Xenial
Mandatoryr designated point of sale system, components, computer system, related software and other peripherals that we designate (collectively, the “POS System”) from our approved vendor, Xenial, Inc. In addi
+4.787% units YoYHQ-led decisions
Bojangles
Quick service restaurantSoftware purchasing at Bojangles is controlled at the corporate level, with a leadership team that includes a Chief Restaurant Support Officer and a Chief Marketing and Commercial Innovation Officer. The chain mandates specific technology systems—including Xenial POS and Bofillment.com—across its 867 total units, 591 of which are franchised. For vendors, this represents a concentrated addressable market with clear tech requirements and a defined renewal cycle.
Live signals
Total units
867
591 franchised
Unit growth YoY
+4.787%
vs prior filing
AUV
—
Item 19, 2026
Royalty
4%
of gross sales
Ad fund
1%
national + local
Initial fee
$35K
per unit
Investment range
$2.85M–$3.95M
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
unaudited
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Sysco
iers you wish to purchase from, you may want to take these factors into consideration. You will be required to enter into a distribution agreement with McLane Foodservice, Inc. or Sysco Corporation (o
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ committee: CEO/President + VP Ops + IT/CIO + Franchise + procurement involved.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Bojangles
Bojangles is a quick-service restaurant chain headquartered in North Carolina with 867 total units—591 franchised and 276 company-owned—and a year-over-year unit growth rate of 4.787%. The chain operates on a 20-year initial franchise term with a 4.0% royalty rate. For software vendors, the addressable market spans the entire system, but the purchasing dynamic is centralized: technology mandates flow from HQ to both franchised and company-owned locations.
Who controls software purchasing
The buying center at Bojangles sits with the C-suite. Kenneth Koziol serves as Chief Restaurant Support Officer, a role that typically oversees operational technology and store-level systems. Tom Boland, Chief Marketing and Commercial Innovation Officer, is the likely owner of customer-facing and commercial tech decisions. CEO Jose Armario and COO David Whitaker are positioned to sign off on enterprise-wide agreements. CFO Reese Stewart controls the budget. Vendors should map their outreach to Koziol for operations tech and Boland for marketing or innovation tools.
Mandated and current tech stack
Bojangles mandates four systems in its 2026 FDD: Xenial as the POS system, Bofillment.com, the Bojangles intranet system (Portal), and one.bojangles.com. ServSafe Online is listed as recommended. This stack creates both constraints and opportunities. A vendor selling POS-adjacent software must integrate with or complement Xenial. The mandated intranet and portal suggest a controlled digital workplace, which may limit standalone SaaS adoption unless it plugs into that ecosystem. Any pitch should address how your software coexists with these mandated platforms.
Procurement, renewals, and timing
The FDD does not include an Item 8 procurement extract, so the designated-supplier versus approved-supplier framework is not publicly disclosed. However, the renewal terms in Item 17 offer a timing signal. Franchisees seeking a 10-year renewal must sign the then-current form of Franchise Agreement, which may contain materially different terms than the original. This creates a natural re-evaluation point where corporate could introduce new tech mandates or renegotiate vendor relationships. With a 20-year initial term, the renewal cycle is long, but the 4.787% unit growth rate means new locations are opening steadily, each requiring the mandated tech stack from day one.
How to read the Bojangles FDD
The 2026 Bojangles Franchise Disclosure Document is embedded below. Focus on Item 11 for the full list of mandated and recommended technology systems, Item 1 for the executive team that controls purchasing, and Item 17 for renewal conditions that can trigger tech stack changes. The absence of an Item 8 extract means you will need to engage HQ directly to understand their procurement process. For a ranked target list of franchise systems aligned to your software category, FranCloud can help.
Questions vendors ask
Bojangles, answered from the filing
Key decision-makers include Kenneth Koziol (Chief Restaurant Support Officer) and Tom Boland (Chief Marketing and Commercial Innovation Officer), with CEO Jose Armario and COO David Whitaker likely involved in major enterprise agreements.
The 2026 FDD mandates Xenial as the POS system, Bofillment.com, the Bojangles intranet system (Portal), and one.bojangles.com. ServSafe Online is also recommended.
Bojangles operates 867 total units in the US, consisting of 591 franchised locations and 276 company-owned restaurants, with 4.787% year-over-year unit growth.
The most recent FDD does not include an Item 8 procurement extract, so the designated-supplier versus approved-supplier model is not publicly disclosed.
Franchise agreements run 20 years with 10-year renewal terms. Renewal requires a current-form agreement, which may introduce materially different terms—creating potential re-evaluation windows for tech vendors.
The Bojangles FDD was filed with state franchise regulators in 2026. You can view the full document in the embedded PDF viewer below.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Bojangles files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
156 operators run 156 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit156
Top states by locations
| VA | 86 |
|---|---|
| TX | 22 |
| NC | 10 |
| GA | 6 |
| LA | 5 |
Ownership
The portfolio behind Bojangles
parent_company of Bojangles Issuer, LLC.
Related Quick service restaurant brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.