherwise relating to any Pet Wants franchise (including your Pet Wants franchise).
Is a minimum grand opening advertising spend required?
YesItem 7
Before you open a Pet Wants retail store, you are required to spend $10,000, as directed by us, towards a Pre-Opening Promotion.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
After you open, you are required to spend the greater of $1,500 a month or 2% of your Gross Revenues each month on local advertising and provide us with verification of your expenditures upon request.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If we establish an advertising cooperative in an area, each franchise within the cooperative area must join and contribute to the cooperative each month.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You may purchase these items only from suppliers that we designate or approve, which might include us, an affiliate of ours, or another supplier we designate
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must obtain and use computer hardware and software complying with specifications that we periodically establish, including a web-based ordering and payment system and a portable point-of-sale (POS) systems and an electronic cash register, plus a computer, printer and other computer-related accessories and…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
All payments that Franchisee is required to make under this agreement, including Royalties, Branding Fees, late fees, interest, and legal expenses, must be received by Franchisor by the due date through an electronic depository transfer account (“EDT Account”) established at a banking institution approved by…
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You are required to form a limited liability company or corporation to operate your Pet Wants franchise and designate an individual to personally manage the franchised business on a full-time basis.
Must employees wear uniforms specified by the franchisor?
YesItem 1
You must follow all of our standards and specifications for the quality of the products and services you will provide, customer relations, store design, vehicles and employee uniforms.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must obtain and use computer hardware and software complying with specifications that we periodically establish, including a web-based ordering and payment system and a portable point-of-sale (POS) systems and an electronic cash register, plus a computer, printer and other computer-related accessories and…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to your computer system via the Internet for any information relating to the business.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Franchisor has the right to charge a reasonable fee for any training it provides after the Opening Date.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
You are required to attend our national meeting.
The filing answers no to 4 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 20
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Must the franchisee participate in a gift card program?Item 8
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- With 298 active personal services brands, I can't see which ones are growing or have the tech gaps my product fills, so I waste weeks chasing the wrong targets.A rep burning 10 hours/week on manual research at $50/hr loses $26,000/year. FranCloud's fit_scoring and corpus_search surface high-fit brands in seconds, reclaiming that time for selling.
- 63.5% of personal services brands mandate no POS system, but I can't identify the 108 that do without digging through hundreds of FDDs.Manually reviewing one FDD takes 3+ hours. At 108 targets, that's 324 hours. FranCloud's tech_landscape reveals POS mandates instantly, turning a $16,200 research slog into a single query.
- 91.6% of brands don't mandate a CRM, but the 25 that do are hidden in static reports, delaying my outreach to high-intent prospects.Landing one CRM-displacing deal in this segment can yield $30k+ ARR. FranCloud's find_lookalikes pinpoints those 25 brands and their peers, accelerating pipeline by months.
The vendor opportunity at Pet Wants
Pet Wants is a personal-services franchise selling fresh, small-batch pet food and wellness products. With 158 franchised locations and no company-owned units, the entire system is a potential software market — but it is a market of single-unit operators. The average unit volume sits at $546,633, and the royalty rate is 7.0%. Year-over-year unit growth was -0.629%, indicating a contracting footprint. For a software vendor, the opportunity is less about scale and more about a tight, HQ-driven sales motion where a single yes can open the whole system.
Who controls software purchasing
The 2026 FDD lists five executives in Item 1. President Ray Fabik is the top authority. Jessica Riedy, Vice President of Operations, is the most natural buyer for operational software. Peter Eberly (VP of Brand Development) and Kevin Dugan (VP of Marketing) may weigh in on tools that touch brand consistency or customer acquisition. Angela Esposito (VP of Franchise Development) is less likely to own software decisions but could influence tools used in the sales and onboarding process. There is no CIO, CTO, or IT director on file. Vendors should start with Riedy for operations tools and Dugan for marketing technology.
Mandated and current tech stack
The only mandated technology disclosed in the FDD is Intuit QuickBooks Online. This is the accounting backbone for all 158 units. No point-of-sale system, no scheduling platform, no CRM, and no inventory management tool is named as required or recommended. This gap is the vendor’s opening: if QuickBooks is the sole mandate, the rest of the stack is either chosen ad hoc by individual operators or simply absent. A vendor that can demonstrate integration with QuickBooks Online and solve a clear operational pain point — such as recurring delivery scheduling or customer communication for a subscription-like pet food model — has a greenfield to pitch.
Procurement, renewals, and timing
Item 8 of the FDD does not extract a procurement model. There is no designated supplier list, no approved vendor program, and no purchasing cooperative described in the available data. This likely means procurement is informal and centralized at HQ. The initial franchise term is not disclosed, and Item 17 renewal terms are absent from the extract. Without term length or renewal windows, vendors cannot map contract cycles. The practical approach is to treat every quarter as an open window and build a relationship with operations leadership.
How to read the Pet Wants FDD
The 2026 Franchise Disclosure Document is embedded below. It is the primary source for the facts in this page. When you open it, focus on Item 1 for the executive team, Item 11 for the full list of mandated and recommended systems (QuickBooks Online is the only one extracted here), and Item 8 for any procurement restrictions that may have been omitted from the extract. The FDD is filed with state franchise regulators and is the definitive record of the franchisor’s obligations and disclosures.
For a ranked target list of franchise systems that match your software category, FranCloud can build that list from FDD data across hundreds of brands.
Questions vendors ask
Pet Wants, answered from the filing
President Ray Fabik and VP of Operations Jessica Riedy are the named executives. VP of Brand Development Peter Eberly may influence operational tools. No dedicated IT or procurement role is listed in the FDD.
The 2026 FDD mandates Intuit QuickBooks Online. No POS, CRM, scheduling, or other operational systems are disclosed as required or recommended.
158 franchised units, all single-unit operators. No company-owned locations are reported. Top states include Utah (5), Kentucky (4), and Texas (3).
The FDD does not extract a designated or approved supplier list in Item 8. The procurement model is not disclosed in the most recent filing.
The initial term length and Item 17 renewal signals are not disclosed in the 2026 FDD. Contract windows cannot be estimated without those data points.
The 2026 FDD is filed with state franchise regulators. You can read it directly in the embedded PDF viewer below.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Pet Wants files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
31 operators run 31 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit31
Top states by locations
| UT | 5 |
|---|---|
| KY | 4 |
| TX | 3 |
| WA | 2 |
| VA | 2 |
Ownership
The portfolio behind Pet Wants
unknown of franchise funding group.
Related Personal services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.