LanyonCvent
Mandatoryre will allow you to upload contracts and RFPs when, for example, a company wants to negotiate its corporate rates. In order to respond to those RFPs the Brand Hotels must use the Lanyon software. Ben
From the filings
HQ-led decisions
NH Hotels USA Franchise
LodgingNH Hotels USA Franchise requires its own GEM reservation system for group stays and events and is the sole designated supplier for POS/PMS software, antivirus protection, and CRS distribution. The 2025 FDD covers one company-owned property and no franchised units yet, on a 15-year initial term under parent Minor Hotels Europe & Americas.
For software vendors selling into US franchise brands.
Live signals
Total units
1
0 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2025
Royalty
5%
of gross sales
Ad fund
1.5%
national + local
Initial fee
—
per unit
Investment range
$35.23M–$191.02M
all-in, Item 7
Procurement
Standards based
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
6.5%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
AmadeusAmadeus
es impose this fee on behalf of third parties. However, the supplier will invoice you directly for this service. This fee is for marketing campaigns on the different GDSs (such as Amadeus, Sabre and T
SabreSabre
this fee on behalf of third parties. However, the supplier will invoice you directly for this service. This fee is for marketing campaigns on the different GDSs (such as Amadeus, Sabre and Travelport)
SynXisSabre Hospitality
agers – Transaction Fees. These fees are per confirmed reservation made through the GDS (currently, Amadeus, Sabre, Travelport) and through Channel Managers (currently, RateTiger, SynXis, Dhisco). A “
TripAdvisorTripAdvisor
a ReviewPro) platform designed to help businesses manage and monitor their guest satisfaction all in one dashboard. It aggregates all the online reviews (such as from Booking.com, TripAdvisor, Google)
Franchisor behaviours
What the franchisor requires
14 requirements the franchisor states in this filing, each in its own words; 6 explicit no's; 14 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesFranchise agreement
Franchisor reserves the right to access Franchisee’s Computer System independently to obtain sales information, occupancy information, and other data and information relating to the Hotel.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee must prepare and deliver to Franchisor the operating statements, financial statements and other reports relating to the Hotel that Franchisor periodically requires, prepared in the form, by the methods, and within the timeframes that Franchisor periodically specifies in the Brand Standards.
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisor reserves the right, as Franchisor deems best, to vary the System and Brand Standards for any Brand Hotel based upon the
Does the franchisor charge a fee to evaluate a proposed supplier?
YesFranchise agreement
Franchisor may charge Franchisee for Franchisor’s costs to review Franchisee’s request and to evaluate the product, service and/or source.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
Franchisor may approve or disapprove any proposed supplier, may approve a supplier conditionally and may revoke any approval.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Without limiting the foregoing, Franchisee shall at its cost maintain compliance with the then current PCI DSS.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor may at any time, and without prior notice to Franchisee, undertake an on-site visit to review whether Franchisee’s and the Hotel’s operation, maintenance, management and marketing is in accordance with the provisions of this Agreement, any applicable PIP and Franchisor’s System and Brand Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may from time to time revise the contents of the Manuals, and Franchisee agrees to comply promptly with each new or changed Brand Standard.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Franchisee must prepare and submit to Franchisor for its approval a written pre-opening marketing program that satisfies Franchisor’s requirements and contemplates spending at least an amount equal to One Hundred Sixty Thousand Dollars ($160,000) during the three- month period covering the first two months before the…
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Such programs and policies may include the mandatory participation in the NH Loyalty Program and any successor or replacement program, a guest satisfaction program, a quality assurance program, web internet and other programs designated by Franchisor.
Operations
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
Franchisee shall not buy any FF&E, OS&E, or other equipment or services from a supplier not approved by Franchisor.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Franchisor may direct that all such monthly payments be made to a bank account designated by Franchisor by wire transfer, by automated clearinghouse (ACH) transfer, or by other means which Franchisor may specify from time to time, in accordance with procedures set forth in the Manuals.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee shall purchase or license, install, utilize and maintain at the Hotel, at its sole cost, all Software, hardware and equipment necessary to operate and maintain the Computer System and/or data processing systems (including successor systems and improvements to existing systems) specified or required from…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
Franchisor reserves the right to access Franchisee’s Computer System independently to obtain sales information, occupancy information, and other data and information relating to the Hotel.
The filing answers no to 6 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Franchise agreement
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
- Does the franchisor require minimum staffing levels or specific roles?
