XolaXola
Mandatoryd you are prohibited from maintaining other separate websites or other electronic presence for your TourScale Business. We currently require that you license the booking software, Xola. Note that Xola
From the filings
+25% units YoYHQ-led decisions
TourScale
Professional servicesTourScale's 2025 FDD covers 36 units, 25 franchised and 11 company-owned, growing 25% year over year. Xola is a mandated booking system, while Google Ads, Facebook, and Instagram are already in use for marketing, and Stripe is named without a requirement. With one confirmed mandate in place, this is a HQ-controlled account for the booking stack specifically.
For software vendors selling into US franchise brands.
Live signals
Total units
36
25 franchised
Unit growth YoY
+25%
vs prior filing
AUV
—
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$50K
per unit
Investment range
$140K–$211K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
FacebookMeta
$5,000 and 5% spend the greater of (annually) of Net (i) $5,000 per year Sales. or (ii) 5% of gross sales on digital advertising through third-party advertising platforms (such as Facebook, Instagram,
Google AdsGoogle
end. You are responsible for conducting your own local digital marketing of your TourScale Business through third-party digital advertising platforms (such as Facebook, Instagram, Google Ads, and othe
InstagramMeta
gital Ad Spend. You are responsible for conducting your own local digital marketing of your TourScale Business through third-party digital advertising platforms (such as Facebook, Instagram, Google Ad
StripeStripe
ing other separate websites or other electronic presence for your TourScale Business. We currently require that you license the booking software, Xola. Note that Xola comes with a Stripe merchant proc
Franchisor behaviours
What the franchisor requires
26 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
You agree to purchase from us, a Designated Supplier, or Approved Supplier, and use the Technology System we specify, which includes booking software, digital waiver service, and digital accounting software.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent, unlimited access to all information and data generated by the booking software, Xola, and any replacement or additional software systems we may designate.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You must, at your expense, submit to us, in the form prescribed by us, financial and operational reports and records at the times and in the manner specified in the Manual.
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We may from time to time modify the list of Designated Suppliers and/or Approved Suppliers, and you must not, after receipt of such modification in writing, order any Proprietary Products from a supplier who is no longer a Designated Supplier or order any Goods or Materials from a supplier who is no longer an…
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
45406Item 8
In the calendar year ending December 31, 2024, our affiliate, TourCraft, received revenues of $45,406 from brokering transactions between franchisees and approved suppliers for vehicles and vessels.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
You acknowledge that we and our affiliates may, under appropriate circumstances, receive fees, commissions, rebates, royalties, or other consideration from suppliers based on sales to you and we may use any amounts received without restriction and for any purpose we and our affiliates deem appropriate.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
60Item 8
approximately 60% to 80% of your total purchases in the continuing operation of the TourScale Business
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay us a charge not to exceed $5,000 to cover our reasonable costs in evaluating your proposed alternative supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you propose to purchase any Goods or Materials (that you are not required to purchase from us, an affiliate of ours or an Approved Supplier) from a supplier that we have not previously approved, you must submit to us a written request for such approval, or request the supplier to do so itself.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You must comply with all Payment Card Industry (“PCI”) standards and requirements, and you must use our designated vendor for the provision of services that are designed to enable you to comply with PCI requirements and standards.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
You acknowledge and agree that we have the right upon reasonable notice to you, to inspect your TourScale Business (the “Inspection”).
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may modify the Manual periodically to reflect changes in System Standards.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
Once you identify a potential Base of Operations, you must obtain our written approval before executing any lease or purchase agreement.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
We will provide you with a website and email for your TourScale Business and you are prohibited from maintaining other separate websites or other electronic presence for your TourScale Business.
Is a minimum grand opening advertising spend required?
YesItem 11
We require you to spend the greater of (i) a minimum of $5,000 per year or (ii) 5% of your Gross Sales on direct third- party digital advertising platform expenditures ("Required Digital Marketing Spend"), which shall only include actual advertising spend paid to digital advertising platforms such as Facebook…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
We require you to spend the greater of (i) a minimum of $5,000 per year or (ii) 5% of your Gross Sales on direct third- party digital advertising platform expenditures ("Required Digital Marketing Spend"), which shall only include actual advertising spend paid to digital advertising platforms such as Facebook…
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
(2) You must participate in and honor the terms of any discount, loyalty or promotional program (including gift card, loyalty, and discount programs that are applicable to
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
For your TourScale Business, you must purchase Proprietary Products only from us or a third party designated and licensed by us to prepare and sell such products (“Designated Suppliers”); and purchase from manufacturers, distributors, vendors and suppliers approved by us (“Approved Suppliers”) all other goods…
Must equipment be purchased from designated or approved suppliers?
