Listen360
Mandatory.006/449633 24 Software Requirements: • CPR’s Customized Point-of-Sale System Software (to be installed on RepairQ POS System) • Microsoft Word, Outlook and Excel • Adobe Reader • Listen360 • RepairQ
HQ-led decisions
Cell Phone Repair
Personal servicesSoftware purchasing at Cell Phone Repair (CPR) is driven by a small corporate team overseeing a network of 418 franchised locations. The brand mandates RepairQ for point-of-sale and accounting, alongside Listen360 for customer experience, creating a defined but potentially replaceable tech stack. With a single company-owned unit and an average unit volume of $1,073,475, the addressable market for vendors is almost entirely the franchisee base, subject to franchisor standards.
Live signals
Total units
419
418 franchised
Unit growth YoY
-2.108%
vs prior filing
AUV
$1.07M
Item 19, 2026
Royalty
5.8%
of gross sales
Ad fund
2%
national + local
Initial fee
$25K
per unit
Investment range
$130K–$415K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
1 years
from the filing
Item 19
Claims
unaudited
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
RepairQ
Mandatory24 Software Requirements: • CPR’s Customized Point-of-Sale System Software (to be installed on RepairQ POS System) • Microsoft Word, Outlook and Excel • Adobe Reader • Listen360 • RepairQ accounting a
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- With 298 active personal services brands, I can't see which ones are growing or have the tech gaps my product fills, so I waste weeks chasing the wrong targets.A rep burning 10 hours/week on manual research at $50/hr loses $26,000/year. FranCloud's fit_scoring and corpus_search surface high-fit brands in seconds, reclaiming that time for selling.
- 63.5% of personal services brands mandate no POS system, but I can't identify the 108 that do without digging through hundreds of FDDs.Manually reviewing one FDD takes 3+ hours. At 108 targets, that's 324 hours. FranCloud's tech_landscape reveals POS mandates instantly, turning a $16,200 research slog into a single query.
- 91.6% of brands don't mandate a CRM, but the 25 that do are hidden in static reports, delaying my outreach to high-intent prospects.Landing one CRM-displacing deal in this segment can yield $30k+ ARR. FranCloud's find_lookalikes pinpoints those 25 brands and their peers, accelerating pipeline by months.
The vendor opportunity at Cell Phone Repair
Cell Phone Repair operates 419 total units, 418 of which are franchised. The brand posted an average unit volume of $1,073,475 in its 2026 FDD. Year-over-year unit growth declined by 2.1%, suggesting a consolidating network where efficiency tools may be valued. For software vendors, the opportunity lies in serving a large franchisee base that must comply with HQ technology mandates. The single company-owned unit means almost all purchasing power sits with franchisees, but they operate under standards set by the corporate team.
Who controls software purchasing
Technology decisions at Cell Phone Repair are influenced by a small leadership group. Kyle Davenport serves as Vice President of Product Development, a role central to evaluating and implementing operational software. Jeff Lively, Assistant Vice President of Service Delivery Operations, oversees the systems that support retail service delivery. Together, they represent the primary buying center for any vendor pitching a tool that touches POS, repair workflows, or customer experience. Shelley Binkley, as Director and President, likely holds final budgetary authority.
Mandated and current tech stack
The 2026 FDD mandates several systems. RepairQ is the required point-of-sale and accounting platform, handling transactions and financial reporting across the network. Listen360 is mandated for customer experience management, capturing feedback and driving reputation metrics. The FDD also references a customized POS system developed by CPR, suggesting a layered or transitional tech environment. Any vendor entering this account must address integration with RepairQ and demonstrate clear advantages over the existing mandated stack.
Procurement, renewals, and timing
Procurement rules are not detailed in the most recent FDD. The document does not specify whether franchisees must buy from designated suppliers or can choose from approved vendors. Renewal conditions, however, are explicit: franchisees must upgrade premises and equipment, comply with all current operational requirements, and sign the then-current franchise agreement. This creates a natural trigger for technology evaluation every five years. With a 5-year initial term and a slight contraction in unit count, vendors should monitor renewal cycles and any updates to the mandated tech list.
How to read the Cell Phone Repair FDD
The full FDD is embedded below. It contains the legal disclosures filed with state regulators in 2026, including the franchise agreement, mandated supplier lists, and financial performance representations. Reviewing Item 11 and Item 17 will give you the clearest picture of the franchisor's control over technology and the timing of franchisee obligations. Use this primary source to validate your total addressable market and identify the specific compliance requirements your software must meet.
For a ranked list of franchise targets matched to your product, FranCloud can help you prioritize systems where your software fits the mandated stack or fills a clear gap.
Questions vendors ask
Cell Phone Repair, answered from the filing
The buying center includes Kyle Davenport, VP of Product Development, and Jeff Lively, AVP of Service Delivery Operations. They influence technology standards for the franchise system.
The 2026 FDD mandates RepairQ for point-of-sale and accounting, and Listen360 for customer experience management. A customized POS system is also referenced as mandatory.
There are 419 total units, consisting of 418 franchised locations and 1 company-owned store, according to the latest FDD.
The procurement model is not disclosed in the most recent FDD. The document does not specify whether suppliers are designated, approved, or open.
With a 5-year initial term and a -2.1% unit decline, renewal cycles requiring equipment upgrades may create periodic openings. Specific contract windows are not publicly disclosed.
The FDD was filed with state franchise regulators in 2026. You can read the full document using the embedded PDF viewer below.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Cell Phone Repair files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
435 operators run 435 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit435
Top states by locations
| TX | 68 |
|---|---|
| CA | 46 |
| NY | 24 |
| FL | 18 |
| GA | 17 |
Ownership
The portfolio behind Cell Phone Repair
parent_company of Assurant, Inc..
Related Personal services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.