ZenotiZenoti
Mandatoryg Fund plus applicable audit costs and fees. Note 6. Technology Fee: This is the fee associated with licensing our approved third-party POS System supplier we designate, currently Zenoti, and other so
From the filings
HQ-led decisions
Pause
EducationPause's 2025 FDD covers 8 education locations — 3 franchised, 5 company-owned — headquartered in California, with average unit volume of $1,542,376 and a 7% royalty. Zenoti is required for scheduling, per Item 6; Facebook, Hyperice, Instagram and YouTube are also named without being required. The FDD makes a financial performance representation.
For software vendors selling into US franchise brands.
Live signals
Total units
8
3 franchised
Unit growth YoY
—
vs prior filing
AUV
$1.54M
Item 19, 2025
Royalty
7%
of gross sales
Ad fund
1%
national + local
Initial fee
$60K
per unit
Investment range
$881K–$1.53M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FacebookMeta
ward print and direct mail and/or digital marketing (and related professional fees) utilizing the following advertising mediums: (i) pay per click advertising through Google; (ii) Facebook advertising
HypericeHyperice
tandard Equipment Package will contain one Cryobuilt Cryo Unit, two Superior Float Tanks, four Renu Cold Plunges, four Clearlight Saunas by Jacuzzi, one Neo Light LED Bed, and two Hyperice Compression
InstagramMeta
nal fees) utilizing the following advertising mediums: (i) pay per click advertising through Google; (ii) Facebook advertising campaigns; (iii) YouTube advertising campaigns; (iv) Instagram advertisin
YouTubeGoogle
tal marketing (and related professional fees) utilizing the following advertising mediums: (i) pay per click advertising through Google; (ii) Facebook advertising campaigns; (iii) YouTube advertising
Franchisor behaviours
What the franchisor requires
29 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
You shall utilize the accounting software QuickBooks (or other Franchisor approved accounting software) to manage your books.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesFranchise agreement
We shall have full access to all of your Computer System, POS System and data and all related information by means of direct access, either in person or by telephone, modem, or Internet to permit us to verify your compliance with your obligations under this Agreement.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You shall supply to us on or before the 15th day of each month a balance sheet and income statement for the preceding month.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We may designate ourselves or our affiliates as Approved Suppliers for certain Products and Services that are currently offered or will be offered in the future.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We have the right to add, eliminate, modify, and substitute any of the authorized Services and Products or the designated suppliers in our sole discretion.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
For the fiscal year ending December 31, 2024, neither we, nor other affiliates derived any revenue as a result of required franchisee purchases.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and Pause Supply currently receive rebates equal to between 0% to 30% of franchisee’s purchases of certain required items and services.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
50Item 8
It is anticipated that during the operation of your Franchised Business, required purchases from us, our affiliates or the vendors that we specify or approve (not including rent, royalties, or labor costs) are estimated to be approximately 50% to 75% of your total monthly purchases in the continuing operation of your…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
you will be charged an assessment fee for the examination of any product, vendor, or supplier submitted to us for approval.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you intend to purchase any tangible or intangible item from an alternative supplier or service provider, you must first send us sufficient information, specifications and samples for us to determine whether the assets comply with our standards and specifications or the supplier meets our criteria.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 11
We may designate, and own, the telephone numbers for your Franchised Business.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 6
You must offer rebates, giveaways and other promotions, including customer Promotions Varies As incurred surveys and mystery shopper programs as may be required by us.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Make periodic visits, which may be announced or unannounced, to your Franchised Business for the purposes of determining compliance with the requirements of the Franchise Agreement, for conducting quality assurance audits, and for any other purpose connected with the System only if we deem such necessary in our…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We have the right to add to or otherwise modify the Manual from time to time to reflect changes in the specifications, standards, operating procedures and rules we prescribe.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
Your Franchised Business will be located at a single site, which must meet our standards and specifications and must be approved by us in advance.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You are restricted from establishing a presence on, or marketing on the Internet without our written consent.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
You must spend $40,000 on local advertising, promotion, and other marketing activities in connection with your grand opening.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You must spend a minimum of $3,500 per month on local advertising, promotion and marketing of your Franchised Business.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
You must, at your expense, participate in, and comply with the requirements of our gift cards, loyalty, customer retention, and customer loyalty programs that we implement from time to time.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must utilize our exclusive suppliers, including our exclusive supplier of equipment.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must utilize our exclusive suppliers, including our exclusive supplier of equipment.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
We require you to enter into a merchant services agreement with our designated supplier for payment processing and fund transfer services (i.e., ACH).
