Facebook
Mandatorydiately. You must comply with our System standards regarding the use of social media in your Store’s operation (“social media” includes personal blogs, common social networks like Facebook and profess
From the filings
+6.897% units YoYHQ-led decisions
16 Handles Store
Quick service restaurantSoftware purchasing at 16 Handles Store is controlled at the franchisor level, with Neil Hershman (CEO) and the leadership team listed in the 2026 FDD as key decision-makers. The brand mandates Facebook, QuickBooks, Snapchat, and TikTok, and lists DoorDash, Grubhub, Instagram, and LinkedIn as recommended or current systems. With 31 franchised units, all operated by single-unit franchisees, the addressable market is concentrated but offers a clear entry point through HQ.
For software vendors selling into US franchise brands.
Live signals
Total units
31
31 franchised
Unit growth YoY
+6.897%
vs prior filing
AUV
$805K
Item 19, 2024
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$30K
per unit
Investment range
$250K–$657K
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
QuickBooks
Mandatorygencies Professional Fees $500 to $5,000 As arranged As arranged Accountant; (Note 13) Attorney; Architect © 2025 16 Handles Franchising, LLC 2025 Franchise Disclosure Document 12 QB\95667075.1 To Who
Snapchat
Mandatoryabsolute discretion, you may promote your Store and/or using the Proprietary Marks in any manner on social and/or networking Websites, such as Facebook, LinkedIn, Yelp, Instagram, Snapchat, TikTok and
TikTok
Mandatoryiscretion, you may promote your Store and/or using the Proprietary Marks in any manner on social and/or networking Websites, such as Facebook, LinkedIn, Yelp, Instagram, Snapchat, TikTok and X, withou
DoorDash
e sold and delivered by the same vendor) used in the operation of the Affiliate Stores. This also includes expenses related to delivery of first party orders through services like Doordash Drive. The
Grubhub
ns, including toll-free numbers, directed to or received from customers or prospective customers located anywhere. This excludes using online third-party delivery channels such as Grubhub, UberEats, a
Instagram
r sole and absolute discretion, you may promote your Store and/or using the Proprietary Marks in any manner on social and/or networking Websites, such as Facebook, LinkedIn, Yelp, Instagram, Snapchat,
LinkedIn
determine in our sole and absolute discretion, you may promote your Store and/or using the Proprietary Marks in any manner on social and/or networking Websites, such as Facebook, LinkedIn, Yelp, Insta
Uber Eats
ding toll-free numbers, directed to or received from customers or prospective customers located anywhere. This excludes using online third-party delivery channels such as Grubhub, UberEats, and Doorda
Yelp
in our sole and absolute discretion, you may promote your Store and/or using the Proprietary Marks in any manner on social and/or networking Websites, such as Facebook, LinkedIn, Yelp, Instagram, Snap
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We reserve the right to download sales, other data and communications from your Computer System.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall: 12.2.1 Prepare by the tenth (10th) day of each calendar month an income statement and an activity report for the preceding calendar month, which shall be in the form prescribed by Franchisor.
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to change our specifications in the future to take advantage of technological advances or to adapt the system to meet operational needs and changes.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
175021Item 8
During our fiscal year ending December 31, 2024, we derived $175,021 from required franchisee purchased and leases, which is 9.3% of our total revenue of $1,883,161.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay a charge of the greater of $1,000 or the actual cost of the evaluation and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to purchase unapproved products or Store Items from other than approved suppliers or unapproved products from approved suppliers, you must submit to us a written request to approve the proposed product or supplier, together with evidence of conformity with our specifications as we reasonably require.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee hereby authorizes Franchisor to instruct issuers of any telephone and internet domain name services, and other providers to transfer any such telephone numbers, domain names, websites, addresses, and any other identifiers to Franchisor upon termination of this Agreement, without need for any further…
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
Franchisee shall participate in all customer surveys and satisfaction audits, which may require that Franchisee provide discount or complimentary Products.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We may conduct, as we deem advisable, periodic inspections of the Franchised Store and may provide evaluations of the Products sold and services rendered at the Franchised Store.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may from time to time revise the contents of the Manual, and Franchisee expressly agrees to comply with each new or changed standard.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
No site shall be deemed approved unless it has been expressly approved in writing by Franchisor.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 7
A minimum of $10,000 must be spent to conduct the grand opening marketing.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
Franchisee shall spend on a yearly basis a minimum of Ten Thousand Dollars ($10,000).
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Franchisee shall participate in promotional programs developed by Franchisor or a third party for the System, in the manner directed by Franchisor in the Manual or otherwise in writing.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
Immediately upon Franchisor’s request, the Franchisee must become a member of the Cooperative Fund for the area in which some or all of Franchisee’s Designated Territory is located.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
We may designate a single supplier, which may be us or one of our affiliates, for any products, equipment, supplies, or services, and you must purchase these items exclusively from the designated supplier.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
We may designate a single supplier, which may be us or one of our affiliates, for any products, equipment, supplies, or services, and you must purchase these items exclusively from the designated supplier.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
You must pay your royalties and marketing fund contributions by EFT (electronic funds transfer).
Must the franchisee participate in a gift card program?
YesItem 6
You must participate in the Gift Card program.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Franchisee shall have on duty at all times a minimum of one (1) certified manager, which may be Franchisee, and/or hourly employees trained in management activities who have completed all training and certifications required by Franchisor.
