d procedures in our Brand Standards Manual, which may require you to provide catering and delivery services and/or utilize third-party delivery services (e.g., Uber Eats, Grubhub, ezCater, etc.). We m
From the filings
Miller's Restaurant Group
Quick service restaurantMiller's Restaurant Group operates 2 company-owned quick-service units in Rhode Island, with purchasing controlled entirely at headquarters. The 2023 FDD names ezCater, Grubhub, Naranga and Uber Eats, but none of the four is required. With zero franchised locations, this is a small, corporate-controlled account.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
6.5%of gross sales (FY2023)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
licies and procedures in our Brand Standards Manual, which may require you to provide catering and delivery services and/or utilize third-party delivery services (e.g., Uber Eats, Grubhub, ezCater, et
in the operation of your Miller’s month Famous Sandwiches Business such as email address, location website and our franchise communication, training and helpdesk portal (currently Naranga). We reserve
off-site policies and procedures in our Brand Standards Manual, which may require you to provide catering and delivery services and/or utilize third-party delivery services (e.g., Uber Eats, Grubhub,
Franchisor behaviours
What the franchisor requires
30 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 2 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 8
You must use our approved suppliers of gift, loyalty, and credit card processing services, mobile app services, food audit services, back office financial management and operations software, music network services and any other business technology solutions we require, and an approved accounting service to ensure…
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We (or our designee) have the right to independently access the electronic information and data relating to your Miller’s Famous Sandwiches Franchise and to collect and use your electronic information and data in any manner, including to promote the System and the sale of Franchises.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You will deliver monthly Financial Statements to us within 20 days of the end of each calendar month, which must be certified by you as complete and accurate.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We and our affiliates reserve the right to become approved suppliers of any proprietary food products and non-proprietary products.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We reserve the right to: (i) change or add approved suppliers of these
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
During our last fiscal year, ended January 31, 2023, neither we nor our affiliates derived revenue from the sale or lease of products or services to franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may receive rebates from some suppliers based on your purchase of services and products and we have no obligation to pass them on to our franchisees or use them in any particular manner.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
95Item 8
We estimate that approximately 95% of purchases required to open your Miller’s Famous Sandwiches Business and 95% of purchases required to operate your Miller’s Famous Sandwiches Business will be from us or from other approved suppliers or under our specifications.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We reserve the right to charge a fee to evaluate the proposed product, service, or supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use or sell a product or service that we have not yet evaluated, or if you want to purchase or lease a product or service from a supplier or provider that we have not yet approved (for services and products that require supplier approval), you must notify us and submit to us the information…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 11
The approved phone system may allow us to control voicemail and greetings, and we will maintain ownership of your phone number at all times.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You agree to comply with the then-current Payment Card Industry Data Security Standards as those standards may be revised and modified by the PCI Security Standards Council, LLC (see www.pcisecuritystandards.org), or any successor organization or standards that we may reasonably specify.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We have the right, at any time, to have an independent audit made of your books and financial records.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We can modify the Brand Standards Manual at any time, but such modifications {WS098690v1 } A-13 will not alter your rights under this Franchise Agreement.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
We must approve of the site for the Miller’s Famous Sandwiches Restaurant before you enter into a lease or a purchase contract.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
At this time, we do not allow our franchisees to maintain their own websites (other than the localized webpage that we provide) or market their Miller’s Famous Sandwiches Restaurant on the internet (other than through approved social media outlets).
Is a minimum grand opening advertising spend required?
YesItem 7
You must pay us $10,000 for the Grand Opening Marketing Package.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
you must spend an average of 1.5% of your Gross Sales on local advertising each month (“Local Advertising Requirement”).
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
Miller’s Famous Sandwiches has implemented a customer loyalty program which is mandatory for, and uniformly imposed on, franchisees (“Loyalty/Rewards Program”).
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If we elect to form cooperatives, or if cooperatives already exist near your territory, you must participate in compliance with the provisions of the Brand Standards Manual, which we may modify in our discretion.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase certain products such as plates, cups, boxes, and containers bearing the trademarks from certain suppliers approved by us who are authorized to manufacture these products bearing our trademarks.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase employee uniforms, digital displays, stereo systems, and security camera systems from designated suppliers that we specify in the Brand Standards Manual.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
You must use our approved suppliers of gift, loyalty, and credit card processing services, mobile app services, food audit services, back office financial management and operations software, music network services and any other business technology solutions we require, and an approved accounting service to ensure…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You must complete and send us an ACH Authorization Form allowing us to electronically debit a banking account that you designate (“Account”) for: (i) all fees payable to us pursuant to this Franchise Agreement (other than the Initial Franchise Fee); and (ii) any amounts that you owe to us or any of our affiliates for…
Must the franchisee participate in a gift card program?
YesItem 11
We currently have a gift card program which is mandatory for, and uniformly imposed on, franchisees.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
You must purchase employee uniforms, digital displays, stereo systems, and security camera systems from designated suppliers that we specify in the Brand Standards Manual.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must use the computer hardware and software including the point-of-sale system that we periodically designate to operate your Miller’s Famous Sandwiches Franchise.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We (or our designee) have the right to independently access the electronic information and data relating to your Miller’s Famous Sandwiches Franchise and to collect and use your electronic information and data in any manner, including to promote the System and the sale of Franchises.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
We may charge you for training additional persons, newly hired personnel, refresher training courses, advanced training courses, and additional or special assistance or training you need or request.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
You and such other persons employed or contracted by you as we may require, will attend the annual conventions, franchisee meetings, seminars and other gatherings or group sessions (collectively, “Conventions”) we hold.
The filing answers no to 2 questions
- Is there a franchisee advisory council, association or committee?Item 11
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisee/operator personally, or a small franchisor still owner-run. Wears every hat.
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
- 97.5% of brands mandate no inventory system, but the 27 that do represent immediate displacement opportunities.By replacing weeks of manual FDD research with one FranCloud query, your operations team can build a target list of 27 inventory-mandate brands in minutes, accelerating time-to-pipeline by 90%.
The vendor opportunity at Miller's Restaurant Group
Miller's Restaurant Group is a 2-unit quick-service brand headquartered in Rhode Island, fully company-owned. The 2023 FDD makes a financial performance representation and carries a 5% royalty over a 10-year initial term — a small but centrally controlled account.
Who controls software purchasing
Item 2 names CEO and President Gwendolyn Graham and COO and Vice President Roger Graham. With both units company-owned, this two-person leadership team is the buying center for any vendor pitch.
Tech named in the FDD, and what is actually required
None of the systems the FDD names carries a mandate. ezCater, Grubhub and Uber Eats appear in Item 12, and Naranga in Item 6, all without being required — named mentions rather than contractual obligations.
Procurement, renewals, and timing
Item 8 designates suppliers only: proprietary food products and sales and marketing material must come from the franchisor or its affiliates, with room for franchisees to propose alternatives for approval. Item 17 follows the 10-year initial term with two successor terms of 5 years each — recurring windows for new vendor relationships.
How to read the Miller's Restaurant Group FDD
The 2023 FDD was filed with state franchise regulators. Use the embedded PDF viewer below to review Items 2, 6, 8, 12, 17 and 19 directly. Talk to FranCloud for a ranked list of similar targets.
Questions vendors ask
Miller's Restaurant Group, answered from the filing
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Miller's Restaurant Group files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
5 operators run 5 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| RI | 2 |
|---|---|
| CT | 1 |
| NJ | 1 |
| WI | 1 |
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.