CrunchTimeCrunchTime
ital software for privacy compliance Digital Software management for, and of, customer personally identifiable information Enterprise management components for Restaurant Software CrunchTime PAR quali
From the filings
+4.722% units YoYHQ-led decisions
Zaxby's
Quick service restaurantZaxby's franchise agreement centralizes technology purchasing at headquarters: franchisees must obtain, maintain and use the Technology System the franchisor periodically specifies, including a required POS SaaS license. The system spans 1,005 units, 865 of them franchised, with franchised-outlet growth of 4.722% year over year.
For software vendors selling into US franchise brands.
Live signals
Total units
1,005
865 franchised
Unit growth YoY
+4.722%
vs prior filing
AUV
$2.85M
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$35K
per unit
Investment range
$1.46M–$3.81M
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
FacebookMeta
member, which is paid from the funds collected from member transactions. Digital Marketing. We or our affiliates may establish and operate websites, social media accounts (such as Facebook, Twitter, I
InstagramMeta
id from the funds collected from member transactions. Digital Marketing. We or our affiliates may establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest
PARPAR Technology
ormation Enterprise management components for Restaurant Software CrunchTime PAR quality assurance and user acceptance Digital and Restaurant Hardware and testing Software Ongoing PAR enterprise-wide
PinterestPinterest
funds collected from member transactions. Digital Marketing. We or our affiliates may establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest, etc.), app
TwitterX
ich is paid from the funds collected from member transactions. Digital Marketing. We or our affiliates may establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram,
Franchisor behaviours
What the franchisor requires
26 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
You, at all times, must give us unrestricted and independent electronic access (including users IDs and passwords, if necessary) to the Technology System for the purpose of obtaining the information relating to the Restaurant.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
During the Term, you must, at your expense, submit monthly unaudited balance sheet and profit and loss statements within 21 days after the end of each fiscal period and annual unaudited financial statements within 60 days after the end of each fiscal year.
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 20
For information about an advisory council, please contact Stephen Ganem, 2002 Summit Boulevard NE, Suite 1200, Atlanta, Georgia 30319, sganem@zaxbys.com.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We reserve and shall have the sole right to make changes to the Manual, the System, and the Marks at any time and without prior notice to you.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
21490515Item 8
During our fiscal year ending December 28, 2025, we received $21,490,515 in revenues from franchisees’ required purchases of proprietary and non-proprietary food and beverage items, which represented 11.37% of our total revenues of $188,894,902.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We have entered into several contractual arrangements with numerous manufacturers and suppliers of food, beverage, furniture and roofing products and installation services that have agreed to pay vendor program management fees to us depending on the product category, vendor, and program in the amount of $0.0025 per…
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
75Item 8
Your purchases from designated sources, approved sources or in accordance with our specifications will represent approximately 75% of your initial and ongoing operating purchases for the Restaurant.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You agree to pay us a charge not to exceed the reasonable cost of the inspection and our actual cost of testing the proposed product or evaluating the proposed service or service provider, including personnel and travel costs, whether or not the item, service, supplier, or service provider is approved.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to offer products, services, or use any supplies, Operating Assets, or services that we have not approved or to purchase or lease from a supplier or service provider that we have not approved, you must submit a written request for approval and provide us with any information that we
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You immediately shall take all action, or cause your Affiliates or your Owners to take all action, required to cancel or transfer to us or our designee all authorized and unauthorized domain names, social media accounts, telephone numbers, post office boxes, and classified and other directory listings relating to, or…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You also must comply with all applicable laws and payment card provider standards relating to the security of the System, including the Payment Card Industry Data Security Standards.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We may conduct, on a periodic basis, as we deem advisable, evaluations of the Restaurant and its operations to assure the Restaurant’s continual compliance with System Standards and this Agreement.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We reserve and shall have the sole right to make changes to the Manual, the System, and the Marks at any time and without prior notice to you.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
we have not confirmed a site for the Restaurant before you sign the Franchise Agreement, you must locate a site for the Restaurant, obtain our confirmation of the site (as evidenced by our execution of a schedule to the Franchise Agreement (the “Location and Protected Area Schedule”), and enter into the Site…
Marketing
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
You must participate in all in-Restaurant promotional programs that we specify, including any “frequent guest” or customer loyalty and rewards programs, gift card programs, limited time offers, coupon or discount promotions, incentive programs, customer tracking programs, or other supplemental marketing programs that…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
You must participate in, and make the Co-op Marketing Contribution to, any Co-op that we establish for the DMA in which the Restaurant is located.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
Other Notes on Sources of Products and Services Your purchases from designated sources, approved sources or in accordance with our specifications will represent approximately 75% of your initial and ongoing operating purchases for the Restaurant.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
Currently, we require you to purchase all inventory items, ingredients, and packaging solely from suppliers that we have designated or approved.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
We currently require you to make payment by electronic debit from your specified checking or savings account, and you must complete and sign an Authorization Agreement for Preauthorized Payments (ACH Debits) for this purpose, the current form of which is attached as Appendix F (the “Authorization”).
Must the franchisee participate in a gift card program?
