BiC Franchise System

The vendor opportunity at BiC Franchise System

BiC Franchise System operates 37 total units—36 franchised and 1 company-owned—across three states: California, Maryland, and Georgia. The system’s average unit volume sits at $223,624, with a 12% royalty rate and a 5-year initial franchise term. For software vendors, the addressable market is 36 franchised locations, all of which are single-unit operators; no multi-unit franchisees are recorded in the most recent FDD. This means every sale runs through a single decision-making channel: headquarters.

Year-over-year unit growth is not disclosed, and the operator footprint shows no franchisees with more than one location. The top state by unit count is California, with three mapped locations. The small, geographically concentrated network means a vendor can cover the entire system with a focused HQ outreach strategy rather than a dispersed field-sales effort.

Who controls software purchasing

Software purchasing authority at BiC sits with the executive team named in Item 1 of the 2026 FDD. Hao Lam serves as Chief Executive Officer and Chairman, and Susan McNab holds the Co-Chief Executive Officer title. The financial and operational sides of the business are led by Chief Financial Officer Stephanie Zhu and Chief Operating Officer Laura Leddusire. No separate Chief Information Officer or VP of Technology is listed, so vendors should expect that financial and operational executives—particularly the CFO and COO—evaluate and approve software investments.

Because the system has no parent company on file and appears independently owned, there is no larger corporate procurement hierarchy to navigate. The four named executives are the buying center. A pitch that speaks to unit-level economics, royalty compliance, and operational efficiency will resonate with this group.

Mandated and current tech stack

The 2026 FDD mandates two technology systems across the franchise network. BCP-LMS is required for learning management, and both QuickBooks and QuickBooks Online by Intuit Inc. are mandated for accounting. No point-of-sale system, CRM, scheduling, or payroll platform is disclosed as mandated or recommended in the FDD. This creates potential white space for vendors in operational software categories that sit alongside the mandated accounting and LMS tools.

Vendors should note the Intuit Inc. relationship. If QuickBooks is deeply embedded, any proposed software will need to integrate cleanly with QuickBooks Desktop and QuickBooks Online. The absence of a mandated POS suggests franchisees may choose their own or operate without one, which is a gap a vendor could address directly with HQ.

Procurement, renewals, and timing

Item 8 of the FDD—which typically discloses procurement restrictions, designated suppliers, or approved vendor lists—contains no extract. This means BiC’s procurement model is not publicly defined in the franchise disclosure document. Vendors should assume an open or lightly governed model until they confirm otherwise during the sales process.

Renewal conditions, outlined in Item 17, provide a potential trigger for technology evaluation. Franchisees renewing for an additional 5-year term must sign the then-current form of franchise agreement, which may contain materially different terms. They must also remodel their center and upgrade furniture, fixtures, and equipment to current standards. If BiC updates its tech mandates in a future franchise agreement, renewal cycles become natural moments for software adoption. The franchisor also reserves the right to condition renewal on minimum customer satisfaction requirements, which could drive demand for customer-experience or feedback tools.

How to read the BiC Franchise System FDD

The 2026 BiC Franchise System Franchise Disclosure Document is embedded below for your review. Key sections for software vendors include Item 1 (executive team and ownership), Item 11 (mandated technology and supplier relationships), and Item 17 (renewal conditions and contract windows). The FDD is filed with state franchise regulators and represents the most current public disclosure available. Use it to validate the decision-makers, tech stack, and unit economics before building your pitch.

For a ranked list of franchise systems that match your software category, reach out to FranCloud and we will surface the targets with the highest likelihood of near-term conversion.