Hello Garage

The vendor opportunity at Hello Garage

Hello Garage operates 87 total locations, 73 of which are franchised, with 14 company-owned units. The system’s average unit volume sits at $372,568.75, and franchisees pay a 5.0% royalty. Year-over-year unit growth declined by 29.126%, indicating a contracting footprint that may still present modernization or consolidation-driven software needs. For vendors, the 73 franchised locations represent the primary addressable market, as company-owned units may follow separate procurement paths.

Who controls software purchasing

Software purchasing authority rests at the franchisor level. The 2026 FDD lists Dan Thrasher as CEO and Dave Banark as President. Brian McCulloch, Senior Director of Franchisor Support, and Lowell Miller, Senior Director of Operations, are the executives most likely to evaluate and recommend operational technology. Jenny Sonderman, Senior Director of Franchise Development, may influence tools tied to franchise sales and onboarding. No parent company is on file, suggesting independent ownership and a lean decision-making chain.

Mandated and current tech stack

Hello Garage mandates a specific set of systems. The AI visualizer is required, alongside GarageView sales software, Hello Garage CRM, and Hello Garage Hub. QuickBooks Online by Intuit Inc. is the mandated accounting platform. This stack covers sales, customer relationship management, and financials, leaving gaps in areas like field service management, marketing automation, and advanced analytics. Vendors offering complementary tools that integrate with QuickBooks Online or GarageView may find receptive ears if they can demonstrate ROI without disrupting mandated workflows.

Procurement, renewals, and timing

The FDD does not extract a clear Item 8 procurement signal, meaning no designated supplier or approved supplier program is disclosed. This could indicate an open procurement environment or simply that the information was not included in the most recent filing. Renewal terms, outlined in Item 17, require franchisees to sign the then-current franchise agreement, which may have materially different terms. Franchisees must also complete refresher training, pay a fee, sign a general release, and upgrade or modernize the franchised business. These renewal-triggered modernization requirements create natural windows for software vendors to engage, particularly as franchisees approach the end of their initial 10-year term.

How to read the Hello Garage FDD

The 2026 Franchise Disclosure Document is the authoritative source for understanding Hello Garage’s technology mandates, executive structure, and contractual obligations. Item 1 identifies the executives listed above. Item 11 details the mandated systems. Item 17 governs renewal conditions and timing. Because the FDD does not disclose a specific procurement model in Item 8, vendors should approach with a consultative discovery process rather than assuming a formal RFP cycle. The embedded PDF viewer below provides the full document for your own due diligence.

For a ranked target list of franchise systems matched to your software category, FranCloud can help you prioritize outreach based on tech mandates, unit counts, and renewal timing.