YesItem 8
For your TourScale Business, you must purchase Proprietary Products only from us or a third party designated and licensed by us to prepare and sell such products (“Designated Suppliers”); and purchase from manufacturers, distributors, vendors and suppliers approved by us (“Approved Suppliers”) all other goods…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
Additionally, you must utilize Franchisor’s designated third party payment card processor, as identified in the Manual, for processing all such debit, credit, rewards, and Gift/Loyalty card transactions.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You must sign and deliver to us the documents we require to authorize us to electronically debit your business checking account automatically for the Royalty, Advertising Fund contributions and other amounts due under this Agreement and for your purchases from us and/or our affiliates (“Electronic Depository Transfer…
Must the franchisee participate in a gift card program?
YesFranchise agreement
You must participate in and honor the terms of any discount, loyalty or promotional program (including gift card, loyalty, and discount programs that are applicable to TourScale Businesses as a whole, specific markets, or certain TourScale Business only) that we offer TourScale Franchise Disclosure Document C-23…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
Prior to the opening of your TourScale Business, you will be required to acquire an TourScale 2025 Franchise Disclosure Document 25 approved debit, credit, and Gift/Loyalty card processing system to use during the operation of your TourScale Business.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent, unlimited access to all information and data generated by the booking software, Xola, and any replacement or additional software systems we may designate.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
Additional training programs and refresher courses may be required upon renewal and from time to time or if you renew, change, or relocate your TourScale Business.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 6
We require that you attend the Annual Convention and to pay our then-current registration fee.
The filing answers no to 4 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at TourScale
TourScale's 2025 FDD covers 36 professional-services units, 25 franchised and 11 company-owned, up 25% year over year at a 6% royalty and a 10-year term. The FDD makes a financial performance representation, worth reading directly alongside the growth numbers.
Who controls software purchasing
Item 2 names Kai Kaapro (Co-Chief Executive Officer), Andrew Cole (Co-Chief Executive Officer), and Caleb Alte (Vessel Operations Specialist). With Xola mandated system-wide for booking, HQ controls that piece of the stack directly, regardless of the split between franchised and company-owned units. Eleven mapped operators, one multi-unit, run roughly 15 located units, led by Florida (5), North Carolina (2), and Texas (2).
Tech named in the FDD, and what is actually required
Item 11 mandates Xola for booking — franchisees are obliged to use it, making it the incumbent any competing booking platform has to work around. Item 6 shows Google Ads by Google, Facebook, and Instagram already in use for marketing, though none of the three is contractually required. Item 11 also names Stripe, again without a mandate.
Procurement, renewals, and timing
Item 8 requires Proprietary Products to come from the franchisor or its Designated Suppliers when required, with all other goods and materials sourced from Approved Suppliers meeting the franchisor's standards and specifications; franchisees can propose an alternative supplier for approval. Item 17 sets a 10-year initial term with 5-year renewal periods available to franchisees in good standing, conditioned on notice 9 to 12 months out and a renewal fee equal to half the current initial franchise fee.
How to read TourScale FDD
The filing was made with state franchise regulators in 2025. The embedded PDF viewer below lets you confirm the Xola mandate directly in Item 11 and the in-use marketing platforms in Item 6. Talk to FranCloud for a ranked list of similar fast-growing professional-services targets.
Questions vendors ask
TourScale, answered from the filing
Co-CEOs Kai Kaapro and Andrew Cole run the brand. With Xola mandated for booking across the network, HQ is the confirmed decision-maker for that system, even though 25 of 36 units are independently franchised.
Xola is mandated under Item 11 for booking. Google Ads, Facebook, and Instagram are already in use for marketing under Item 6, and Stripe is named in Item 11 without a mandate.
36 units as of the 2025 FDD — 25 franchised, 11 company-owned — up 25% year over year. Eleven mapped operators, one multi-unit, run roughly 15 located units, concentrated in Florida (5), North Carolina (2), and Texas (2).
An approved-supplier list. Proprietary Products must come from the franchisor or its Designated Suppliers when required; all other goods and materials go through Approved Suppliers meeting the franchisor's standards, and franchisees may propose an alternative for approval.
The initial term is 10 years, with 5-year renewals available to franchisees in good standing. With unit count up 25% year over year, new-location onboarding is an active window too.
The filing was made with state franchise regulators in 2025. Use the embedded PDF viewer below to confirm the Xola mandate in Item 11 and the marketing platforms in use under Item 6.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment TourScale files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
11 operators run 15 mapped locations. 1 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit10
2–9 units1
Top states by locations
| FL | 5 |
|---|---|
| NC | 2 |
| TX | 2 |
| CA | 1 |
| AL | 1 |
Related Professional services brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.