Window Fix

The vendor opportunity at Window Fix

Window Fix operates a single unit—one company-owned location—with a franchised count not disclosed in the 2025 FDD. That makes this a micro-franchise system by unit count, but the economics are notable: average unit volume sits at $909,466, and the royalty rate is 6.0% on a 10-year initial term. For a software vendor, the addressable market is exactly one franchised location (plus the company-owned unit if the franchisor buys centrally). This is not a volume play; it is a relationship play with a tight, founder-led leadership team in New Jersey.

Year-over-year unit growth is not available in the current disclosure, and no parent company is on file—Window Fix appears independently owned. The operator footprint is similarly thin: no multi-unit operators are mapped in our corpus. That means every software decision likely traces back to a handful of people at HQ.

Who controls software purchasing

The 2025 FDD lists four executives in Item 1: Ernesto Cappello (Chief Executive Officer), John Cappello (Founder), Louie Rinaldi (Operations Manager), and Kevin Garvey (Director of Installations and Chief Technology Officer). Garvey is the named technology executive and the natural entry point for any software pitch. Given the small org chart, however, expect the CEO and Founder to be involved in any purchasing decision that touches operations or budget.

There is no procurement department and no field-level buying center. The franchisor mandates two systems, which tells you HQ is willing to impose technology standards on the network—even a network of one. If you can demonstrate value to Garvey and the Cappellos, you can win the account.

Mandated and current tech stack

Window Fix mandates two named systems: CompanyCam and Field Pulse. CompanyCam handles visual documentation—before-and-after photos, job-site capture, and installer accountability. Field Pulse is the field service management layer, covering scheduling, dispatching, and job tracking. Both are required for franchisees, which means they are non-negotiable and already embedded in operations.

No other technology vendors are named in the FDD. That leaves gaps in areas like CRM, estimating, invoicing, payment processing, inventory, and back-office accounting. If your software complements CompanyCam or Field Pulse—or replaces a manual process not yet automated—there is white space to pitch.

Procurement, renewals, and timing

Item 8 of the FDD does not extract a procurement signal, so we cannot confirm whether Window Fix uses a designated-supplier model, an approved-supplier list, or an open procurement policy. Vendors should treat this as a discovery question for the first call. The absence of a published procurement framework often means the franchisor evaluates tools on a case-by-case basis, which can work in a vendor's favor if you reach the right person at the right time.

Renewal terms from Item 17 require 180 days' written notice, compliance with the franchise agreement, execution of the then-current form of agreement, a general release, a renewal fee, and a personal guarantee from the owners. The renewal term is 10 years. With only one unit and no disclosed growth trajectory, there is no predictable renewal wave to target. Timing is opportunistic—tied to operational pain points or a push to standardize the tech stack before any expansion.

How to read the Window Fix FDD

The 2025 Franchise Disclosure Document is the authoritative source for unit counts, executive names, mandated technology, and contractual terms. The embedded viewer below lets you search the full text. Pay closest attention to Item 1 (executives), Item 11 (franchisor assistance and mandated systems), Item 8 (procurement restrictions), and Item 17 (renewal and transfer conditions). These sections tell you who buys, what they already use, and when contracts might open.

If you are building a target list of franchise systems that match your software, FranCloud can surface the ones with the right tech gaps, decision-maker access, and unit economics—ranked and ready to pitch.