The Franchise Agreement obligates you to install an electronic information system equipped and configured to our specifications. (Franchise Agreement Section 8.18) Before opening, you must install and maintain a Windows-based computer at the Restaurant that is capable of running the software we require and that operates on an Operating System that we deem necessary, other computer-related accessories, peripherals, hardware and software we specify from time to time, and equipment. The computer must have at least a Broadband Internet connection that permits you to connect to the Internet and to transmit and receive e-mail. The computer must have dedicated access and power lines. You must also maintain a functioning e-mail address for your business. You also must purchase and maintain any phone system we specify. You must purchase the approved “Information System,” currently NCR and CAPRIOTTI’S specific suite of services. We have unlimited, independent access to all information on the system. The estimated cost of this equipment is $6,200 to $20,000 for a Restaurant at a traditional location and $3,500 to $12,000 for a Restaurant at a Virtual Kitchen location.
From the filings
Capriotti's Sandwich Shop
Quick service restaurantSoftware purchasing at Capriotti's Sandwich Shop is controlled at the franchisor level, with the FDD mandating NCR by NCR Voyix for point-of-sale and related systems. The brand operates 155 US locations, 139 of which are franchised, making it a compact but specific target for vendors selling into quick-service restaurant technology.
For software vendors selling into US franchise brands.
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Ordinary royalty terms
Complete royalty terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Mandated & recommended tech
The systems vendors compete with
1 technology requirement is recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
The vendor opportunity at Capriotti's
Capriotti's Sandwich Shop operates 155 US locations, of which 139 are franchised and 16 are company-owned. Franchised-outlet growth year over year was 0.0%. The brand is a quick-service restaurant concept headquartered in Nevada. For software vendors, the addressable market is the full system of 155 units, but the franchisor's control over technology means the real buyer is at HQ, not the individual franchisee.
Who controls software purchasing
Item 2 of the FDD names Jason M. Smylie as Director, President, Chief Information Officer, and acting Chief Restaurant Officer. That title makes him the most direct buyer for software pitches. Ashley I. Morris is Director and Chief Executive Officer. David Bloom is Chief Development Officer, Kim Lewis is Chief Marketing Officer, and Ami Lindsay is Senior Vice President of Supply Chain. The franchisor sets technology requirements that franchisees must follow, so any software sale must clear HQ first.
Tech named in the FDD, and what is actually required
The FDD mandates NCR by NCR Voyix. Item 11 obliges franchisees to purchase the software and related point-of-sale hardware from dealers and vendors the franchisor specifies. Franchisees must also maintain ongoing maintenance and support contracts with the information system vendor, subscribe to the current gift card program software, participate in the online ordering program and integrate it with the POS, and install any other hardware or software the franchisor may require in the future. The filing's own words state: "You must purchase this software and the related point-of-sale hardware from the Information System dealers and vendors we specify." That makes NCR the incumbent POS and the anchor of the brand's technology stack.
Procurement, renewals, and timing
Item 8 requires franchisees to use only approved or designated suppliers as their exclusive suppliers and service providers. Purchases from the franchisor, designated or approved suppliers, or according to its specifications represent close to 100% of overall purchases and leases to establish and operate a restaurant. Franchisees may propose a supplier for approval, but the franchisor reserves the right to reinspect and revoke approval. The franchisor and its affiliates currently negotiate purchase arrangements with suppliers for many items and services. Franchise agreements run 10 years. Renewal requires a business review no earlier than 12 months and no later than 9 months before expiration, notice at least 6 months before expiration, substantial compliance, and signing the then-current franchise agreement, which could contain materially different terms, including higher fees. The successor franchise fee is $10,000. Development rights have no renewal option.
How to read the Capriotti's FDD
The embedded PDF viewer below contains Capriotti's 2026 Franchise Disclosure Document. Item 2 names the officers, Item 8 covers supplier restrictions, Item 11 sets technology and training requirements, Item 17 covers renewal and termination, and Item 19 makes a financial performance representation. For a ranked target list of franchise systems worth pitching, talk to FranCloud.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Capriotti's Sandwich Shop, answered from the filing
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Related Quick service restaurant brands
Primary franchise filings · updated October 2026. Read the original filing for definitions, conditions, and qualifications.