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
All fees and other amounts due to us shall be paid through a designated bank account. You must allow us to debit your account through the Automated Clearing House (“ACH”) system.
Must the franchisee participate in a gift card program?
YesItem 11
You must, at your expense, participate in, and comply with the requirements of our gift cards, loyalty, customer retention, and customer loyalty programs that we implement from time to time.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
If the Operating Principal will not supervise your Franchised Business on a full-time and daily basis, you must employ a full-time manager (a “Manager”) with qualifications reasonably acceptable to us, who will assume responsibility for the daily administrative operation of your Franchised Business.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
You shall purchase, use and maintain the POS System that we prescribe for Pause studios.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
We shall have full access to all of your Computer System, POS System and data and all related information by means of direct access, either in person or by telephone, modem, or Internet to permit us to verify your compliance with your obligations under this Agreement.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may require that your Operating Principal, Managers, Authorized Care Providers and employees periodically attend additional courses, seminars, and other training programs.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
We may hold an annual franchisee conference devoted to training and plans for the future of Pause which you will be required to attend.
The filing answers no to 2 questions
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at Pause
Pause's 2025 FDD covers 8 education locations — 3 franchised, 5 company-owned — headquartered in California. Average unit volume runs $1,542,376 with a 7% royalty, and the FDD makes a financial performance representation.
Who controls software purchasing
With 5 of 8 locations company-owned, purchasing runs largely through President Jeff Ono and Chief Executive Officer John Klein. Senior Vice President of Franchise Operations and Development Jesse McBain oversees the 3 franchised locations.
Tech named in the FDD, and what is actually required
Item 6 requires Zenoti for scheduling — the one system the filing obliges locations to run. Facebook, Hyperice, Instagram and YouTube are named in Items 7 and 11; none of the four is a requirement.
Procurement, renewals, and timing
Item 8 sets an approved-supplier list, with an exclusive supplier designated for equipment. Marketing, advertising and promotional materials, along with any item bearing Pause's marks, must come from the franchisor or an affiliate; franchisees may propose alternate suppliers for approval elsewhere. Pause is part of Pause Holdings. The initial term is 10 years, with renewal conditioned on compliance, satisfied monetary obligations, current training, a $10,000 renewal fee, and a general release.
How to read the Pause FDD
The Pause FDD was filed with state franchise regulators in 2025. The embedded PDF viewer below carries Items 6, 7, 8, 11 and 17 in full. Talk to FranCloud for a ranked list of franchise systems that fit your product.
Questions vendors ask
Pause, answered from the filing
With 5 of 8 locations company-owned, purchasing runs largely through President Jeff Ono and CEO John Klein, while SVP of Franchise Operations and Development Jesse McBain oversees the 3 franchised sites.
Item 6 requires Zenoti for scheduling — the one system the filing obliges locations to run. Facebook, Hyperice, Instagram and YouTube are named in Items 7 and 11 without being required.
Pause operates 8 locations — 3 franchised, 5 company-owned — per the 2025 FDD.
Item 8 sets an approved-supplier list, with an exclusive supplier designated for equipment; marketing materials and any item bearing Pause's marks must come from the franchisor or an affiliate. Franchisees may propose alternate suppliers for approval elsewhere.
The initial term is 10 years, with renewal conditioned on compliance, satisfied monetary obligations, current training, a $10,000 renewal fee, and a general release — the practical point to revisit the Zenoti contract.
The Pause FDD was filed with state franchise regulators in 2025. The embedded PDF viewer below carries Items 6, 7, 8, 11 and 17 in full.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Pause files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
42 operators run 43 mapped locations. 1 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit41
2–9 units1
Top states by locations
| CA | 7 |
|---|---|
| FL | 6 |
| CO | 4 |
| GA | 3 |
| NC | 2 |
Ownership
The portfolio behind Pause
unknown of pause holdings.
Related Education brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.