DoorDashDoorDash
ry policies and procedures in the Brand Standards Manual, which may require you to provide delivery services and/or utilize third-party delivery services (e.g. Uber Eats, Grubhub, DoorDash, etc.) or m
From the filings
+9.091% units YoYHQ-led decisions
Krystal
Quick service restaurantKrystal's franchise agreement puts software purchasing under HQ control: franchisees must buy the computer hardware, software, and point-of-sale system Krystal designates, from vendors it approves. NCR by NCR Voyix is in use under Item 7, and the FDD also names DoorDash, Grubhub, and Uber Eats. The system spans 280 restaurants, 156 of them franchised.
For software vendors selling into US franchise brands.
Live signals
Total units
280
156 franchised
Unit growth YoY
+9.091%
vs prior filing
AUV
$988K
Item 19, 2024
Royalty
5%
of gross sales
Ad fund
3.5%
national + local
Initial fee
$35K
per unit
Investment range
$1.38M–$2.16M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8.5%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
GrubhubGrubhub
ur delivery policies and procedures in the Brand Standards Manual, which may require you to provide delivery services and/or utilize third-party delivery services (e.g. Uber Eats, Grubhub, DoorDash, e
NCRNCR Voyix
on, you must purchase the manager workstation from us, estimated to cost $1,000 to $1,400. We anticipate that you will also pay $1,300 per month to third party providers including NCR and Netsurion fo
Uber EatsUber
to follow our delivery policies and procedures in the Brand Standards Manual, which may require you to provide delivery services and/or utilize third-party delivery services (e.g. Uber Eats, Grubhub,
Franchisor behaviours
What the franchisor requires
21 requirements the franchisor states in this filing, each in its own words; 6 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Krystal has independent access to the information generated and stored in the franchisee’s POS system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You will deliver monthly Financial Statements to us within 20 days of the end of each calendar month, which must be certified by you as complete and accurate.
How the franchisor buys
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates may receive rebates from some suppliers based on your purchase of products and services.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We reserve the right to charge a fee to evaluate the proposed product, service or supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to use or sell a Non-Proprietary product or service that we have not yet evaluated, or purchase or lease a Non- Proprietary product or service from a supplier or provider that we have not yet approved (for products and services that require supplier approval), you must notify us and submit to us the…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
you hereby authorize the Agencies to transfer such telephone numbers, domain names and listings to us and you authorize us, and appoint us and any officer we designate as your attorney-in-fact to direct the Agencies to transfer the telephone numbers, domain names and listings to us if you fail or refuse to do so
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You agree to comply with the then-current Payment Card Industry Data Security Standards as those standards may be revised and modified by the PCI Security Standards Council, LLC (see www.pcisecuritystandards.org), or any successor organization or standards that we may reasonably specify.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
As of the Effective Date, we currently require two (2) food safety audits per year, as we collect the fees payable for these audit services.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We will notify you of new or modified standards, specifications and guidelines through amendments or supplements to the Brand Standards Manual or through other written communication (including electronic communication such as email or through a system-wide intranet).
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
You may only operate the Krystal Business at the location specified in Attachment B-1.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
At this time, we do not allow our franchisees to maintain their own websites (other than the localized webpage that we provide) or market their Krystal Business on the Internet (other than through approved social media outlets).
Is a minimum grand opening advertising spend required?
YesItem 11
You must spend at least $7,500 on advertising the grand opening of the Restaurant during the first six months of operation if the population within five-miles of the anticipated location for your Restaurant is less than 40,000.
