DoorDashDoorDash
Mandatoryrocedures, which we may establish and modify from time to time. You must use all of the third-party delivery service providers that we require you to use, which currently includes DoorDash, GrubHub, U
From the filings
HQ-led decisions
Hawaiian Bros Island Grill
Quick service restaurantHawaiian Bros Island Grill is a 42-unit quick-service chain based in Missouri, part of the Hawaiian Bros corporate family, with $3,094,855 in average unit volume. The FDD mandates DoorDash, Grubhub, Sysco, and Uber Eats, while naming Aloha, CrunchTime, ezCater, and Harri without requiring them, and Item 8 runs a designated-suppliers-only model.
For software vendors selling into US franchise brands.
Live signals
Total units
42
18 franchised
Unit growth YoY
—
vs prior filing
AUV
$3.09M
Item 19, 2023
Royalty
6%
of gross sales
Ad fund
3%
national + local
Initial fee
$50K
per unit
Investment range
$1.54M–$4.82M
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9%of gross sales (FY2024)
15% reference
Mandated & recommended tech
The systems vendors compete with
5 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
GrubhubGrubhub
Mandatorywhich we may establish and modify from time to time. You must use all of the third-party delivery service providers that we require you to use, which currently includes DoorDash, GrubHub, UberEats, an
SyscoSysco
MandatoryBros® Island Grill – 2024 FDD Parent has negotiated a Master Distribution Agreement with Sysco Kansas City, Inc (“Sysco”). You are required to purchase certain food products from Sysco and must sign a
ToastToast
Mandatoryes, respectively. We may in the future negotiate other purchase arrangements, including price terms, with designated and approved suppliers on behalf of the System. You must use a Toast point-of-sale
Uber EatsUber
Mandatorymay establish and modify from time to time. You must use all of the third-party delivery service providers that we require you to use, which currently includes DoorDash, GrubHub, UberEats, and EZ Cate
AlohaNCR Voyix
k opportunity tax credit (WOTC) systems learning Approved Week 7 - Manager on Duty Training - MOD Training - Company Schedule Taylor machine cleaning & maintenance, schedule Owned Aloha Learning Day,
CrunchTimeCrunchTime
ine (plating) City, online training and systems learning Approved Company Owned Week 3 - Admin Training - Harri & Timekeeping, Labor 3 43 Restaurant Scheduling, HME & Expandshare, Crunchtime in Kansas
ezCaterezCater
l violations, Managing chicken loads & waste, Managing City, online discounts & refunds, counting cash drawers & afternoon training and skims, 86ing items in TOAST and OLO, Review EZCater systems proc
HarriHarri
rill, Rice, 1 45 in Kansas veggie station & closing procedures, Assembly Line (plating) City, online training and systems learning Approved Company Owned Week 3 - Admin Training - Harri & Timekeeping,
OloOlo
Kansas & all violations, Managing chicken loads & waste, Managing City, online discounts & refunds, counting cash drawers & afternoon training and skims, 86ing items in TOAST and OLO, Review EZCater s
PaylocityPaylocity
ies during shift Company Harri- new applicants Owned Achieving scorecard expectations Restaurant ExpandShare course: L.A.S.T. 5 40 in Kansas Begin All State Harassment training in Paylocity (1 hr) Cit
Franchisor behaviours
What the franchisor requires
28 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
Franchisee will (i) adopt and follow Company’s fiscal year for accounting purposes, (ii) adopt and follow the accounting principles, policies and practices Company prescribes, including use of Company’s standard chart of accounts, (iii) acquire, install and use the Information System Company specifies from time to…
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have unlimited, independent access to all information on the system, excluding employee or employment-related information.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Within 30 days after the end of each month or other time period as may be communicated by Company from time to time, Franchisee must furnish Company with a balance sheet and profit and loss and cash flow statements for the Franchised Restaurant for the applicable time period.
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Company reserves the right to modify the Franchised Restaurant concept, Trade Dress and Standards from time to time through changes to or a supplement of the Operations Manual for a variety of reasons to protect the quality of Company’s brand, products, and services.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
During 2023, neither we nor our affiliates received any revenue from selling or leasing any products or services directly to franchisees.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
Further, Company or its Affiliates may from time to time receive rebates or other consideration from suppliers in respect to sales of goods or services to Franchisee or in consideration for services rendered or rights licensed to such Persons.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
93Item 8
We estimate that your required purchases of equipment and supplies, and services, in accordance with our specifications or from our approved suppliers will represent approximately 89% to 92% of your total purchases in establishing your Restaurant and 93% to 95% of your total purchases in operating your Restaurant.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you wish to purchase, lease or use any required products, services or other items from an unapproved supplier, you must submit a written request for approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Upon termination or expiration of the Term, Company may immediately file with the applicable service provider all Assignments of Telephone Number(s) and Online Presence that Franchisee provided Company and may instruct the telephone company or other service provider to transfer use and control of the Franchised…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
Your system must comply with and maintain established network security standards, including PCI compliance, and you are required to have a cyber/network security and PCI compliance service provider for each location, which is estimated to cost $750 to $1,000 per month per Restaurant.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
Franchisee must participate in, and comply with the requirements of, any guest satisfaction surveys or similar programs that Company implements for all or part of the Hawaiian Bros Restaurant chain from time to time.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We will occasionally send representatives to your Restaurant to conduct inspections to ensure you are complying with our standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We reserve the right and discretion to modify the equipment standards to require new or different electronic data processing and communications equipment and facilities, and you must update or upgrade your computer hardware, software, and other information systems at our request.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
Whether or not we physically visit a proposed site, you may not proceed with negotiations to lease or purchase the site before we approve it.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 11
We will determine the minimum amount that you must spend on your grand opening campaign based on such factors as we determine relevant, which may include the age of the market, grand opening campaigns conducted by similarly-situated franchisees, and whether the Restaurant is located in a geographic area with a local…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You must spend the percentage of your Gross Sales that we designate on local advertising and promotions, up to a total of 4% of Gross Sales when combined with your Ad Fund contribution rate.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Franchisee must participate in, and comply with the requirements of, any gift card, customer loyalty or retention, SMS/text messaging, mobile app or similar program, or special promotional program that Company implements for all or part of the Hawaiian Bros Restaurant chain and sign the forms and take the other…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
All operators of Restaurants located within the geographic area of an advertising cooperative, including us or our affiliates, must join and participate in the advertising cooperative.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You are required to purchase certain food products from Sysco and must sign a participation agreement to participate in the terms of the negotiated contract.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must use Ed Don to supply your smallwares and certain foodservice and other equipment for your Restaurant.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Royalties (and Ad Fund contributions under Section 8(a)) will be payable weekly by automatic debit of Franchisee’s account.
