IN HOME PERSONAL SERVICES DEVELOPMENT

The vendor opportunity at IN HOME PERSONAL SERVICES DEVELOPMENT

IN HOME PERSONAL SERVICES DEVELOPMENT operates 16 total units—12 franchised and 4 company-owned—with an average unit volume of $2,054,042. The system grew unit count by 71.4% year-over-year, signaling an active expansion phase. For software vendors, the immediate addressable market is 16 locations, but the growth trajectory suggests a widening footprint. The franchisor collects a 6.0% royalty and signs franchisees to 10-year initial terms, creating a stable, long-horizon customer base. The brand is independently owned, with no parent company on file, meaning decisions are made at the franchisor level without external corporate influence.

Who controls software purchasing

Purchasing authority rests with the two executives listed in Item 1 of the 2024 FDD: President Michael Collura and Chief Operations Officer Iris Santiago. Both are based at the Illinois headquarters. Vendors pitching software should direct outreach to these individuals, as no multi-unit operators or regional decision-makers are mapped in our corpus. The absence of a parent company further concentrates buying power at HQ. Any enterprise-level software sale will require approval from Collura or Santiago, making them the sole gatekeepers for technology procurement.

Mandated and current tech stack

The 2024 FDD mandates four specific systems: Clear Care, Data Axel, ProShop, and QuickBooks Pro by Intuit Inc. Clear Care likely serves as the core operational platform for in-home care management. Data Axel provides data and analytics capabilities. ProShop may handle additional operational workflows, and QuickBooks Pro covers accounting. Vendors offering complementary or replacement solutions must address integration with these mandated tools. No other mandated or recommended technology is disclosed in the FDD, leaving room for vendors to identify gaps in areas like CRM, HR, or marketing automation.

Procurement, renewals, and timing

Item 8 of the FDD contains no extract, so the procurement model—whether designated supplier, approved supplier, or open—is not disclosed. Vendors should clarify this directly with HQ. Renewal terms require franchisees to provide at least 60 days' prior written notice, remain in substantial compliance, sign the then-current franchise agreement, execute a general release of claims, meet training and qualification requirements, and pay a $15,000 renewal fee. The 10-year initial term means renewal cycles are infrequent, but the recent 71.4% unit growth suggests new franchisees are entering the system, creating onboarding-driven software opportunities. Vendors should time outreach around new unit openings and renewal windows.

How to read the IN HOME PERSONAL SERVICES DEVELOPMENT FDD

The 2024 FDD is embedded below for full review. Key sections for software vendors include Item 1 (executives), Item 11 (mandated systems), Item 8 (procurement, though no extract is available), and Item 17 (renewal conditions). The document is filed with state franchise regulators and provides the legal and operational framework governing the franchise system. Use it to validate the tech stack, identify decision-makers, and understand contractual obligations that may affect software adoption. For a ranked target list of franchise systems matched to your software category, connect with FranCloud.