HQ-led decisions

Lemon Love

Franchise

Software purchasing at Lemon Love is controlled at the headquarters level by a small leadership team, including Operations Director Roberta Cunningham. The brand currently mandates QuickBooks by Intuit Inc. and Square Register by Block, Inc., leaving adjacent systems open for vendor evaluation. With a single company-owned unit generating an AUV of $639,504, the immediate addressable market is narrow, but the franchise agreement allows for expansion through future franchised locations.

Mandated & recommended tech

The systems vendors compete with

2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing — the incumbents a challenger must displace or integrate with.

QuickBooksIntuit Inc.
Mandatory
AccountingItem 11

accounting platform, such as QuickBooks

Square RegisterBlock, Inc.
Mandatory
POSItem 11

Square Register –POS- will be purchased through us directly

Live signals

Total units
1
0 franchised
Unit growth YoY
vs prior filing
AUV
$640K
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
1%
national + local
Initial fee
$30K
per unit
Investment range
$57K–$128K
all-in, Item 7
Procurement
Approved supplier
from the filing

The vendor opportunity at Lemon Love

Lemon Love is a retail food concept operating a single company-owned unit, with its headquarters in New York. The brand reported an Average Unit Volume (AUV) of $639,504 in its 2025 Franchise Disclosure Document. For software vendors, the immediate addressable market is limited to this one location. However, the franchise agreement contemplates growth through franchising, with terms allowing for up to two additional 5-year renewal periods. This creates a potential future pipeline, though no franchised units are currently operating. The royalty rate is set at 6.0% of gross sales.

Who controls software purchasing

The leadership team at Lemon Love is compact. The 2025 FDD identifies two key individuals in Item 1: James A. Dippolito, listed as a Member, and Roberta Cunningham, the Operations Director. For a vendor selling operational, financial, or point-of-sale software, Roberta Cunningham is the most relevant point of contact. As Operations Director, she likely owns the evaluation and procurement of tools that affect daily workflows. There is no CIO, CTO, or dedicated IT buyer named in the disclosure, which is consistent with a single-unit operator. Decision-making is centralized at HQ by necessity.

Mandated and current tech stack

Lemon Love’s technology stack is explicitly defined in two areas. The 2025 FDD mandates QuickBooks by Intuit Inc. for accounting and Square Register by Block, Inc. for point-of-sale. These are the only named systems. No other software—such as inventory management, scheduling, loyalty, or HR platforms—is listed as required or recommended. This leaves a clear opening for vendors whose products integrate with Square and QuickBooks. The absence of a mandated online ordering or delivery management system is also notable for a retail food concept.

Procurement, renewals, and timing

The FDD does not contain a specific extract from Item 8 regarding procurement restrictions. This means there is no publicly filed designated supplier list or approved vendor program that would force the franchise to buy from a specific source. In practice, this suggests an open procurement model, though vendors should verify this directly with the operations team. On the renewal side, Item 17 outlines that a franchisee may obtain a successor agreement for up to two additional 5-year terms, provided they meet conditions including compliance, renovation to current standards, and signing a general release. With no franchised units currently in operation, the renewal cycle is not yet a driver of software switching. Instead, any software evaluation will be triggered by the HQ team’s own initiative to improve operations at the existing location or to build infrastructure ahead of franchising.

How to read the Lemon Love FDD

The 2025 Lemon Love Franchise Disclosure Document is the primary source for the data points above. It is a legal filing made with state franchise regulators and contains granular detail on the franchisor’s history, fees, obligations, and financial performance. For a software vendor, the most valuable sections are Item 1 (the franchisor and its executives), Item 11 (the franchisor’s obligations, where tech mandates are often listed), and Item 17 (renewal and termination terms). The full document is embedded below for your own due diligence. When you are ready to prioritize accounts with a higher unit count or more complex tech gaps, FranCloud can provide a ranked target list of franchise systems that match your ideal customer profile.

Questions vendors ask

Lemon Love, answered from the filing

The buying center is lean. The 2025 FDD lists James A. Dippolito (Member) and Roberta Cunningham (Ops Dir) as the key executives. For operational or financial software, Cunningham is the most likely day-to-day evaluator.
The 2025 FDD mandates QuickBooks by Intuit Inc. for accounting and Square Register by Block, Inc. for point-of-sale. No other operational or back-office systems are named as required or recommended.
The system consists of exactly 1 unit, which is company-owned. No franchised outlets were reported in the 2025 FDD, making this a very early-stage retail food concept.
The 2025 FDD does not include a specific Item 8 procurement extract. Without a designated or approved supplier list on file, the model appears open, but vendors should confirm any constraints during discovery.
The initial franchise term is 5 years, with two additional 5-year renewal options. With only one company-owned unit and no franchised locations yet, software evaluation windows are likely driven by HQ operational needs rather than a franchisee renewal cycle.
The 2025 Lemon Love Franchise Disclosure Document was filed with state franchise regulators. You can review the full document in the embedded PDF viewer below to verify the tech mandates and executive contacts directly.
Source

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