Must the franchisee participate in a gift card program?
YesItem 8
You must participate in, and comply with the requirements of, any gift card, customer loyalty or retention, SMS/mobile, or special promotional program that we implement for all or part of the System, and sign the forms and take the other action that we require for you to participate in these programs.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Under each Franchise Agreement, you must designate one of your owners or an employee who will supervise the Restaurant and devote his or her full time, best efforts and constant personal attention to the day-to-day operation of the Restaurant.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee will ensure that all of the Franchised Restaurant’s employees follow Company’s grooming and dress code and wear only approved uniform items, including any uniform items required by Company.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must use a Toast point-of-sale system and a computer system (including all future updates, supplements and modifications) comprised of such hardware and software as we may require from time to time in the operation of your Restaurant.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have unlimited, independent access to all information on the system, excluding employee or employment-related information.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may require supplemental or refresher training or recertification examination for you and your managers at your expense.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
(30) Franchisee, including the Designated Principal, General Manager, Executive Management, and any other Franchisee management personnel to the extent designated by Company must attend, at Franchisee’s expense, any Convention Company may hold or sponsor.
The filing answers no to 3 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 20
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Hawaiian Bros Island Grill
Hawaiian Bros Island Grill runs 42 units out of Missouri, split 18 franchised and 24 company-owned, part of the Hawaiian Bros corporate family. Average unit volume sits at $3,094,855 on a 6.0% royalty and a 15-year initial term — a high-volume system where technology contracts carry real weight.
Who controls software purchasing
Item 2 lists five officers: President and CEO Scott Ford, founders Cameron McNie (Executive Chairman) and John Tyler McNie (Vice Chairman), Interim CFO and Chief Development Officer Carey Malloy, and General Counsel Cynthia Dillard Parres. With more than half the system company-owned, this leadership team sits close to day-to-day purchasing decisions. The operator footprint outside company units shows 5 mapped operators, one multi-unit, across roughly 13 located units, concentrated in Texas (8) with smaller counts in Arizona, Nebraska, Arkansas, and Iowa.
Tech named in the FDD, and what is actually required
The FDD obliges franchisees to use DoorDash, Grubhub, Sysco, and Uber Eats — these are contractually mandated, making delivery-platform and foodservice-distribution integrations the incumbent systems here. Aloha (NCR Voyix), CrunchTime, ezCater, and Harri all appear in the filing, though nothing requires them.
Procurement, renewals, and timing
Item 8 sets a designated-suppliers-only model: franchisees must purchase or lease all items needed to run the restaurant from sellers, distributors, or suppliers the franchisor designates or approves, with certain suppliers named exclusive or primary and requiring signed participation agreements. Franchisees may propose alternative suppliers for approval. The initial term is 15 years, and Item 17 allows one additional 15-year renewal for franchisees in good standing who satisfy monetary obligations, give timely notice, sign the then-current agreement, meet remodeling standards, and pay a renewal fee equal to 50% of the current initial franchise fee.
How to read the Hawaiian Bros Island Grill FDD
The FDD was filed with state franchise regulators in 2024. The embedded PDF viewer below carries the full filing, including Item 8 and Item 11, for anyone diligencing this system before outreach. Talk to FranCloud for a ranked target list of franchise systems like this one.
Questions vendors ask
Hawaiian Bros Island Grill, answered from the filing
Item 2 names Scott Ford as President and CEO, alongside founders Cameron McNie and John Tyler McNie and CFO/CDO Carey Malloy. With 24 of 42 units company-owned, HQ holds direct purchasing control.
DoorDash, Grubhub, Sysco, and Uber Eats are mandated under the FDD. Aloha, CrunchTime, ezCater, and Harri are named in the filing but not required.
42 total units — 18 franchised, 24 company-owned — in the quick-service restaurant segment as of the 2024 FDD.
Item 8 designates suppliers only: franchisees must buy or lease all restaurant items from franchisor-designated or approved sellers, distributors, or suppliers, with certain suppliers exclusive or primary and requiring signed participation agreements.
The initial term runs 15 years, with one 15-year renewal available to franchisees in good standing who sign the then-current agreement, meet remodeling standards, and pay a fee equal to 50% of the current initial franchise fee.
It was filed with state franchise regulators in 2024. Use the embedded PDF viewer below to read the full filing.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Hawaiian Bros Island Grill files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
5 operators run 13 mapped locations. 1 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit4
2–9 units1
Top states by locations
| TX | 8 |
|---|---|
| AZ | 2 |
| NE | 1 |
| AR | 1 |
| IA | 1 |
Ownership
The portfolio behind Hawaiian Bros Island Grill
unknown of hawaiian bros.
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.