Xenial
Mandatoryr designated point of sale system, components, computer system, related software and other peripherals that we designate (collectively, the “POS System”) from our approved vendor, Xenial, Inc. In addi
From the filings
+4.787% units YoYHQ-led decisions
Bojangles
Quick service restaurantSoftware purchasing at Bojangles is controlled at the corporate level, with a leadership team that includes a Chief Restaurant Support Officer and a Chief Marketing and Commercial Innovation Officer. The chain mandates specific technology systems—including Xenial POS and Bofillment.com—across its 867 total units, 591 of which are franchised. For vendors, this represents a concentrated addressable market with clear tech requirements and a defined renewal cycle.
For software vendors selling into US franchise brands.
Live signals
Total units
867
591 franchised
Unit growth YoY
+4.787%
vs prior filing
AUV
—
Item 19, 2026
Royalty
4%
of gross sales
Ad fund
1%
national + local
Initial fee
$35K
per unit
Investment range
$2.85M–$3.95M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Sysco
iers you wish to purchase from, you may want to take these factors into consideration. You will be required to enter into a distribution agreement with McLane Foodservice, Inc. or Sysco Corporation (o
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 11 questions the text does not settle, which is not a no.
Accounting
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall, at Franchisee’s expense, submit to Franchisor, in the form prescribed by Franchisor, an unaudited balance sheet of the Franchised Business and a statement of profit or loss for the preceding quarter within thirty (30) days after the end of each quarter of Franchisee’s fiscal year.
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 11
We will consult with our Franchise Advisory Council regarding upcoming Special Promotions.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Franchisor specifically retains the right to make additions or changes to the beverage product brands offered by Franchisee.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We also have entered into arrangements with several beverage suppliers that have agreed to pay rebates or commissions to us based on purchases made by franchised and company-operated Restaurants.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
100Item 8
We estimate that purchases and leases that are subject to our standards and specifications will represent approximately 100% of the cost of all purchases and leases of goods and services to establish your Restaurant and 100% of the cost of all purchases and leases of goods and services to operate your Restaurant.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You or the supplier must pay us a charge not to exceed the reasonable cost of the evaluation and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to purchase products or retain any services from suppliers other than our approved suppliers or distributors, you must submit or have the proposed supplier submit to our Supply Chain Department at our principal place of business a written request for approval together with such evidence of conformity…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You are required to be compliant with the most current Payment Card Industry Data Security Standard as well as any other industry, legal or vendor standards and requirements.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Perform, as we deem advisable, inspections of the Restaurant, and evaluations of products sold and services rendered
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
We may periodically revise the contents of the Manual, and you must comply with each new or changed standard.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must propose, before your acquisition by lease or purchase of any site, the site for a Restaurant for our approval on forms or in the manner that we designate.
Marketing
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
This amount qualifies towards the 3% of Gross Sales you are required to spend for Local Marketing.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
Franchisor reserves the right and may in its sole discretion require Franchisee to participate along with other franchisees in regional cooperative advertising organizations or programs, established from time to time currently or in the future by Franchisor or by other franchisees for the purpose of advertising and…
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You will be required to enter into a distribution agreement with McLane Foodservice, Inc. or Sysco Corporation (or its designated affiliate) as our currently designated general distributors, depending on the geographic market where your Restaurant will be located.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase all other food items including soft drinks and other beverages, ingredients, equipment (including, without limitation, technology equipment, components and software), furnishings, supplies, materials, services, and other items used or offered for sale at the Restaurant solely from approved suppliers
Payments
Must the franchisee participate in a gift card program?
