For each Restaurant, you must purchase our designated point of sale system, components, computer system, related software and other peripherals that we designate (collectively, the “POS System”) from our approved vendor, Xenial, Inc. In addition, you must purchase your network package from our approved vendor, currently CSI, Inc., at an estimated cost of $17,000. The network package includes firewalls, wireless access points, routers, switches and high speed communications (which includes cable, DSL, fiber, or other telecommunications connections). Existing franchisees who operate Bojangles Restaurants are currently permitted to continue to use other point of sale systems and network packages previously acquired and in use and may be permitted to do so for limited time periods going forward. These point of sale systems must be kept updated and franchisees must be able to support them. Eventually all older systems will be required to be replaced with the POS System designated by us. We have the right to test any point of sale and computer systems in the Restaurants for possible future use and approval.
From the filings
Bojangles
Quick service restaurantBojangles' 2026 FDD requires franchisees to run the Xenial POS system through an HQ-designated vendor relationship, which puts core technology purchasing under franchisor control. The system spans 867 restaurants, 591 of them franchised.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
4% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 technology requirement is recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
The cost of food items, ingredients, equipment, furnishings, supplies, materials, and other items and the cost of distribution of these items from approved vendors may vary among franchised Restaurants and company-operated Restaurants. These variations in cost are due to various factors, including the geographic proximity of your Restaurant to the supplier’s distribution center, the number of deliveries scheduled to your area each week and actual transportation costs. Our distributors may charge surcharges or other costs that are not equally charged to other franchisees or company-operated Restaurants, particularly if your Restaurants are not close to other Restaurants or far from a central distribution location. In evaluating which approved suppliers you wish to purchase from, you may want to take these factors into consideration. You will be required to enter into a distribution agreement with McLane Foodservice, Inc. or Sysco Corporation (or its designated affiliate) as our currently designated general distributors, depending on the geographic market where your Restaurant will be located.
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 11 questions the text does not settle, which is not a no.
Accounting
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall, at Franchisee’s expense, submit to Franchisor, in the form prescribed by Franchisor, an unaudited balance sheet of the Franchised Business and a statement of profit or loss for the preceding quarter within thirty (30) days after the end of each quarter of Franchisee’s fiscal year.
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 11
We will consult with our Franchise Advisory Council regarding upcoming Special Promotions.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisor specifically retains the right to make additions or changes to the beverage product brands offered by Franchisee.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We also have entered into arrangements with several beverage suppliers that have agreed to pay rebates or commissions to us based on purchases made by franchised and company-operated Restaurants.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
100Item 8
We estimate that purchases and leases that are subject to our standards and specifications will represent approximately 100% of the cost of all purchases and leases of goods and services to establish your Restaurant and 100% of the cost of all purchases and leases of goods and services to operate your Restaurant.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You or the supplier must pay us a charge not to exceed the reasonable cost of the evaluation and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to purchase products or retain any services from suppliers other than our approved suppliers or distributors, you must submit or have the proposed supplier submit to our Supply Chain Department at our principal place of business a written request for approval together with such evidence of conformity…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You are required to be compliant with the most current Payment Card Industry Data Security Standard as well as any other industry, legal or vendor standards and requirements.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Perform, as we deem advisable, inspections of the Restaurant, and evaluations of products sold and services rendered
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
We may periodically revise the contents of the Manual, and you must comply with each new or changed standard.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must propose, before your acquisition by lease or purchase of any site, the site for a Restaurant for our approval on forms or in the manner that we designate.
Marketing
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
This amount qualifies towards the 3% of Gross Sales you are required to spend for Local Marketing.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
Franchisor reserves the right and may in its sole discretion require Franchisee to participate along with other franchisees in regional cooperative advertising organizations or programs, established from time to time currently or in the future by Franchisor or by other franchisees for the purpose of advertising and…
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You will be required to enter into a distribution agreement with McLane Foodservice, Inc. or Sysco Corporation (or its designated affiliate) as our currently designated general distributors, depending on the geographic market where your Restaurant will be located.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase all other food items including soft drinks and other beverages, ingredients, equipment (including, without limitation, technology equipment, components and software), furnishings, supplies, materials, services, and other items used or offered for sale at the Restaurant solely from approved suppliers
Payments
Must the franchisee participate in a gift card program?
