and it currently costs approximately $500 to $5,850 depending on whether you purchase used or new equipment. You must obtain the POS System from our designated supplier, currently Harbor Touch. You wi
From the filings
Menchie's Group
Quick service restaurantMenchie's Group requires every store to obtain its approved point-of-sale system from its designated supplier, currently Harbor Touch. CEO Amit Kleinberger and COO Tom Regev lead a 296-store franchised system, down from 302 franchised stores at the start of 2023.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
2%+of gross sales (FY2024)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
swick GA 31525 (912) 275‐8793 Greg Brooks 1355 Riverstone Parkway Canton GA 30114 (770) 704‐7510 Jinesh Patel 2463 Hamilton Mill Pkwy Dacula GA 30019 678.714.2981 Joseph Mays 2200 Peachtree Industrial
Franchisor behaviours
What the franchisor requires
29 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 1 question the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
keep for your Store must include detailed daily sales, cost of sales, and other relevant records or information maintained in an electronic media format and methodology we approve.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We may independently access the POS System and retrieve, analyze, download and use all software, data and files stored or used on the POS System.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Within the time period we prescribe, on a weekly, monthly and annual basis, you must submit to us the required reports in the form and content as we periodically prescribe.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Because we supply the trademarked merchandise to our franchisees, some of our officers own an interest in one of our suppliers (the Franchisor).
Is there a franchisee advisory council, association or committee?
YesItem 11
We have established a franchise advisory council composed of franchisees.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to designate a required source of supply for certain products and supplies, and we or an affiliate may be a required source.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
2638543Item 8
During our last fiscal year ending December 31, 2023, we derived revenue from your purchases from us in the amount of $2,638,543, which amount represents 15% of our total revenue of $17,515,685.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates reserve the right to receive rebates or other consideration from suppliers in connection with your purchase of trademarked merchandise, goods, products and services as described in this Item 8, as well as in connection with any future purchases of any goods, products or services.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
70Item 8
You can expect that items purchased or leased in accordance with our specifications will represent approximately 90% of total purchases you will need to begin operations of the business and 70% of the ongoing costs to operate the business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
As a condition of approval, you and/or any supplier must reimburse us for all costs and expenses incurred by us associated 12 27363428v31 with any testing and evaluation, including travel and lodging expenses incurred where we deem it necessary to visit a supplier’s facilities.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
You may propose alternative products, services, supplies, equipment and materials for the operation of your Store, as well as alternative manufacturers, suppliers or distributors.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
If we request, you will assign your telephone numbers, any telephone references, and any advertising to us or any of our designees, including any other MENCHIE’S Store pursuant to the Telephone Assignment Agreement in Schedule D.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 1
You also must comply with all PCI Data Security Standards.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
G. Evaluations. We or our authorized representative have the right to enter your Store at all reasonable times during the business day for the purpose of making periodic evaluations and to ascertain if the provisions of this Agreement are being observed by you, to inspect and evaluate your building, land and 10…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may from time to time revise the contents of the Operations Manual and you expressly agree to comply with each new or changed requirement at your sole cost and expense.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You may not proceed to develop a Store on the site unless we have provided you with our acceptance of the site.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
You must spend at least $3,500 on a grand opening campaign which will include promotional elements, merchandise/giveaways, entertainment, decorations, yogurt and labor within the first 14 days your Store is operating (the “Grand Opening Marketing Campaign”).
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
In addition to the Marketing Fee, you also must spend at least $10,000 per year on local marketing and promotion.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
We require you, as permitted by applicable law, to participate in a gift card or other customer loyalty program in accordance with the provisions set forth in the Manual and/or otherwise disclosed to you.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase certain equipment, products, merchandise and supplies only from us or our required suppliers as noted in this Item 8.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase certain equipment, products, merchandise and supplies only from us or our required suppliers as noted in this Item 8.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
The POS System also will include any credit card processing system we designate.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
All of the payments of fees set forth herein together with the other amounts due to us our affiliates will be made via electronic funds transfer ("EFT") or such other manner which we may designate from time to time.
Must the franchisee participate in a gift card program?
YesFranchise agreement
We require you, as permitted by applicable law, to participate in a gift card or other customer loyalty program in accordance with the provisions set forth in the Manual and/or otherwise disclosed to you.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
Additionally, you must purchase your uniforms, and certain merchandise, supplies, equipment and other materials, including cabinets and gift bags from us.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
must obtain and use in your Store an approved Point-Of-Sale cash register computer system (“POS System”).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We may independently access the POS System and retrieve, analyze, download and use all software, data and files stored or used on the POS System.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
If you request additional training or if we determine that it is necessary to provide you with more training, we may require you to pay to us for each additional training day at our then-current daily training fee.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
You must attend, at your expense, any annual franchise conventions we may hold or sponsor and all meetings relating to new products or product preparation procedures, new operational procedures or programs, training, store management, sales or sales promotion, or similar topics.
The filing answers no to 4 questions
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Menchie's Menchie's Group runs 297 US stores out of California, 296 of them franchised, in the frozen-yogurt quick-service segment. Franchised stores ended 2023 at 296, down from 302 at the start of the year, and the mapped operator footprint of 148 operators, none of them multi-unit, spreads thinly across states led by Arizona and Florida.
Who controls software purchasing Menchie's franchise agreement centrally mandates the point-of-sale stack. Franchisees must obtain their approved POS cash register system from Menchie's designated supplier, currently Harbor Touch, and must acquire the hardware, software, peripherals and installation, maintenance and support for that system at their own cost. CEO Amit Kleinberger and COO Tom Regev lead the brand.
Tech named in the FDD, and what is actually required Harbor Touch is the designated POS supplier per the filing, and every sale must be recorded on the POS System. Menchie's may independently access the POS System and retrieve, analyse and download the data on it, and franchisees must keep a dedicated phone line and modem so it can. Stores must connect to the internet by a method Menchie's approves, currently DSL or cable modem.
Procurement, renewals, and timing For the cohort of 275 stores open the entire measurement period and not in non-traditional locations, Item 19 reports Average Gross Sales of $499,301 and Median Gross Sales of $460,973. The initial term runs 10 years. Item 8 requires all trademarked retail items, apparel, accessories, toys, bags and mugs, plus uniforms and certain merchandise and equipment, from Menchie's directly; franchisees may propose alternate suppliers for other items. On renewal, franchisees give written notice 6 to 12 months before term end, comply with modernization requirements, and pay a renewal fee.
How to read the Menchie's FDD The 2024 Franchise Disclosure Document below spells out the exact Harbor Touch POS mandate language. Talk to FranCloud for a ranked list of quick-service franchise systems worth pitching next.
Questions vendors ask
Menchie's Group, answered from the filing
Read the filing itself
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FDD alert
Tell me when this brand refiles.
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Operator footprint
Who runs the locations
148 operators run 148 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| AZ | 2 |
|---|---|
| FL | 2 |
| NC | 1 |
| CO | 1 |
| MI | 1 |
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.