From the filings
Cell Phone Repair requires every location to run the RepairQ point-of-sale system and its associated parts catalogue, a requirement the franchisor can change but currently holds firm.
For software vendors selling into US franchise brands.
Live signals
5.8% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Franchisor behaviours
27 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
You will use the accounting and financial reporting system we designate and will timely provide all information required by the reporting system to generate financial statements, at such time intervals as we may designate from time to time.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information stored in your Computer System, including your customer database.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
within one (1) Business Day after the end of each month (or otherwise as we require from time to time) a report of Gross Volume and such other information as we request for the preceding month, together with copies of such other information and supporting records as we designate;
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 20
The following trademark specific independent franchise organization has asked to be included in this Disclosure Document: Cell Phone Repair Independent Owners Association (CPRIOA) PO Box 10158, Palm Desert, CA 92255, 619- 209-3775, cprioa@aafdchapters.org.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Unless otherwise consented to by the parties, we reserve the right to designate another supplier as the designated or exclusive supplier of repair parts for cell phones and mobile devices.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
We may receive rebates and other benefits from suppliers in relation to items purchased by you and/or other franchisees.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
50Item 8
approximately 50% to 80% of your ongoing operating expenses of your CPR Franchise Business
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to purchase items from a supplier we have not approved, you may request and submit a “Supplier Approval Criteria and Request Form” to us for approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You agree to irrevocably assign to us all telephone numbers and listings utilized or to be utilized by you in the operation of your CPR Franchise Business.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You will present to your customers such evaluation forms as are periodically prescribed by us and will participate in any surveys performed by or on behalf of us.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We and/or our agents will have the right, at any time during business hours, and without prior notice to you, to inspect and/or audit your CPR Franchise Business, including the right to observe, photograph, record (both audio and video) your CPR Franchise Business’ operation for intermittent periods that we deem…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 17
Manuals & System are subject to change by us and you must promptly comply.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
In order to ensure that your Site is within your Designated Area, you may operate your CPR Franchise Business only at the Site we approve in writing.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You cannot establish any independent website, domain name, social media account, e-mail address or other presence for use with your CPR Franchise Business, unless we give permission in writing.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
You must spend a minimum of $3,000 on grand opening marketing within the first ninety (90) days you are open and operating.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
Each calendar quarter, all CPR Franchise Businesses are required to spend at least 2% of their Gross Volume (the “Local Advertising Expenditure”) to advertise and promote their CPR Franchise Business (including the costs of online advertising).
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
You agree that you will participate in any gift card, customer loyalty or other customer program that we may designate.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
When we establish a LAC for the geographic area in which your CPR Franchise Business is located, you agree to sign the documents we require to become a member of the LAC and to participate in the LAC as those documents require.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
Currently, you must purchase posters, graphics, and interior decorating materials (referred to as our graphics package), the Products, computer hardware and software, and sales materials for your CPR Franchise Business from our designated or approved suppliers.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
Currently, you must purchase posters, graphics, and interior decorating materials (referred to as our graphics package), the Products, computer hardware and software, and sales materials for your CPR Franchise Business from our designated or approved suppliers.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
You must participate in our electronic funds transfer program which authorizes us to utilize a pre-authorized bank draft system.
Must the franchisee participate in a gift card program?
YesFranchise agreement
You agree that you will participate in any gift card, customer loyalty or other customer program that we may designate.
People
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
You and each of your employees will, when conducting business, wear the uniforms as specified in the Manuals.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We currently require that you use the RepairQ point of sale (POS) system and the catalogue of repair parts which is utilized by such POS system (although the specific POS system used is subject to change).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information stored in your Computer System, including your customer database.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We may, at your request, provide you with training at your CPR Franchise Business provided our trainer is available.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Your attendance at the annual conference, including staying at the conference location, is mandatory.
Item 19 reports average annual Gross Volume of $1,073,475 for the top 10% and $139,390 for the bottom 10% of the 364 US businesses open at least 12 months as of December 31, 2025, and Item 19 of the FDD makes a financial performance representation. Cell Phone Repair is part of Assurant.
Item 2 names Shelley Binkley as Director and President, Kyle Davenport as Vice President of Product Development, Terry Jones as Vice President of Retail Connected Living, Kyle Opdahl as Director of Business Development for Retail Connected Living, and Jeff Lively as Assistant Vice President of Service Delivery Operations for Retail Connected Living. The operator base is largely single-unit: 434 mapped operators run roughly 435 locations, with Texas, California, New York, Florida, and Georgia holding the largest clusters.
Cell Phone Repair currently requires every location to use the RepairQ point-of-sale system and its associated repair-parts catalogue, though the specific POS system is subject to change. Franchisees must purchase, use, maintain, and update computer hardware, software, and other systems meeting the franchisor's specifications, and must install any designated Computer System component within 60 days of notice; the franchisor estimates ongoing maintenance and upgrade costs at no more than $1,500 per year. Required software also includes CPR's customized point-of-sale software, Microsoft Word, Outlook and Excel, Adobe Reader, and Listen360. Facebook, LinkedIn, and YouTube are also named in the filing.
Cell Phone Repair's Item 8 model is an approved-supplier list: computer hardware and software, along with graphics, decorating materials, and sales materials, must come from designated or approved suppliers, and franchisees can request approval of an alternative — though approval is unlikely once an exclusive supplier is already designated for that category. The initial term is 5 years, renewable for franchisees in good standing who upgrade their premises and equipment, meet current training requirements, and sign the then-current agreement.
The embedded PDF viewer below holds Cell Phone Repair's 2026 Franchise Disclosure Document in full. Talk to FranCloud for a ranked list of franchise systems that match this profile.
Complete royalty terms are not confirmed.
Questions vendors ask
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Operator footprint
434 operators run 435 mapped locations. 1 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 68 |
|---|---|
| CA | 46 |
| NY | 24 |
| FL | 18 |
| GA | 17 |
Ownership
Parent company: Assurant, Inc..
Related Personal services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.