You must acquire, install and use certain stationary and handheld electronic systems to collect, compute, store and report your 1-800-PLUMBER Business’ Gross Revenues, other financial data and operating information. These include such items as computers, peripheral equipment and related software programs we specified in the Operations Manual (the “Information Systems”). You must also install and continually maintain a broadband connection that facilitates communication between our computer system and your electronic systems, as specified above, and you must provide us continuing access to computer system and electronic systems. We currently require franchisees to install Microsoft office and QuickBooks 29 4909-9502-8914 (1-800-Plumber IL - 1) Online on their computer systems, but we may update our requirements from time to time as specified in the Operations Manual. We estimate that the total cost of purchasing the necessary handheld computers ranges from $300 to $600 per Van, and the cost to purchase the necessary personal computer and software will range from $500 to $1,000.
From the filings
1-800-PLUMBER
Home services1-800-PLUMBER runs 61 units under President Dennis Collins, and Item 11 and Item 8 both mandate Intuit's QuickBooks and QuickBooks Online for franchisees. That single-vendor accounting mandate, paired with a franchisor-controlled email and technology bundle, makes this a headquarters-first account for any vendor selling adjacent tools.
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Live signals
Ordinary royalty terms
Complete royalty terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Mandated & recommended tech
The systems vendors compete with
2 technology requirements are recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
You must acquire, install and use certain stationary and handheld electronic systems to collect, compute, store and report your 1-800-PLUMBER Business’ Gross Revenues, other financial data and operating information. These include such items as computers, peripheral equipment and related software programs we specify in the Operations Manual. You must also obtain and utilize services of a credit card processor whom we approve. You must also install and continually maintain a broadband connection that facilitates communication between our computer system and your electronic systems, as specified above, and you must provide us continuing access to your computer system and electronic systems. We currently require franchisees to install Microsoft Office and QuickBooks Online on their computer systems, but we may update our requirements in the future as specified in the Operations Manual. We do not currently require you to purchase drain cleaning equipment, plumbing repair items, HVAC equipment or HVAC repair parts from a designated supplier, but we reserve the right to designate a supplier for those items in the Operations Manual or otherwise in writing in the future.
Franchisor behaviours
What the franchisor requires
22 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesFranchise agreement
FRANCHISOR or its authorized agent may request, receive, inspect, and audit any business records, financial or otherwise, of Associate, Associate’s immediate family members, or any party affiliated with Associate or its immediate family members, including any companies or entities associated with Associate or its…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We and our affiliate, ConnectusPro, sell equipment, tools, Products, and services to franchisees and derives revenue from such sales.
Is there a franchisee advisory council, association or committee?
YesItem 11
A Franchise Advisory Council (the “FAC”) has been established consisting of five franchisees initially selected by us.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to designate other specific vendors and suppliers in the future.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
83436Item 8
During the fiscal year ending December 31, 2025, we had revenues of $2,245,688. Of that amount, $6,645.41, or 0.3%, was derived from franchisee purchases or leases. During the fiscal year ending December 31, 2025, our affiliate, ConnectusPro, had revenues from items sold to franchisees of $76,790.57.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliate, ConnectusPro, sell equipment, tools, Products, and services to franchisees and derives revenue from such sales.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
45Item 8
We estimate that purchasing or leasing required items in accordance with our standards and specifications will comprise 45 to 55 percent of all product and service purchases and leases in operating your 1-800- PLUMBER Business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
If we elect to test the samples or inspect the proposed supplier’s facilities, we may charge a fee for this service, currently in an amount not to exceed the actual cost of such inspection or testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to purchase any equipment, supplies or product from a supplier which has not already been approved by us, you must obtain our prior written approval, which may take up to 30 days from our receipt of all requested 18 4909-9502-8914 (1-800-Plumber IL - 1) information, including information regarding the…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