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
comply with such uniforms and/or dress code as Franchisor may prescribe
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must use our current designated supplier, Toast, for the POS System.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
You must provide us with independent access to your Computer System in the form and manner that we may request.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
If the program is voluntary, Franchisor shall have the right to charge Franchisee a nominal fee for the program, which will be in addition to its attendees’ expenses.
The filing answers no to 5 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 11
- Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?Item 8
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Is attendance at an annual convention or conference mandatory for the franchisee?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
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- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at 16 Handles Store
16 Handles Store is a quick-service restaurant franchise with 31 total units, all franchised, and an average unit volume of $804,648. The brand operates in four states—New York (29 units), New Jersey (14), Connecticut (4), and Florida (2)—and grew unit count by 6.9% year-over-year. For software vendors, the immediate addressable market is 31 locations, with no multi-unit operators on file. Every franchisee is a single-unit owner, meaning any technology rollout must be sold through and supported by the franchisor’s HQ team.
The franchise is independently owned, with no parent company disclosed in the 2026 FDD. Royalties run at 6.0% of gross sales, and the initial franchise term is 10 years. Renewal terms are 5 years, subject to signing a new franchise agreement that may contain materially different terms, though fees will not exceed those charged to similarly situated renewing franchisees.
Who controls software purchasing
The 2026 FDD Item 1 lists the following executives at the franchisor level: Neil Hershman, Chief Executive Officer and Managing Member; Daniel Duncan, Chief Creative Officer; Lisa Mallon, VP of Operations and Training; Frederick Frey, VP of Franchise Development; and Edwina Arroyo, Controller. No CIO or CTO is named. For operational and training software, Lisa Mallon is the likely buyer. For marketing and social media tools, Daniel Duncan’s creative remit makes him the probable decision-maker. Financial and accounting platforms would fall under Edwina Arroyo’s purview. Because all 31 units are franchised and no multi-unit operators exist, there is no separate buying center at the franchisee level—HQ controls technology mandates and recommendations.
Mandated and current tech stack
The FDD explicitly mandates four platforms: Facebook, QuickBooks, Snapchat, and TikTok. These are non-negotiable for franchisees. Additionally, the brand lists DoorDash, Grubhub, Instagram, and LinkedIn as systems in use, though these are not described as mandated. Notably, no point-of-sale system is named in the available extracts, which may indicate an open or undisclosed POS environment. Vendors selling accounting, social media management, or delivery-integration tools should map their offerings against QuickBooks and the mandated social platforms. A vendor selling a POS or operations platform would need to displace an unknown incumbent or fill a gap not detailed in the FDD.
Procurement, renewals, and timing
The FDD does not include an Item 8 extract, so the procurement model—whether designated supplier, approved supplier, or open—is not publicly disclosed. Vendors should approach HQ directly to understand the approval process. The renewal cycle offers a potential window: initial 10-year terms and 5-year renewal terms mean that a portion of the system is always approaching renegotiation. With 6.9% unit growth, new franchisees entering the system represent additional greenfield opportunities. The renewal conditions require franchisees to sign a new agreement, which could trigger technology reassessments if the new terms alter operational requirements.
How to read the 16 Handles Store FDD
The full 2026 FDD is embedded below. Focus on Item 1 for the executive roster and ownership structure, Item 11 for the complete list of mandated and recommended technology systems, and Item 17 for renewal conditions that may influence software switching cycles. The operator footprint data shows 49 mapped operators across approximately 49 located units, all in the single-unit band, confirming a centralized purchasing dynamic. For vendors building a ranked target list, FranCloud can help prioritize franchises like 16 Handles based on tech gaps, growth rates, and decision-maker accessibility.
Questions vendors ask
16 Handles Store, answered from the filing
The 2026 FDD lists Neil Hershman (CEO), Daniel Duncan (Chief Creative Officer), Lisa Mallon (VP of Operations and Training), Frederick Frey (VP of Franchise Development), and Edwina Arroyo (Controller). Operations and marketing tech decisions likely route through Mallon and Duncan.
The FDD mandates Facebook, QuickBooks, Snapchat, and TikTok. No POS system is named as mandated. DoorDash, Grubhub, Instagram, and LinkedIn are also referenced as current or recommended platforms.
There are 31 total units, all franchised. The operator footprint shows 49 mapped operators, all single-unit, with locations concentrated in NY (29), NJ (14), CT (4), and FL (2).
The most recent FDD does not include an Item 8 procurement extract, so the designated-supplier versus approved-supplier model is not disclosed. Vendors should inquire directly about becoming an approved supplier.
Initial franchise terms are 10 years. Renewal terms are 5 years, contingent on signing a new agreement that may have materially different terms. With 6.9% YoY unit growth, new-unit openings may create near-term opportunities.
The 2026 FDD was filed with state franchise regulators. You can view the full document in the embedded PDF viewer below to analyze Item 11 tech mandates, Item 1 executives, and Item 17 renewal conditions.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment 16 Handles Store files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
49 operators run 49 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit49
Top states by locations
| NY | 29 |
|---|---|
| NJ | 14 |
| CT | 4 |
| FL | 2 |
Related Quick service restaurant brands
Primary franchise filings · updated August 2026. Every figure is source-traceable and QA-checked.