YesItem 16
You must offer all services that we may require including, for example, acceptance of specified credit and debit cards; use, acceptance and participation in our gift card programs, and all other System promotions, local marketing, contests and other Restaurant and System services and activities.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Franchisee shall maintain a competent, conscientious, trained staff, including at least one fully trained manager on duty at the Restaurant at all times, in sufficient numbers so as to operate the Restaurant efficiently and effectively.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee shall take such steps as are necessary to ensure that its employees preserve good customer relations, wear uniforms of such color, design and other specifications as Franchisor may designate from time to time, present a neat and clean appearance, and render competent and courteous service to Restaurant…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
For each Restaurant, you must purchase our designated point of sale system, components, computer system, related software and other peripherals that we designate (collectively, the “POS System”) from our approved vendor, Xenial, Inc.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
There are no contractual limitations on our right to access to this information, and it is our intent in the near future to create programs that provide direct independent access to inventory and menu-mix information (i.e. inventory purchased, inventory received, inventory transferred and inventory disposal or waste)…
The filing answers no to 3 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is a minimum grand opening advertising spend required?Item 11
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Franchise agreement
The vendor opportunity at Bojangles
Bojangles operates 867 quick-service restaurants, 591 of them franchised and 276 company-owned, headquartered in North Carolina. Franchised outlets grew 4.787% year over year, and the FDD's Item 19 includes a financial performance representation for the system. For a software vendor, the system's scale and its named POS relationship matter, and Item 8 requires technology equipment, components, and software to come from approved suppliers.
Who controls software purchasing
Item 11 shows Bojangles' headquarters designates core restaurant technology directly rather than leaving it to franchisee discretion. Richard Del Valle, Chief Information Officer, Kenneth Koziol, Chief Restaurant Support Officer, and Reese Stewart, Chief Financial Officer and Treasurer, are the Item 2 officers whose titles cover technology, restaurant support, and finance. Jose Armario serves as CEO and President, with David Whitaker as COO and Tom Boland as Chief Marketing and Commercial Innovation Officer.
Tech named in the FDD, and what is actually required
Bojangles requires franchisees to purchase the designated POS System, including its components, computer system, related software, and other designated peripherals, from Xenial, Inc. as the approved vendor. Franchisees must also purchase their network package from a designated provider, currently CSI, Inc., at an estimated cost of $17,000. Older POS systems will eventually need to be replaced with the designated system, and franchisees may be required to upgrade to the current version of software and hardware as new versions become available. Franchisees must also subscribe to the then-current Learning Management System and pay $153 a month per restaurant for approved digital channel vendors that power the mobile app and website. Item 8 names Sysco in the filing. The computer system described in Item 11 must be purchased and used as specified.
Procurement, renewals, and timing
Bojangles runs an approved-supplier list under Item 8: franchisees must purchase proprietary seasonings and pre-prepared mixes from designated suppliers, and all other food items, equipment, technology components, furnishings, and supplies solely from suppliers Bojangles approves. Pepsi-Cola is named as the exclusive supplier of cola and most other soft drinks for new franchisees. Franchisees may submit a proposed alternative supplier to Bojangles' Supply Chain Department for approval. The initial franchise term is 20 years; Item 17 renewal requires timely notice, full compliance, satisfying monetary obligations, a renewal fee of 50% of the then-current franchise fee, and signing the current form of franchise agreement for an additional 10-year term.
How to read the Bojangles FDD
The embedded PDF viewer below carries Bojangles' 2026 Franchise Disclosure Document in full, including the Item 11 technology clauses and Item 8 supplier terms referenced above. Talk to FranCloud for a ranked target list of franchise systems that match your product's fit.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Bojangles, answered from the filing
Read the filing itself
Read the original document for the filing figures and their terms, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
Request an email alert when a newer filing for Bojangles is available.
Operator footprint
Who runs the locations
45 operators run 85 mapped locations. 11 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| VA | 49 |
|---|---|
| TX | 11 |
| NC | 5 |
| CA | 3 |
| GA | 3 |
Ownership
The portfolio behind Bojangles
Ownership: Bojangles.
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.