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Item 11

You must license and use QuickBooks Online.

Item 11

We will have independent unlimited access to the data collected by your POS system and security system and there are no contractual limits imposed on our access.

Franchise agreement

No later than the 15th day of each month, you must prepare and send us a monthly balance sheet and profit and loss statement for your Business in the format we prescribe.

Item 8

We are the exclusive supplier for any software, Intranet, Extranet, email accounts, website services, mobile Apps or other technology or services that we provide in exchange for the technology fee

Item 11

We may change the components of the Technology Systems from time

Item 8

During that year, we generated $41,394 in revenue as a result of franchisee purchases or leases of goods or services from designated or approved suppliers (including from us), which represents 7.9% of our total revenue for the year.

Item 8

We estimate between 70% and 80% of the total purchases and leases to establish and operate your Store will consist of source-restricted goods or services, as further described below.

Item 8

You must reimburse us for all costs we incur to evaluate products and suppliers you propose.

Item 8

If you wish to purchase or lease a source-restricted item from a non-approved supplier, you must send us a written request for approval and submit all additional information we request.

Item 17

22.1 Manual and branded materials; assign telephone numbers, listings and on termination/ domain names; assign customer information and accounts; cancel non-renewal fictitious names; comply with data retention policies; and pay amounts due (also see “r”, below).

Item 11

You must also comply with the standards established by PCI-DSS to protect the security of credit card information.

Franchise agreement

For quality control purposes we may: (a) periodically inspect your Store in accordance with §6.5 and §17.1; and/or (b) engage the services of a “mystery shopper” or quality assurance firm to inspect your Store.

Item 11

We can modify the Manual at any time, but the modifications will not alter your status or fundamental rights under the Franchise Disclosure Document (2024) Page 18 Franchise Agreement.

Item 11

You must identify and obtain our approval of the site for your Store within 60 days after signing the Franchise Agreement.

Item 11

Under current policy, you may not: (a) develop, host, or otherwise maintain a website or other digital presence relating to your Store (including any website bearing our Marks); (b) utilize the Internet to conduct digital or online advertising; or (c) engage in ecommerce.

Item 11

You must spend at least $20,000 on your grand opening marketing activities during the 60-day period that begins 30 days prior to your opening date.

Item 11

Commencing with the expiration of your grand opening period (i.e., 30 days after opening), you must spend at least 2% of your monthly Gross Sales on approved local marketing.

Franchise agreement

You must fully participate and implement all required customer loyalty, rewards and other affinity programs designed to increase customer loyalty, generate new customers or improve overall demand for our network of Stores.

Item 11

If your Store is located within a region subject to an advertising cooperative you must: (a) participate in the cooperative according to its rules and procedures and abide by its decisions; and (b) pay a cooperative advertising fee.

Item 8

Inventory All inventory must meet our standards and specifications and be purchased only from suppliers we designate or approve.

Item 8

All furniture, fixtures and décor must meet our standards and specifications and be purchased from suppliers we designate or approve.

Item 8

You must use a merchant service provider we designate or approve to process credit card transactions.

Franchise agreement

No later than 15 days after the Effective Date, you must send us a completed and executed ACH Agreement authorizing us to electronically debit your designated Account for all amounts owed to us and our affiliates on the applicable due date, excluding any amounts due within 15 days after the Effective Date.

Franchise agreement

You must participate in any gift card program we establish and honor all gift cards, including gift cards purchased from us or another franchisee.

Item 15

At all times during normal business hours, a fully-trained certified business manager (a “Store Manager”) must be present at the Store to provide onsite management and supervision.

Item 11

You must also purchase and use our designated point-of-sale system, VEND (which was acquired by, and is in the process of being rebranded as, Lightspeed), including the associated computers, computerized cash registers, cash drawers, point-of-sale terminals, touch screens, bar-code scanners, receipt printers, credit…

Item 11

We will have independent unlimited access to the data collected by your POS system and security system and there are no contractual limits imposed on our access.

Item 11

We may charge you a training fee of up to $300 per person per day for each person who attends: (a) Management Training after your Store opens; (b) repeat training after failing a prior attempt; (c) remedial training; or (d) additional training requested by you.

Franchise agreement

Attendance is mandatory unless: (a) we designate attendance as optional; or (b) we waive your obligation to attend based on showing of good cause.