Aloha
Office signing lease for Equipment7 software and hardware; Before opening for office equipment Opening Inventory8 $12,500 Lump Sum when Before Opening Our Affiliate, ordered Royal Aloha Enterprises, a
From the filings
+31.25% units YoYHQ-led decisions
Bad Ass Coffee of Hawaii
Quick service restaurantSoftware purchasing at Bad Ass Coffee of Hawaii is driven by a franchisor mandate covering accounting, back-office, communications, online marketing, and ordering/loyalty/gift card systems. The brand operates 42 franchised locations with a disclosed average unit volume of $790,984, creating a concentrated addressable market for vendors who can meet these mandated stack requirements. Decision-making authority sits with the franchisor’s executive team, including the Chief Growth Officer and Chief Operating Officer, who shape the technology roadmap for the system.
For software vendors selling into US franchise brands.
Live signals
Total units
43
42 franchised
Unit growth YoY
+31.25%
vs prior filing
AUV
$791K
Item 19, 2025
Royalty
5%
of gross sales
Ad fund
2%
national + local
Initial fee
$40K
per unit
Investment range
$524K–$991K
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Sysco
r Equipment7 software and hardware; Before opening for office equipment Opening Inventory8 $12,500 Lump Sum when Before Opening Our Affiliate, ordered Royal Aloha Enterprises, and Sysco – approved foo
Franchisor behaviours
What the franchisor requires
28 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
The Franchisee shall establish and maintain, at its own expense, bookkeeping, accounting and data processing systems which conform to the specifications that the Franchisor may prescribe from time to time.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to information through the POS System software and back-office software concerning sales and inventory of your Shop, and we will control the type of information that is provided through both systems.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
quarterly financial statements, prepared in accordance with generally accepted accounting principles (“GAAP”), consistently applied, using the forms and templates specified by the Franchisor, which shall include a profit and loss statement and balance sheet for the BAD ASS COFFEE OF HAWAII Shop or for the Franchisee…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We require that you purchase from our affiliate, Royal Aloha Enterprises (“Enterprises”), proprietary items included roasted coffees, powdered drink blends, syrups, tea, branded cups, lids, certain branded merchandise, packaged coffee and other proprietary items that we have developed (“Proprietary Items”).
Is there a franchisee advisory council, association or committee?
YesItem 11
We have established a franchisee advisory council (the “FAC”) that provides advice to us on various matters, including advertising generally.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to change the approved supplier for the POS System software, back-office software, and software maintenance and update services.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
In the fiscal year ended December 31, 2025, we did not derive any revenue on account of franchisees’ required purchases.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Currently, we receive rebates from two of our approved vendors, one of which provides cleaning supplies to our System franchisees, and one of which is a buying co-op for certain items in connection with the operations of our franchised Shops.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
30Item 8
approximately 30% of the total cost of operating a BAD ASS COFFEE OF HAWAII Shop after that time.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesFranchise agreement
A charge not to exceed the reasonable cost of investigation may be made by the Franchisor and shall be paid by the Franchisee.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you wish to propose an alternate supplier for a service or product, you may request in writing for us to review and evaluate.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
The Franchisee acknowledges that, as between the Franchisee and the Franchisor, the Franchisor has the sole rights to and interest in all telephone, facsimile machine numbers and directory listings associated with any Mark.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Additionally, the Franchisee must purchase, install and implement computer data security hardware and software, firewall protection, and security breach insurance through the Franchisor’s designated or approved supplier, if any.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Conduct regular inspections of your Shop, with or without notice, its operations, the menu items offered, the manner in which menu items are provided, inventory, coffee and merchandise for sale, services rendered within the Shop and your equipment, as we deem advisable in our sole discretion, to evaluate your…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
The Franchisor reserves the right to revise the Operations Manual from time to time as it deems necessary to update or change operating and marketing techniques or standards and specifications.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must locate and obtain our approval of the Franchised Location and the lease for your location before you sign it.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
The Franchisee shall not operate an independent Website for its Shop location.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
The Franchisee shall pay the Franchisor a $15,000 fee (“Grand Opening Marketing Fee”) for which the Franchisor will conduct a grand opening event and promotional program for the BAD ASS COFFEE OF HAWAII Shop at or around the time that the Shop opens.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 8
We require you to participate in a prepaid card physical or digital gift card, rewards card and customer loyalty program (each, a “Card Program”).
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
We require that you purchase from our affiliate, Royal Aloha Enterprises (“Enterprises”), proprietary items included roasted coffees, powdered drink blends, syrups, tea, branded cups, lids, certain branded merchandise, packaged coffee and other proprietary items that we have developed (“Proprietary Items”).
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
The Franchisee shall purchase all roasted coffee, merchandise, products, equipment, materials, supplies and services required for the operation of the BAD ASS COFFEE OF HAWAII Shop from the Franchisor, from the Franchisor’s affiliates, from suppliers designated or approved by the Franchisor.
Payments
Must the franchisee participate in a gift card program?
YesItem 8
We require you to participate in a prepaid card physical or digital gift card, rewards card and customer loyalty program (each, a “Card Program”).
