FacebookMeta
l search listing distribution. Vendor will also conduct, for a monthly fee, on-going location marketing, including a findability program, reputation management, social postings on Facebook, digital ma
From the filings
HQ-led decisions
Image One Facility Solutions
Home servicesSoftware purchasing control at Image One Facility Solutions sits with HQ, specifically principal Tim Conn, as indicated by the mandate for their proprietary software. The franchise operates a small, concentrated footprint with 3 mapped locations, primarily in California and Illinois. This report breaks down the tech stack, procurement signals, and decision-making structure vendors need to know before pitching.
For software vendors selling into US franchise brands.
Live signals
Total units
—
system-wide
Unit growth YoY
—
vs prior filing
AUV
$108K
Item 19, 2024
Royalty
10%
of gross sales
Ad fund
2%
national + local
Initial fee
$40K
per unit
Investment range
$50K–$72K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
12%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Google AdsGoogle
endor will also conduct, for a monthly fee, on-going location marketing, including a findability program, reputation management, social postings on Facebook, digital marketing via Google AdWord and Fa
Google Business ProfileGoogle
le upon payment to us. Location Marketing Set Up You must pay $1,500 for a one-time set up of Location Marketing to our then current vendor. This set-up fee is for website set-up, Google Business Prof
Franchisor behaviours
What the franchisor requires
15 requirements the franchisor states in this filing, each in its own words; 9 explicit no's; 10 questions the text does not settle, which is not a no.
Accounting
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You will submit to us by the 20th day of each month during the Term, in the form we require, accurate Records reflecting the information we require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesFranchise agreement
We advise you that we and/or our affiliates periodically may make available to you goods, products and/or services for use in your Franchised Business on the sale of which we and/or our affiliates may make a profit and/or receive a credit, rebate or other incentive.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may change vendors at any time for this type of marketing.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
525521Item 8
From all our Franchisees (including Affiliate and Unit Franchisees) in fiscal year 2024, we derived $525,521 in revenue directly from our Franchisees in the form of Additional Business, Insurance, Equipment, Supplies, and Marketing Materials.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you propose to purchase or lease any equipment, supplies, advertising materials, or other products or services from an unapproved supplier, you must submit to us a written request for approval, or request the supplier to do so itself.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You will present to Clients all evaluation forms we require and will participate and/or request the Clients you service to participate in all marketing surveys performed by or for us.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We may perform periodic quality control visits to each building you clean.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may change the contents of the Manuals.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You are strictly prohibited from creating or maintaining a Website for your Affiliate Franchised Business, or a Website that uses our Marks, and (ii) We will have the sole right to create, establish, own, and control the Website for your Affiliate Franchised Business.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
For each Territory you have, you must spend a minimum of $1,500 per month on marketing and advertising we approve.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase or lease equipment, supplies, vehicle wrap, advertising materials and other products and services used for the operation of your Image One Affiliate Franchise only from authorized manufacturers, contractors and other suppliers who demonstrate, to our continuing reasonable satisfaction: (i) the…
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
(b) If you have more than two Territories, you must employ a full-time salesperson to conduct marketing and client development for your business.
Must employees wear uniforms specified by the franchisor?
YesItem 6
Penalty for $50 for each default Immediately upon You must pay a $50 penalty if you or your Operational receipt of invoice employees fail to wear the Image One Defaults Uniform or ID while servicing a Client, or commit other operational defaults specified in the Manual Registration $300 to $600 a year Per convention…
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We may charge you fees for retraining.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Your attendance is mandatory, unless we waive the requirement.
The filing answers no to 9 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Is there a franchisee advisory council, association or committee?Item 11
- Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?Item 8
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Must the franchisor approve the franchisee's site or location before opening?Item 12
- Is a minimum grand opening advertising spend required?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
- Must the franchisee use a CRM system designated or approved by the franchisor?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
- 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
- Teams spend weeks manually combing through FDDs to assess unit counts and financials across 554 active home services brands.Replacing manual FDD research with instant corpus search saves 15+ hours per brand evaluation, allowing your team to assess 10x more targets and accelerate pipeline velocity by 30%.
- Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.
The vendor opportunity at Image One
Image One Facility Solutions presents a compact but specific opportunity for software vendors. The system’s mapped footprint consists of just 3 locations, all operated by single-unit franchisees. The top states are California with 2 units and Illinois with 1. No multi-unit operators appear in the data, and year-over-year unit growth is not disclosed. The average unit volume sits at $108,000, with a royalty rate of 10% and a long initial franchise term of 15 years. For a vendor, this is not a volume play; it is a relationship-driven sale into a tightly controlled, HQ-centric environment.
Who controls software purchasing
Decision-making authority is concentrated at the top. The 2025 Franchise Disclosure Document names Tim Conn as the principal. With no parent company on file and no multi-unit franchisees to influence purchasing, the buying center is effectively a single point of contact at HQ. Vendors should prepare to engage directly with this leadership level. The absence of a field-level buying committee means the pitch must resonate with an owner-operator mindset focused on centralized control and operational simplicity.
Mandated and current tech stack
The technology landscape is defined by a single mandate: Image One proprietary software. The FDD does not list any third-party POS, CRM, or operational platforms. This closed ecosystem signals that HQ prioritizes full control over the tech environment. For outside vendors, this creates both a barrier and a clear target. Any proposed solution must either integrate with or replace the proprietary system, and the value proposition must be compelling enough to justify a system-wide change from the top down.
Procurement, renewals, and timing
Procurement signals from Item 8 are absent in the extracted data, so the formal purchasing model remains undisclosed. However, the renewal structure offers a window into contract timing. Franchisees must provide written notice of renewal intent between 9 and 12 months before the end of their 15-year term. They must also sign a general release of claims and accept a successor agreement that may contain materially different terms, though the royalty fee will not exceed the then-current rate for similarly situated renewing franchisees. These renewal events, while infrequent, represent potential triggers for technology re-evaluation.
How to read the Image One FDD
The 2025 Image One Facility Solutions FDD is the foundational document for any vendor’s due diligence. It confirms the centralized leadership under Tim Conn, the mandated proprietary software, and the long-term contractual structure. Use the embedded viewer below to examine the full legal text, including the specific conditions tied to renewal and any additional obligations not summarized here. For software vendors, this FDD is a map of the decision-making terrain—small, centralized, and proprietary.
Questions vendors ask
Image One Facility Solutions, answered from the filing
The 2025 FDD lists Tim Conn as principal. With a mandated proprietary platform and no multi-unit operators on file, purchasing authority is highly centralized at HQ.
The FDD mandates Image One proprietary software. No third-party POS or operational systems are named, suggesting a closed, in-house tech environment.
The total unit count is not disclosed, but operator mapping shows 3 located units. All are single-unit operators, with a concentration in California (2) and Illinois (1).
Item 8 procurement signals were not extracted from the FDD. The model—whether designated supplier, approved supplier, or open—is not disclosed in the available data.
With 15-year initial terms and renewal notice required 9-12 months before expiration, contract windows are infrequent. The renewal agreement may contain materially different terms than the original.
The 2025 FDD is filed with state franchise regulators. You can review the embedded PDF viewer below for the full legal disclosure.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Image One Facility Solutions files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
3 operators run 3 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit3
Top states by locations
| CA | 2 |
|---|---|
| IL | 1 |
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.