Therefore, you must be PCI compliant by following and adhering to the then-current PCI DSS, currently found at www.pcisecuritystandards.org, or any similar or subsequent standard for the protection of cardholder data throughout the term of your Franchise Agreement.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
FRANCHISOR or its authorized agent may request, receive, inspect, and audit any business records, financial or otherwise, of Associate, Associate’s immediate family members, or any party affiliated with Associate or its immediate family members, including any companies or entities associated with Associate or its…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
We may modify the Operations Manual in our sole discretion, but the modifications will not alter your status and rights under your Franchise Agreement.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We must approve your Office location and premises before you enter into the lease or purchase agreement.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
Other than our Website, you may not promote your business on or use any other website.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
You must also obtain and utilize services of a credit card processor whom we approve.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
Before you open your 1-800-PLUMBER Business, you must sign and deliver to us and your bank all documents needed to permit us to debit your bank account for your Royalty Fee and Brand Development Fund Fee, Technology Fee, and all other payments due to us or our affiliates under the Franchise Agreement or otherwise.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
ITEM 15 OBLIGATIONS TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS You must appoint a Managing Principal from among your Controlling Principals who meets our requirements and is approved by us to supervise and manage all aspects of your 1-800-PLUMBER Business and to deal exclusively with us or our…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We may require you to maintain, upgrade, and update all electronic systems that are used to collect, computer, store and report a 1-800-PLUMBER Business’ Gross Revenues, financial data, and other operating information, such as cash registers and other point-of-sale systems, computers, peripheral equipment and related…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
you must provide us continuing access to computer system and electronic systems.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
You must use our customer relationship management system, which we call our “Field Management Software System.”
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right to charge a fee for these additional training programs.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
You or your Controlling Principals, including the Managing Principal, plus the General Manager (if applicable), or your Assistants must attend one regional meeting for your region and our annual national convention each calendar year if we hold these meetings.
The filing answers no to 5 questions
- Is a minimum grand opening advertising spend required?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?Item 8
- Must equipment be purchased from designated or approved suppliers?Item 8
The vendor opportunity at 1-800-PLUMBER 1-800-PLUMBER operates 61 units — 57 franchised, 4 company-owned — with unit growth up 14% year over year. The system is small enough, and centralized enough, that a single mandate touches every location: Item 11 and Item 8 both require QuickBooks and QuickBooks Online from Intuit.
Who controls software purchasing President Dennis Collins is the one officer Item 2 names. With QuickBooks mandated system-wide and the Start Up Bundle sold through the franchisor's affiliate ConnectusPro, headquarters is the buying center — the network's 24 mapped operators, only one of whom runs more than a single unit, have little independent purchasing leverage.
Tech named in the FDD, and what is actually required QuickBooks and QuickBooks Online are the only systems the filing names, and both carry a mandate. There is no named POS, marketing, or scheduling vendor in this FDD; a pitch beyond accounting software would be new ground with HQ, not a displacement of a named incumbent.
Procurement, renewals, and timing 1-800-PLUMBER runs an approved-supplier list. The Start Up Bundle is franchisor-exclusive, and e-mail plus certain other technology services must come from the franchisor or ConnectusPro; other tools can go through approved suppliers, with franchisees able to propose alternatives. The 10-year initial term allows up to two additional 10-year renewals, each requiring the current Franchise Agreement and a Successor Franchise Rider — a natural point for a new mandate to enter the contract.
How to read the 1-800-PLUMBER FDD The FDD was filed with state franchise regulators in 2026. The embedded PDF viewer below carries the full text of Items 8, 11, 17 and 19. Talk to FranCloud for a ranked list of similarly centralized systems worth pitching.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
1-800-PLUMBER, answered from the filing
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Operator footprint
Who runs the locations
24 operators run 26 mapped locations. 1 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 7 |
|---|---|
| NC | 3 |
| OH | 3 |
| NY | 2 |
| FL | 2 |
Ownership
The portfolio behind 1-800-PLUMBER
Ownership: Elevate Franchise Brands.
Sibling brands
Related Home services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.