YesItem 11
You must participate in all in-Restaurant promotional programs that we specify, including any “frequent guest” or customer loyalty and rewards programs, gift card programs, limited time offers, coupon or discount promotions, incentive programs, customer tracking programs, or other supplemental marketing programs that…
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You must at all times maintain at least four Certified Managers (comprised of one general manager and a combination of three assistant Zaxbys - 04/26 FDD -45- managers or shift managers) for the Restaurant, each of whom may serve in such role for only the single Restaurant.
Must employees wear uniforms specified by the franchisor?
YesItem 7
All of these items must use our approved artwork and otherwise meet our specifications in the Manual.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
You must obtain, maintain, and use the hardware, point of sale system, drive-thru equipment, digital menu boards, ordering kiosks, software, other equipment, and network connections from our then-current designated suppliers that we specify periodically in the Manual necessary to operate the Restaurant (collectively…
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
In addition, we and our Affiliates may, through the Technology System or otherwise, have independent access to Personal Information.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We also require that your managers and Designated Principal and/or Key Operator attend and complete, to our satisfaction, additional special programs or periodic additional training as we may require from time to time upon at least 60 days prior notice.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Your Designated Principal and/or Key Operator is also required to attend annually up to two meetings of our franchisees upon at least 60 days prior notice.
The filing answers no to 4 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Item 11
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
Formal HQ procurement; C-suite sponsor + cross-functional committee + IT/security/legal; often PE-backed.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Zaxby's
Zaxby's operates 1,005 units — 865 franchised and 140 company-owned — with franchised outlets up 4.722% year over year. Item 19 of the FDD makes a financial performance representation: a defined cohort of open, operating franchised restaurants, excluding certain affiliate-owned and newly opened locations, averaged $2,847,345. Corporate data maps 488 operators, 94 of them multi-unit, across roughly 865 located units, concentrated in GA (211), FL (117), NC (99), TN (92) and AL (89). Zaxby's is part of Craveability.
Who controls software purchasing
Software purchasing is centralized at Zaxby's headquarters, led by Chief Technology Officer Michael Nettles of Zaxby's Franchising LLC. Item 11 requires franchisees to obtain, maintain and use the Technology System and digital platform Zaxby's periodically specifies, purchasing its equipment and licensing its software from Zaxby's current designated suppliers and paying any required software license or maintenance fees.
Tech named in the FDD, and what is actually required
Zaxby's currently requires franchisees to enter ongoing SaaS licensing and support contracts directly with third-party vendors — including a required POS SaaS license currently priced at $4,000 to $5,000 per year, plus kitchen display, exterior digital menu board, inventory management and headset software, drive-thru timer maintenance, managed firewall and PCI compliance, and payment processing — many of which are the sole vendor Zaxby's approves for that service. Restaurants also need high-speed Internet of at least 200 mbps with a redundant 5G/LTE cellular connection. Zaxby's itself is the only approved supplier and facilitator of digitally acquired orders through Zaxbys.com and its official mobile ordering apps. The FDD names Facebook, Instagram, Pinterest and Twitter (X) among the social media accounts Zaxby's controls.
Procurement, renewals, and timing
Item 8 designates suppliers only: inventory, ingredients and packaging must come solely from designated or approved suppliers, and other items — equipment, signage, uniforms, décor, marketing and construction services — from suppliers Zaxby's approves to its specifications. The royalty runs 6% of sales on a 10-year initial term, with renewal available to franchisees in good standing who give 6 to 12 months' notice, complete required remodeling or a scrape-and-rebuild, and pay a renewal fee.
How to read the Zaxby's FDD
The embedded viewer below carries Zaxby's 2026 Franchise Disclosure Document in full, including the Item 11 technology language and Item 8 supplier-restriction language summarized above.
Talk to FranCloud for a ranked list of franchise systems like Zaxby's where the technology mandate and growth curve line up with your product.
Questions vendors ask
Zaxby's, answered from the filing
Zaxby's headquarters specifies and periodically updates the Technology System every franchisee must use. Chief Technology Officer Michael Nettles of Zaxby's Franchising LLC is the direct headquarters contact for a technology pitch.
Item 11 requires franchisees to obtain, maintain and use the Technology System and digital platform Zaxby's periodically specifies, including a required POS SaaS license currently $4,000 to $5,000 per year, plus kitchen display, digital menu board and inventory management software, drive-thru timer maintenance, managed firewall and PCI compliance service, and payment processing, from Zaxby's designated suppliers.
1,005 total units — 865 franchised, 140 company-owned — in the quick-service segment, concentrated in GA, FL, NC, TN and AL.
Item 8 designates suppliers only: inventory, ingredients and packaging must come solely from designated or approved suppliers, other items per Zaxby's specifications, and Zaxby's is the only approved supplier and facilitator of digitally acquired orders through Zaxbys.com and its mobile apps.
The initial term runs 10 years, with renewal available to franchisees in good standing who give 6 to 12 months' notice, complete required remodeling, and pay a renewal fee. Franchised outlets grew 4.722% year over year, a steady but modest pace of new-store technology setups.
The embedded viewer below carries Zaxby's 2026 Franchise Disclosure Document.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Zaxby's files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
488 operators run 865 mapped locations. 94 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit394
2–9 units84
10–24 units9
25+ units1
Top states by locations
| GA | 211 |
|---|---|
| FL | 117 |
| NC | 99 |
| TN | 92 |
| AL | 89 |
Ownership
The portfolio behind Zaxby's
unknown of craveability parent.
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.