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You will need to designate a manager (“Principal Manager”) to be responsible for the direct on-premises supervision of each of your Shops at all times during their hours of operation.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
The Franchisor will make available to the Franchisee standards and specifications for products and services offered at or through the BAD ASS COFFEE OF HAWAII Shop and for the Franchised Location, equipment, furniture, fixtures, roasted coffee and merchandise offered for sale, inventory policies, employee attire…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
The Franchisee shall purchase, install and utilize in its Shop the point-of-sale system, back-office software and other software which must be obtained from the Franchisor, its affiliates or designated or approved suppliers in accordance with the Franchisor’s standards and specifications.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to information through the POS System software and back-office software concerning sales and inventory of your Shop, and we will control the type of information that is provided through both systems.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right to charge a tuition or fee, commensurate with our then current published prices for such training, payable in advance.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
The Franchisee (owner) and a Manager are required to attend an annual Convention for franchisees, at the Franchisee’s expense.
The filing answers no to 2 questions
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
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- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
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The vendor opportunity at Bad Ass Coffee of Hawaii
Bad Ass Coffee of Hawaii operates 43 total units, 42 of which are franchised, with a disclosed average unit volume of $790,984. The brand grew unit count by 31.25% year-over-year, signaling an expanding footprint that could increase the number of software seats over time. For a SaaS vendor, the immediate addressable market is those 42 franchised locations, all subject to franchisor technology mandates. The parent entity is Royal Aloha Coffee Company, LLC, a holding company structure that may centralize procurement decisions further.
Who controls software purchasing
Software purchasing authority rests at the franchisor level. The 2026 FDD lists Scott Snyder as Chief Growth Officer, Tom Wylie as Chief Operating Officer, and Sue Sauer as Chief Operations Officer Franchise. These executives, along with Iain Douglas (Chief Brand Officer) and Chris Webb (Chief Commercial Officer for Royal Aloha Enterprises, LLC), form the likely buying center for any system-wide technology decision. Vendors should direct initial outreach to the growth and operations leadership, as they oversee the tools franchisees are required to adopt.
Mandated and current tech stack
The FDD mandates five categories of technology: accounting management software, back-office operating software, a management system and communications portal, online marketing tools, and online ordering/loyalty/gift card software. Specific vendor names for these mandated systems are not disclosed in the FDD, which means a vendor must engage the franchisor directly to understand the incumbent landscape and identify displacement or integration opportunities. The breadth of the mandate—covering financial, operational, marketing, and customer-facing functions—suggests a preference for an integrated or tightly coupled stack.
Procurement, renewals, and timing
Item 8 of the FDD does not provide a procurement extract, so the franchisor’s supplier designation model—whether designated, approved-list, or open—is not publicly known. Initial franchise agreements run 10 years. At renewal, franchisees must remodel, pay a fee, and sign a new agreement that may contain materially different terms than the original contract. This renewal trigger, combined with the 31.25% unit growth rate, creates potential windows for system-wide technology evaluations as new cohorts of franchisees come on board or existing operators reach the end of their term.
How to read the Bad Ass Coffee of Hawaii FDD
The 2026 Franchise Disclosure Document is the authoritative source for unit counts, executive contacts, fee structures, and technology mandates. The embedded PDF viewer below provides the full text. Focus on Item 1 for executive names, Item 11 for the franchisor’s obligations regarding technology, and Item 19 for financial performance representations including the $790,984 AUV. Item 17 outlines the renewal conditions and the 10-year term. For vendors, cross-referencing these sections reveals both the decision-makers and the contractual leverage points for software adoption. If you need a ranked target list of franchise systems matched to your software category, FranCloud can build one from this data.
Questions vendors ask
Bad Ass Coffee of Hawaii, answered from the filing
The franchisor’s leadership team controls technology decisions. Key executives include Scott Snyder (Chief Growth Officer), Tom Wylie (Chief Operating Officer), and Sue Sauer (Chief Operations Officer Franchise), who influence mandated system selection.
The 2026 FDD mandates accounting management software, back-office operating software, a management system and communications portal, online marketing tools, and online ordering/loyalty/gift card software. Specific vendor names are not disclosed in the FDD.
The system has 43 total units, of which 42 are franchised. The number of company-owned units is not disclosed in the 2026 FDD.
The FDD does not include an Item 8 procurement extract, so whether the franchisor designates specific suppliers, maintains an approved list, or allows open purchasing is not publicly disclosed.
Initial franchise terms run 10 years. Renewal requires a remodel, fee payment, and signing a new agreement that may differ materially from the original. Contract windows may align with renewal cycles or system-wide tech mandates.
The FDD is filed with state franchise regulators in 2026. You can review the full document using the embedded PDF viewer below to analyze tech mandates, executive contacts, and unit economics directly.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Bad Ass Coffee of Hawaii files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
43 operators run 43 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit43
Top states by locations
| FL | 9 |
|---|---|
| TX | 5 |
| CA | 4 |
| SC | 3 |
| CO | 3 |
Ownership
The portfolio behind Bad Ass Coffee of Hawaii
single_brand_holdco of Royal Aloha Coffee.
Related Quick service restaurant brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.