You must acquire customer relationship management software that we designate. We pay for the license for this software for the first 12 months. After that time you will pay us the license fee charged by the supplier, currently in the range of $45 to $48 per month, and we will pay that amount to the supplier. You must also acquire the Crestcom Learning Portal (CLP) software that we designate. We currently pay for this license for you. However, we may in the future upon 30 days’ notice to you require you to pay us a license fee for this software, which we will pay to the supplier of the software. The supplier may change its fees for the license in the future.
From the filings
Crestcom International
EducationThe FDD names a learning portal and CRM under Item 11, and eight of its 159 mapped operators run more than one center — useful context for sizing a pitch.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
19.75% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
You must acquire customer relationship management software that we designate. We pay for the license for this software for the first 12 months. After that time you will pay us the license fee charged by the supplier, currently in the range of $45 to $48 per month, and we will pay that amount to the supplier. You must also acquire the Crestcom Learning Portal (CLP) software that we designate. We currently pay for this license for you. However, we may in the future upon 30 days’ notice to you require you to pay us a license fee for this software, which we will pay to the supplier of the software. The supplier may change its fees for the license in the future.
Franchisor behaviours
What the franchisor requires
13 requirements the franchisor states in this filing, each in its own words; 11 explicit no's; 10 questions the text does not settle, which is not a no.
Accounting
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall, upon request by Crestcom, provide to Crestcom annual financial statements.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are currently the sole approved supplier of all of the audio, video, and online media included in the Materials.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to modify, upgrade, or discontinue any Mandatory Computer Systems and Programs, and to require different or new software programs that may be replacements of or additions to the Mandatory Computer Systems and Programs.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
However, we estimate that acquiring Materials and other items in accordance with our standards and specifications will comprise 90 to 95 percent of
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you want to utilize any materials or services in your CRESTCOM Business, or use any new suppliers that have not previously been approved by us, you must first obtain our approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee acknowledges that, as between Franchisee and Crestcom, Crestcom has the sole rights to and interest in all telephone, telecopy or facsimile machine numbers and directory listings, all domain names, and social media websites or accounts associated with any Mark.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Crestcom or its designated representatives may inspect and/or audit such records, or any other records of Franchisee or any party affiliated with Franchisee, including but not limited to Franchisee’s Principal Representatives, other owners, guarantors, officers, directors, or Authorized Representatives, any immediate…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisee acknowledges that Crestcom may modify its standards and specifications and operating and Marketing techniques set forth in the Procedures Manual and the Materials and Live Instruction sold through the CRESTCOM Business unilaterally under any conditions and to the extent in which Crestcom, in its sole…
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
Franchisees must purchase or otherwise acquire all items used in their CRESTCOM Businesses from suppliers designated or approved by us.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Crestcom may charge Franchisee’s credit card or bank account, at Crestcom’s option, each month for the Royalty Fee, Distribution Fee, and/or any other fees or amounts owed to Crestcom when due, including
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
You must acquire customer relationship management software for use with your computer system from a supplier we designate.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
These additional certification programs may require that, at your sole expense, your Facilitators attend and complete additional training programs for which we may charge tuition or a fee in accordance with our then current published rates.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
You or your Principal Representative must attend any mandatory Additional Meetings we conduct, including our international convention each year.
The filing answers no to 11 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 11
- Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?Item 11
- Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?Item 8
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Must the franchisor approve the franchisee's site or location before opening?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Is a minimum grand opening advertising spend required?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 12
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must equipment be purchased from designated or approved suppliers?Item 8
- Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?Item 11
The vendor opportunity at Crestcom International Unit count is down 1.2% year over year. Item 19 of the 2026 FDD makes a financial performance representation, giving vendors a real baseline to model against.
Who controls software purchasing Crestcom is part of a single-brand holding structure alongside sibling brand NYCrestcom. Eight of its 159 mapped operators run more than one center, concentrated in Texas, California, Maryland, Florida and New York — a footprint with enough multi-unit operators that a pitch should reach both the corporate office and its larger operators.
Tech named in the FDD, and what is actually required Item 11 names two systems: the Crestcom Learning Portal (CLP) and customer relationship management software. A vendor's opening is to show why its platform belongs alongside — or inside — the existing learning-portal workflow.
Procurement, renewals, and timing Item 8 runs an approved-supplier list, with Crestcom itself the sole source for audio, video and online media; other purchases must meet its specifications and receive prior approval, and franchisees may propose a supplier. The initial term is 7 years; renewal needs 120 days' notice, a successor franchise fee, compliance with the then-current Procedures Manual, and a new agreement that may carry materially different terms.
How to read the Crestcom International FDD The full filing, filed with state franchise regulators in 2026, is embedded below. Talk to FranCloud for a ranked list of training and education franchises worth a closer look.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Crestcom International, answered from the filing
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Operator footprint
Who runs the locations
158 operators run 167 mapped locations. 8 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 5 |
|---|---|
| CA | 4 |
| MD | 4 |
| FL | 4 |
| NY | 4 |
Ownership
The portfolio behind Crestcom International
Ownership: Crestcom International.
Sibling brands
Related Education brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.