From the filings
Church's Chicken is a quick-service restaurant chain headquartered in Georgia with 885 total US locations, 722 of which are franchised. The 2026 FDD shows a centralized technology procurement model: franchisees must use the franchisor's approved POS system and participate in integrated digital platforms, with Olo and Medallia explicitly mandated. Software vendors targeting this account should focus on the franchisor's operations, supply chain, and digital teams.
For software vendors selling into US franchise brands.
Live signals
5% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Mandated & recommended tech
2 technology requirements are recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
You must participate in a guest feedback/hotline program operated by ServiceCheck, Inc. You must also participate in an interactive voice response customer survey program, known as “Medallia / SMT,” operated by Service Management Group, Inc. The costs associated with each of these programs are disclosed in Item 6. We have access to information regarding your participation in these programs, including the results of your participation in these programs.
Additionally, you must participate in our order ahead, pay ahead program (the “Order Ahead Program”). This program, which operates through integrated ordering enterprise software from Olo and Church’s digital app, allows our customers to order our food via the churchs.com website, then pick up their food at a Restaurant at a later time that the customer chooses. We do not currently charge you a fee for participating in the Order Ahead Program, but you may incur costs in participating in the Order Ahead Program, including fees you must pay to Olo and other designated or approved vendors We reserve the right to charge you a fee for participating in the Order Ahead Program in the future. We have access to information on your participation in the Order Ahead Program, including sales data, however, we do not have access to any payment card information or private customer information. We also reserve the right, in our discretion, to implement, modify, impose, waive or reduce fees you pay to us that are listed in Item 6 based on your participation in the Order Ahead Program.
You also must participate in food delivery and catering programs operated by us or third-party delivery and catering programs operating in the Restaurant area (the “Delivery and Catering Program”), such as UberEats, DoorDash, Postmates and GrubHub, among others (the “Delivery and Catering Companies”). If you participate in the Delivery and Catering Program, you may need to sign a contract with the Delivery and Catering Companies that is substantially in the forms they provide. We do not currently charge you a fee for participating in the Delivery and Catering Program, however, fees are charged by the Delivery and Catering Companies. We reserve the right to charge you a fee for participating in the
You also must participate in food delivery and catering programs operated by us or third-party delivery and catering programs operating in the Restaurant area (the “Delivery and Catering Program”), such as UberEats, DoorDash, Postmates and GrubHub, among others (the “Delivery and Catering Companies”). If you participate in the Delivery and Catering Program, you may need to sign a contract with the Delivery and Catering Companies that is substantially in the forms they provide. We do not currently charge you a fee for participating in the Delivery and Catering Program, however, fees are charged by the Delivery and Catering Companies. We reserve the right to charge you a fee for participating in the
You also must participate in food delivery and catering programs operated by us or third-party delivery and catering programs operating in the Restaurant area (the “Delivery and Catering Program”), such as UberEats, DoorDash, Postmates and GrubHub, among others (the “Delivery and Catering Companies”). If you participate in the Delivery and Catering Program, you may need to sign a contract with the Delivery and Catering Companies that is substantially in the forms they provide. We do not currently charge you a fee for participating in the Delivery and Catering Program, however, fees are charged by the Delivery and Catering Companies. We reserve the right to charge you a fee for participating in the
You also must participate in food delivery and catering programs operated by us or third-party delivery and catering programs operating in the Restaurant area (the “Delivery and Catering Program”), such as UberEats, DoorDash, Postmates and GrubHub, among others (the “Delivery and Catering Companies”). If you participate in the Delivery and Catering Program, you may need to sign a contract with the Delivery and Catering Companies that is substantially in the forms they provide. We do not currently charge you a fee for participating in the Delivery and Catering Program, however, fees are charged by the Delivery and Catering Companies. We reserve the right to charge you a fee for participating in the
Church's Chicken operates 885 US locations, of which 722 are franchised and 163 are company-owned. Franchised outlets grew 1.12% year over year. The brand is part of Cajun Operating Company. The 2026 FDD makes a financial performance representation in Item 19, though the specific cohort figure is not summarized here.
For software vendors, the addressable market is the 722 franchised locations plus the franchisor's own operations. The FDD's Item 11 technology requirements and Item 8 supplier restrictions show a centralized procurement model: franchisees must buy the POS system and related software solely from suppliers the franchisor approves.
Item 2 of the FDD names Roland Gonzalez as Chief Executive Officer and Director, Ryan Hanawalt as Senior Vice President, US Franchising and Operations Services, and Will Cash as Senior Vice President, Global Supply Chain & Quality Assurance. These executives sit at the top of the buying center for operational and supply-chain software.
The filing requires franchisees to use the franchisor's then-approved POS system and to participate in integrated digital and technology platforms tied to the loyalty program. That means software purchasing authority is concentrated at HQ, not distributed across franchisees.
Item 8 of the FDD mandates Medallia and Olo. Medallia is the customer experience and feedback platform; Olo is the integrated ordering enterprise software behind the Order Ahead Program and the Church's digital app. The filing also names DoorDash, Grubhub, Postmates by Uber, and Uber Eats in Item 8.
The filing's own words in Item 11 state: "You must purchase and use our then-approved POS System and related software solely from suppliers we have approved." It also requires a back-office system purchased from and installed by approved vendors, and any workstation must run cyber security software meeting the franchisor's standards. The approved POS provider must support the software for five years from installation.
Item 8 establishes an approved-supplier list. Franchisees must buy Trade Secret Products only from designated suppliers, Proprietary Products only from manufacturers approved in writing, and all other items only from approved distributors. Franchisees may propose a supplier for approval, and the franchisor may reinspect or revoke approvals.
The initial franchise term is 20 years. The renewal also requires refurbishment, a general release of claims, and payment of a renewal fee.
The embedded PDF below is the brand's 2026 Franchise Disclosure Document. Item 2 lists officers, Item 8 covers supplier restrictions, Item 11 sets technology and training requirements, Item 17 governs renewal and transfer, and Item 19 contains the financial performance representation. For a ranked target list of franchise systems that fit your software, talk to FranCloud.
Complete royalty terms are not confirmed.
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Ownership
Ownership: cajun operating.
Related Quick service restaurant brands
Primary franchise filings · updated October 2026. Read the original filing for definitions, conditions, and qualifications.