- Is attendance at an annual convention or conference mandatory for the franchisee?Franchise agreement
The vendor opportunity at NH Hotels USA Franchise NH Hotels USA Franchise counts one company-owned property in the lodging segment -- owned or managed by an affiliate, since the franchisor has never operated or managed a Brand Hotel itself -- with no franchised units open yet under the 2025 FDD. The system sits inside parent Minor Hotels Europe & Americas alongside the Tivoli brand, on a 15-year initial term, and makes no Item 19 financial performance representation.
Who controls software purchasing The franchisor designates the Reservation System and the Computer System every property must run, and it or its affiliates are currently the sole designated supplier for a defined list of IT products. Rufino Perez Fernandez, Chief Operating Officer, and Gonzalo Aguilar, CEO for Europe and the Americas, sit over those operating standards; Laia Lahoz Malpartida, Chief Assets and Development Officer, oversees the development side.
Tech named in the FDD, and what is actually required Brand Standards require the franchisor's own GEM reservation system for group stays and events at the Hotel, and the franchisor or its affiliates are currently the only designated suppliers for computer antivirus software and cybersecurity protection, Microsoft and Windows licenses, external learning site support, POS and PMS software, technical hardware support for the POS System, centralized support for POS operation issues, support of the TMS System Interface, and CRS (Centralized Reservation Service) distribution. Franchisees must also use the Reservation System the franchisor designates, buy the equipment needed to take part in it, and take part in the franchisor's mandatory reservation service, rate and room inventory management, loyalty and operating programs, including mandatory participation in the NH DISCOVERY Loyalty Program. No computer software, hardware or telecommunications equipment may be installed without the franchisor's prior written approval.
Procurement, renewals, and timing Item 8 states that other than those IT products the franchisor has no designated suppliers a franchisee is required to use; franchisees may propose a supplier by submitting the information and samples the franchisor requests, and may not buy FF&E or other equipment or services from a supplier it has not approved. Purchases made through the franchisor, its affiliates and approved suppliers or under Brand Standards are estimated at about 25% of the total cost of all purchases and leases excluding land to establish a hotel, and about 25% of the total annual cost of purchases and leases to operate one. Franchise Agreements carry a 15-year initial term, and a franchisee in compliance with at least 10 years of remaining possession rights can renew for a further 10-year term.
How to read the NH Hotels USA Franchise FDD The embedded PDF viewer below is NH Hotels USA Franchise's 2025 Franchise Disclosure Document. Talk to FranCloud for a ranked target list of lodging franchise systems, including early-stage entrants like this one, where the technology mandates are already mapped out.
Questions vendors ask
NH Hotels USA Franchise, answered from the filing
Purchasing for the Reservation System, Computer System, and the sole-sourced IT products runs through the franchisor. Rufino Perez Fernandez, Chief Operating Officer, and Gonzalo Aguilar, CEO for Europe and the Americas, sit over those standards under parent Minor Hotels.
Brand Standards require the franchisor's own GEM reservation system for group stays and events, and the franchisor or its affiliates are the sole designated supplier for POS and PMS software, antivirus and cybersecurity protection, Microsoft and Windows licenses, external learning site support, TMS system interface support, and CRS distribution.
One company-owned unit, owned or managed by an affiliate, in the lodging segment; no franchised units are open yet under the 2025 FDD, inside parent Minor Hotels Europe & Americas alongside the Tivoli brand.
Outside that list the franchisor has no designated suppliers a franchisee must use, but it or its affiliates are the sole designated supplier for POS/PMS software, antivirus protection, Microsoft and Windows licenses, and CRS distribution. Franchisees may propose other suppliers, and may not buy FF&E or services from one the franchisor has not approved.
Franchise Agreements run a 15-year initial term; a compliant franchisee with at least 10 years of remaining possession rights can renew for a further 10-year term. With the franchise program this early, the more relevant timing is the system's first franchised openings.
The embedded PDF viewer below holds NH Hotels USA Franchise's 2025 Franchise Disclosure Document in full. Read Items 8 and 11 for the sole-sourced IT products and reservation-system mandate referenced above.
Source
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Operator footprint
No franchisee network yet. NH Hotels USA Franchise’s latest FDD reports no franchised locations.
Ownership
The portfolio behind NH Hotels USA Franchise
strategic_multibrand of Minor Hotels.
Sibling brands
Related Lodging brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.