Binghamton HOTS

Binghamton HOTS FDD 2023 8 (1) (2) (3) (4) Fees (1) Amount Due Date Remarks Charges for “mystery Up to $150 Monthly See Note 6. The mystery shopper” quality shopper program will be control evaluation separate from our programs for customer surveys and customer satisfaction audits (which may require you to accept coupons from participating customers for discounted or complimentary items) ServSafe/TIPS (or $150 per person or the As needed Each of your managers and similar) Certification then-current market other employees we rate designate must be ServSafe and TIPS or similarly certified. Payable to an approved supplier Insurance Premiums Reimbursement of our On demand If you do not maintain the costs, plus 10% required insurance coverages, administrative fee we have the right (but not the obligation) to obtain insurance on your behalf Management Fee 10% of Gross Sales, If incurred We may step in and manage plus expenses your Restaurant in certain circumstances, such as death, disability or prolonged absence. We will charge a management fee if we manage your Restaurant, and you must reimburse our expenses Point of Sale System $70 to $125, based on Monthly Payable to approved supplier Support & level of service for the support and Maintenance maintenance of the Toast point of sale system. The monthly charge includes the costs for the online ordering and loyalty programs in which you are required to participate. Binghamton HOTS FDD 2023 9 (1) (2) (3) (4) Fees (1) Amount Due Date Remarks QuickBooks Support $250 Annually Payable to approved supplier. This is optional. At the current time we do not require you to use QuickBooks as your accounting system, but if you do, we recommend you purchase the support contract. Technology Fee (7) $100 Payable monthly on The technology fee will the 1st of the month offset technology related or the next business costs we incur, including day after the 1st those related to an intranet, franchisee portal, maintenance of our website and similar items. Gift Card Program Will vary, depending As incurred Payable to approved supplier. on number of gift cards You must participate in our sold and/or processed gift card program. Gift cards will be available for sale and redemption at any Restaurant in the System. Prohibited Product or $500 per day for each As incurred If you offer any product or Service Fee day the infraction service at your Restaurant continues that we have not approved Operations Manual $2,500 As incurred If your copy of the Replacement Fee Operations Manual is lost or destroyed and you require a replacement copy

Binghamton HOTS FDD 2023 8 (1) (2) (3) (4) Fees (1) Amount Due Date Remarks Charges for “mystery Up to $150 Monthly See Note 6. The mystery shopper” quality shopper program will be control evaluation separate from our programs for customer surveys and customer satisfaction audits (which may require you to accept coupons from participating customers for discounted or complimentary items) ServSafe/TIPS (or $150 per person or the As needed Each of your managers and similar) Certification then-current market other employees we rate designate must be ServSafe and TIPS or similarly certified. Payable to an approved supplier Insurance Premiums Reimbursement of our On demand If you do not maintain the costs, plus 10% required insurance coverages, administrative fee we have the right (but not the obligation) to obtain insurance on your behalf Management Fee 10% of Gross Sales, If incurred We may step in and manage plus expenses your Restaurant in certain circumstances, such as death, disability or prolonged absence. We will charge a management fee if we manage your Restaurant, and you must reimburse our expenses Point of Sale System $70 to $125, based on Monthly Payable to approved supplier Support & level of service for the support and Maintenance maintenance of the Toast point of sale system. The monthly charge includes the costs for the online ordering and loyalty programs in which you are required to participate.

In addition to these activities, we may also establish an intranet through which downloads of operations and marketing materials, exchanges of franchisee email, System discussion forums and System- wide communications (among other activities) can be done. You may not maintain your own website; otherwise maintain a presence or advertise on the internet or any other mode of electronic commerce in connection with your Restaurant; establish a link to any website we establish at or from any other website or page; or at any time establish any other website, electronic commerce presence or URL which in whole or in part incorporates the “Binghamton HOTS” name or any names confusingly similar to the Proprietary Marks. You are not permitted to promote your Restaurant or use any of the Proprietary Marks in any manner on any social or networking websites, such as Facebook, Foursquare, Instagram, LinkedIn or Twitter, without our prior written consent. We will control all social media initiatives. You must comply with our System standards regarding the use of social media in your Restaurant’s operation, including prohibitions on your and the Restaurant’s employees posting or blogging comments about the Restaurant or the System, other than on a website established or authorized by us (“social media” includes personal blogs, common social networks like Facebook, Foursquare, Instagram and MySpace, professional networks like LinkedIn, live-blogging tools like Twitter, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools). We will provide access to branded social media pages/handles/assets, and you must update these regularly. We have the right to conduct collective/national campaigns via local social media on your behalf.

You are not permitted to promote your Restaurant or use any of the Proprietary Marks in any manner on any social or networking websites, such as Facebook, Foursquare, Instagram, LinkedIn or Twitter, without our prior written consent. We will control all social media initiatives. You must comply with our System standards regarding the use of social media in your Restaurant’s operation, including prohibitions on your and the Restaurant’s employees posting or blogging comments about the Restaurant or the System, other than on a website established or authorized by us (“social media” includes personal blogs, common social networks like Facebook, Foursquare, Instagram and MySpace, professional networks like LinkedIn, live-blogging tools like Twitter, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools). We will provide access to branded social media pages/handles/assets, and you must update these regularly. We have the right to conduct collective/national campaigns via local social media on your behalf.

In addition to these activities, we may also establish an intranet through which downloads of operations and marketing materials, exchanges of franchisee email, System discussion forums and System- wide communications (among other activities) can be done. You may not maintain your own website; otherwise maintain a presence or advertise on the internet or any other mode of electronic commerce in connection with your Restaurant; establish a link to any website we establish at or from any other website or page; or at any time establish any other website, electronic commerce presence or URL which in whole or in part incorporates the “Binghamton HOTS” name or any names confusingly similar to the Proprietary Marks. You are not permitted to promote your Restaurant or use any of the Proprietary Marks in any manner on any social or networking websites, such as Facebook, Foursquare, Instagram, LinkedIn or Twitter, without our prior written consent. We will control all social media initiatives. You must comply with our System standards regarding the use of social media in your Restaurant’s operation, including prohibitions on your and the Restaurant’s employees posting or blogging comments about the Restaurant or the System, other than on a website established or authorized by us (“social media” includes personal blogs, common social networks like Facebook, Foursquare, Instagram and MySpace, professional networks like LinkedIn, live-blogging tools like Twitter, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools). We will provide access to branded social media pages/handles/assets, and you must update these regularly. We have the right to conduct collective/national campaigns via local social media on your behalf.

You are not permitted to promote your Restaurant or use any of the Proprietary Marks in any manner on any social or networking websites, such as Facebook, Foursquare, Instagram, LinkedIn or Twitter, without our prior written consent. We will control all social media initiatives. You must comply with our System standards regarding the use of social media in your Restaurant’s operation, including prohibitions on your and the Restaurant’s employees posting or blogging comments about the Restaurant or the System, other than on a website established or authorized by us (“social media” includes personal blogs, common social networks like Facebook, Foursquare, Instagram and MySpace, professional networks like LinkedIn, live-blogging tools like Twitter, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools). We will provide access to branded social media pages/handles/assets, and you must update these regularly. We have the right to conduct collective/national campaigns via local social media on your behalf.