written contract against us . In General Liability / Auto the additional Insured language must be in favor of us. Computer Hardware, Software and POS Systems You must buy and use MatrixCare, 2 Window
From the filings
Oliver's Nannies
Youth servicesOliver's Nannies' 2024 FDD requires franchisees to use MatrixCare, putting the core software decision at headquarters. The system is small, 2 total units, one franchised and one company-owned, split between New York and Idaho, and the FDD makes a financial performance representation.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
1.5%+of gross sales (FY2024)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Franchisor behaviours
What the franchisor requires
26 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Your Computer System must give us independent access to your databases; we will never disclose any personally identifiable information.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall submit to Franchisor monthly, quarterly, and/or annual financial reports, including balance sheets, cash flow statements, profit and loss statements, and other reports as required by Franchisor.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We reserve the right to have items sourced exclusively from our Suppliers including a single Supplier (which may be us or one of our affiliates) or a limited number of Suppliers, in order to achieve uniformity or better pricing, simplify inventory and purchasing or for other legitimate business reasons.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may also add and remove vendors at any time.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
Franchisor and its affiliates reserve the right to receive rebates, overrides or other consideration on account of Franchisee’s purchases from any Supplier.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
8Item 8
approximately 8% to 10% of your ongoing costs of operating your Franchised Business
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to independently source any items from someone other than one of our Suppliers, you must obtain our prior approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee acknowledges that, at all times, The Franchised Business telephone number(s), electronic mail, text, and messaging account(s), and listing(s) will remain in the name, and sole property, of Franchisor
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee shall comply with the most current version of the Payment Card Industry Data Security Standards and validate compliance with those standards, as may be periodically required by Franchisor or third-parties.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
Franchisee agrees to present to customers of the Franchised Business the evaluation forms that Franchisor periodically prescribes and to participate and/or request customers to participate in any surveys performed by or for Franchisor.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor and its designated agents or representatives may at all times and without prior notice to Franchisee: (i) inspect the Franchised Business;
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor periodically may modify its System Standards, which may accommodate regional or local variations, and these modifications may obligate Franchisee to invest additional capital in the Franchised Business Site and/or incur higher operating costs.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must submit any proposed site for your Franchised Business Site for our review and respond to any objections raised by our review before you acquire the site.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 11
it is required that you spend at least $500 to $2,500 on grand opening advertising during the first three (3) months of operation.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 6
You must spend this amount locally to promote your Franchised Business.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 8
You must participate in all gift certificates, loyalty programs, and gift card administration programs, as we may designate from time to time.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
you must obtain all goods, services, supplies, materials, fixtures, furnishings, equipment (including computer hardware and software, including but not limited to customer registration systems/software and other software that we designate) and other products used only from our designated or approved suppliers…
Must equipment be purchased from designated or approved suppliers?
YesItem 8
you must obtain all goods, services, supplies, materials, fixtures, furnishings, equipment (including computer hardware and software, including but not limited to customer registration systems/software and other software that we designate) and other products used only from our designated or approved suppliers…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
All fees are payable to Franchisor or the National Advertising Fund by authorization for direct payment, as directed in the authorization for direct payment via ACH form (“ACH Authorization”) attached hereto as Exhibit 5, or such other method as Franchisor shall designate, from Franchisee’s designated bank account on…
Must the franchisee participate in a gift card program?
YesItem 8
You must participate in all gift certificates, loyalty programs, and gift card administration programs, as we may designate from time to time.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You must maintain a designated full-time on-premises manager of the Franchised Business who we approve, devotes his/her full-time and energy to the operation of the Franchised Business, and successfully complete our Training Program to our satisfaction.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee must obtain and maintain computer equipment and software, including administrative software that meets Franchisor’s specifications and is compatible with and acceptable by Franchisor’s central accounting system.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
Franchisor may, in its sole discretion, require Franchisee to use hardware and software, including a customer registration system/software and/or an administrative software, which accommodates an online system that gives Franchisor access to Franchisee’s records via the Internet.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
You must fully participate in all guest loyalty, consumer relations management programs (CRM), or frequent customer programs now or in the future adopted or approved by us.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Franchisor shall have the right to charge Franchisee the then current supplemental training fee for such training, which as of the date of this Franchise Agreement is $500 per attendee.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
You must attend the national convention.
The filing answers no to 5 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Franchise agreement
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must employees wear uniforms specified by the franchisor?Item 8
The vendor opportunity at Oliver's Nannies Oliver's Nannies is a youth-services franchise with 2 total units, 1 franchised and 1 company-owned, one in New York and one in Idaho. It is early in its system build-out, and the 2024 FDD makes a financial performance representation.
Who controls software purchasing The FDD mandates MatrixCare, putting that decision at headquarters.
Tech named in the FDD, and what is actually required MatrixCare is the only system named in the filing, and franchisees are required to use it.
Procurement, renewals, and timing Item 8 runs on an approved-supplier list: franchisees must buy all goods and services from designated or approved suppliers, though they may request approval of alternatives. Item 17 of the FDD sets Oliver's Nannies' renewal terms; see the filing below for the full conditions.
How to read the Oliver's Nannies FDD The FDD was filed with state franchise regulators in 2024. The embedded PDF viewer below carries the full text of Items 2, 8, 11, 17 and 19.
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Questions vendors ask
Oliver's Nannies, answered from the filing
Read the filing itself
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FDD alert
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Operator footprint
Who runs the locations
2 operators run 2 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| NY | 1 |
|---|---|
| ID | 1 |
Related Youth services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.