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
You may use, offer or sell only such Non-Proprietary Products that we have authorized, and that are purchased or obtained from us or a producer, manufacturer, distributor, supplier or service provider designated or approved by us in accordance with this Section 12.4.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You may only use, offer or sell Non-Proprietary Products that we have authorized and that you purchase or obtain from us or a producer, manufacturer, distributor, supplier or service provider designated or approved by us.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
You agree not to use any Credit Card Vendor for which we have not given you our prior written approval or as to which we have revoked our earlier approval.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You must complete and send us an ACH Authorization Form allowing us to electronically debit a banking account that you designate (“Account”) for: (i) all fees payable to us pursuant to this Franchise Agreement (other than the Initial Franchise Fee); and (ii) any amounts that you owe to us or any of our affiliates for…
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Employees. You must determine appropriate staffing levels for your Krystal Business to ensure full compliance with this Franchise Agreement and our System standards, which may include certain minimum staffing levels to meet satisfactory customer service standards.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
You will, at your expense, purchase and maintain any point-of-sale system, cash register, computer hardware, software and networking, communication equipment, communication services, Internet services (including the requirement to maintain a high-speed Internet connection), drive-through speed of service monitoring…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
Krystal has independent access to the information generated and stored in the franchisee’s POS system.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
You must pay us a fee equal to two times each Krystal staff member’s daily compensation per day for all additional training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
You, and such other persons employed or contracted by you as we may require, must attend the annual conferences, franchisee meetings, seminars and other gatherings or group sessions (collectively, “Conferences”) we hold.
The filing answers no to 6 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a customer loyalty or rewards program?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee participate in a gift card program?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Krystal
Krystal operates 280 quick-service restaurants, 156 of them franchised, with franchised outlets up 9.091% year over year. Item 19 of the FDD includes a financial performance representation: the Item 19 figure of $987,838 is the mean FY 2024 Gross Sales of 154 franchised locations.
Who controls software purchasing
Krystal's headquarters designates the computer hardware and software system franchisees must use, including the point-of-sale system, purchased from approved vendors, and requires a minimum-speed internet connection plus ongoing hardware and software upgrades as Krystal requires. CEO Josh Kern and Thomas Petska, Vice President of Franchise Sales, lead that office.
Tech named in the FDD, and what is actually required
NCR by NCR Voyix is in use under Item 7. Beyond the designated computer and POS system, which includes Windows 10 and Office 2016 or Office 365 under Item 11, the FDD names DoorDash, Grubhub, and Uber Eats in Item 12.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: franchisees must buy Krystal's proprietary food products and recipes only from Krystal or a licensed third party, and may propose alternate suppliers for approval on other items. The royalty runs 5% of sales on a 10-year initial term, with up to two additional 10-year successor terms available to franchisees in good standing who remodel to Krystal's then-current standards.
How to read the Krystal FDD
The embedded viewer below carries Krystal's 2025 Franchise Disclosure Document in full, including the Item 11 technology and Item 8 supplier-restriction language summarized above.
Talk to FranCloud for a ranked list of franchise systems like Krystal where the technology mandate and growth curve line up with your product.
Questions vendors ask
Krystal, answered from the filing
Krystal's corporate office designates the computer hardware, software, and point-of-sale system franchisees must buy from approved vendors. CEO Josh Kern leads that office, with Thomas Petska, Vice President of Franchise Sales, a relevant contact for new-unit rollouts.
Item 11 requires franchisees to buy an approved computer and POS system, plus back-office restaurant management software, from approved vendors. NCR by NCR Voyix is in use under Item 7. The FDD also names DoorDash, Grubhub, and Uber Eats in Item 12.
280 restaurants — 156 franchised, 124 company-owned — in the quick-service restaurant segment, with franchised outlets up 9.091% year over year.
Item 8 runs an approved-supplier list: franchisees must buy Krystal's proprietary food products and recipes only from Krystal or its licensed third parties, and may propose alternative suppliers for approval on other items.
The initial term runs 10 years, with up to two successor 10-year terms available to franchisees in good standing who remodel to Krystal's then-current standards. Franchised outlets grew 9.091% year over year.
The embedded PDF viewer below carries Krystal's 2025 Franchise Disclosure Document.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Krystal files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
21 operators run 21 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit21
Top states by locations
| GA | 7 |
|---|---|
| MS | 3 |
| FL | 2 |
| AL | 2 |
| LA | 1 |
Ownership
The portfolio behind Krystal
holding_vehicle of Krystal.
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.