YesItem 16
You must offer all services that we may require including, for example, acceptance of specified credit and debit cards; use, acceptance and participation in our gift card programs, and all other System promotions, local marketing, contests and other Restaurant and System services and activities.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Franchisee shall maintain a competent, conscientious, trained staff, including at least one fully trained manager on duty at the Restaurant at all times, in sufficient numbers so as to operate the Restaurant efficiently and effectively.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee shall take such steps as are necessary to ensure that its employees preserve good customer relations, wear uniforms of such color, design and other specifications as Franchisor may designate from time to time, present a neat and clean appearance, and render competent and courteous service to Restaurant…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
For each Restaurant, you must purchase our designated point of sale system, components, computer system, related software and other peripherals that we designate (collectively, the “POS System”) from our approved vendor, Xenial, Inc.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
There are no contractual limitations on our right to access to this information, and it is our intent in the near future to create programs that provide direct independent access to inventory and menu-mix information (i.e. inventory purchased, inventory received, inventory transferred and inventory disposal or waste)…
The filing answers no to 3 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is a minimum grand opening advertising spend required?Item 11
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ committee: CEO/President + VP Ops + IT/CIO + Franchise + procurement involved.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Bojangles
Bojangles is a quick-service restaurant chain headquartered in North Carolina with 867 total units—591 franchised and 276 company-owned—and a year-over-year unit growth rate of 4.787%. The chain operates on a 20-year initial franchise term with a 4.0% royalty rate. For software vendors, the addressable market spans the entire system, but the purchasing dynamic is centralized: technology mandates flow from HQ to both franchised and company-owned locations.
Who controls software purchasing
The buying center at Bojangles sits with the C-suite. Kenneth Koziol serves as Chief Restaurant Support Officer, a role that typically oversees operational technology and store-level systems. Tom Boland, Chief Marketing and Commercial Innovation Officer, is the likely owner of customer-facing and commercial tech decisions. CEO Jose Armario and COO David Whitaker are positioned to sign off on enterprise-wide agreements. CFO Reese Stewart controls the budget. Vendors should map their outreach to Koziol for operations tech and Boland for marketing or innovation tools.
Mandated and current tech stack
Bojangles mandates four systems in its 2026 FDD: Xenial as the POS system, Bofillment.com, the Bojangles intranet system (Portal), and one.bojangles.com. ServSafe Online is listed as recommended. This stack creates both constraints and opportunities. A vendor selling POS-adjacent software must integrate with or complement Xenial. The mandated intranet and portal suggest a controlled digital workplace, which may limit standalone SaaS adoption unless it plugs into that ecosystem. Any pitch should address how your software coexists with these mandated platforms.
Procurement, renewals, and timing
The FDD does not include an Item 8 procurement extract, so the designated-supplier versus approved-supplier framework is not publicly disclosed. However, the renewal terms in Item 17 offer a timing signal. Franchisees seeking a 10-year renewal must sign the then-current form of Franchise Agreement, which may contain materially different terms than the original. This creates a natural re-evaluation point where corporate could introduce new tech mandates or renegotiate vendor relationships. With a 20-year initial term, the renewal cycle is long, but the 4.787% unit growth rate means new locations are opening steadily, each requiring the mandated tech stack from day one.
How to read the Bojangles FDD
The 2026 Bojangles Franchise Disclosure Document is embedded below. Focus on Item 11 for the full list of mandated and recommended technology systems, Item 1 for the executive team that controls purchasing, and Item 17 for renewal conditions that can trigger tech stack changes. The absence of an Item 8 extract means you will need to engage HQ directly to understand their procurement process. For a ranked target list of franchise systems aligned to your software category, FranCloud can help.
Questions vendors ask
Bojangles, answered from the filing
Key decision-makers include Kenneth Koziol (Chief Restaurant Support Officer) and Tom Boland (Chief Marketing and Commercial Innovation Officer), with CEO Jose Armario and COO David Whitaker likely involved in major enterprise agreements.
The 2026 FDD mandates Xenial as the POS system, Bofillment.com, the Bojangles intranet system (Portal), and one.bojangles.com. ServSafe Online is also recommended.
Bojangles operates 867 total units in the US, consisting of 591 franchised locations and 276 company-owned restaurants, with 4.787% year-over-year unit growth.
The most recent FDD does not include an Item 8 procurement extract, so the designated-supplier versus approved-supplier model is not publicly disclosed.
Franchise agreements run 20 years with 10-year renewal terms. Renewal requires a current-form agreement, which may introduce materially different terms—creating potential re-evaluation windows for tech vendors.
The Bojangles FDD was filed with state franchise regulators in 2026. You can view the full document in the embedded PDF viewer below.
Source
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Bojangles files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
375 operators run 375 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit375
Top states by locations
| VA | 156 |
|---|---|
| SC | 67 |
| TN | 44 |
| TX | 33 |
| NC | 18 |
Ownership
The portfolio behind Bojangles
single_brand_holdco of Bojangles.
Related Quick service restaurant brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.