From the filings
The UPS Store's Franchise Agreement centralizes software purchasing at the franchisor: franchisees must install the designated Microsoft Dynamics 365 Modern POS and license the franchisor's Proprietary Software System. The brand franchises 5,487 of its 5,503 US locations.
For software vendors selling into US franchise brands.
Live signals
5% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Mandated & recommended tech
1 technology requirement is recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
Commercially available software currently required for use in our systems, not included in the $4,750 fee, includes (1) QuickBooks® Pro® (available from local vendor or Autymate, our approved vendor); (2) Microsoft® Office Professional (only from local vendor); and (3) Adobe® Creative Cloud® (subscription based) (only from local vendor).
Directory Listings We may submit the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp®, Facebook®, and Apple®. All online directory listings for the Center are our property, and we may transfer, terminate, or amend the listings in our sole discretion. Franchisees may not create or submit their own directory or business listings related to their respective franchises or products and services.
We may submit the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp®, Facebook®, and Apple®. All online directory listings for the Center are our property, and we may transfer, terminate, or amend the listings in our sole discretion. Franchisees may not create or submit their own directory or business listings related to their respective franchises or products and services.
NAF contributions were used as follows in 2025: 67% for media placement, 12% for production, 11% for administrative expenses, and 10% for other uses (including Collaborative advertising). The UPS Store Marketing Fee (“Marketing Fee”) We collect a Marketing Fee of 1% of STR (as discussed in Item 6), which we use for public relations and other marketing activities, including research and development, testing, and pilot programs to promote the sale of existing or new products and services which could potentially produce revenues for Centers; for promotional programs to assist specific franchises; for promoting the sale of new franchises; for marketing research; and for similar matters. We have complete discretion as to the use and allocation of these funds, which may be used to pay direct program costs and/or overhead expenses related to the activities above. Any and all The UPS Store Centers that we currently own, or may own in the future, must contribute a
Directory Listings We may submit the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp®, Facebook®, and Apple®. All online directory listings for the Center are our property, and we may transfer, terminate, or amend the listings in our sole discretion. Franchisees may not create or submit their own directory or business listings related to their respective franchises or products and services.
We may submit the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp®, Facebook®, and Apple®. All online directory listings for the Center are our property, and we may transfer, terminate, or amend the listings in our sole discretion. Franchisees may not create or submit their own directory or business listings related to their respective franchises or products and services.
(x) Time-Saving Kiosk (“TSK”). You will need, at a minimum, one TSK, which is a self- service solution that allows customers of the Center to process consolidated returns, UPS® pre-paid, pre-packed drop-offs, and pre-packaged mobile shipping and mobile returns. The estimated cost is $1,260 to $1,284. There is a one-time set-up fee of $499.99 and an ongoing monthly managed fee of $125 under a 5-year lease agreement. The TSK is required for Centers with the Laser Lite design for those who have not submitted their Design Project Request as of April 24, 2024. One Zebra ZD 230 Wi-Fi Printer (cost $299.99) is required for each TSK. The TSK is optional for (i) Rural Centers, and (ii) Centers under 800 square feet. Centers with an existing Laser Lite design or Blue Horizon design (and those who submitted their Design Project Request prior to April 24, 2024) are required to have a TSK at the Center’s next event (transfer, renewal, remodel, relocation, etc.). The TSK will remain optional for Rural Centers and Centers under 800 square feet.
Franchisor behaviours
25 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
Franchisee shall keep, maintain, retain, and secure for such period(s) specified in the Manuals true and accurate accounts and records, implement inventory, POS Systems and accounting systems, submit statistical control forms, customer data, access and audit logs, and other reports or information concerning the…
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We use a secure protocol to independently access your POS software and retrieve data in order to develop our databases, which will be used to further develop our products, services, marketing campaigns, etc.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
By the fifteenth (15th) day of the second month following each calendar quarter, Franchisee shall submit to TUPSS financial statements for the preceding quarter, including a balance sheet and profit and loss statement, prepared in the form and manner prescribed by TUPSS in the Manuals and in accordance with generally…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are the only approved supplier of fixtures, graphics, mailboxes, tablets, computers (excepting optional laptops) and peripherals, window signs, acrylics, technology installations, security gates, storefront signage, and some packaging materials (i.e., retention inserts).
Is there a franchisee advisory council, association or committee?
YesItem 20
We have a The UPS Store Franchisee Advisory Council (“FAC”).
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may from time to time revoke our approval of particular products or suppliers.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Although we are the only approved supplier for our Proprietary Software and the POS Systems and Back Office Machine, we will receive revenue from certain approved vendors or suppliers.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
95Item 8
Your purchase or lease of products and services under our specifications will represent approximately 66% of the total estimated cost to establish, and approximately 95% of the total estimated purchases during operation of, the business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We may require that you pay a charge not to exceed the reasonable costs of evaluation and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
FDD 04/23/2026 1629192171.2 you must submit to us a written request for approval of the proposed supplier together with such evidence of conformity with specifications we reasonably require.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
transfer telephone numbers to us.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must comply with our data security requirements.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Upon ten (10) days’ prior written notice, Franchisee grants to TUPSS or its representatives the right, at any time, to conduct a formal investigation and/or audit of all of Franchisee’s financial books and records relating to Franchisee’s Center
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
TUPSS may modify the Manuals at any time and from time to time.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
It is your responsibility to secure a site accepted by us under a lease or real estate purchase contract and present to us a copy of such executed lease or real estate purchase contract before we will sign the franchise agreement to create a binding contract with you.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee shall not administer, use, or register, or allow any other party to administer, use, or register, any website, domain name, or similar technology in connection with the Center and/or the products and services offered at the Center.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 8
You must participate in certain programs we designate (for example, our Commerce Ready Services Program as set forth in Section 7.5 of the Franchise Agreement, our E-Commerce Program set forth in Section 7.6 of the Franchise Agreement, and Customer Loyalty & Retention Program set forth in Section 7.7 of the Franchise…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
By signing this Agreement, Franchisee automatically becomes a member of the Collaborative in its DMA (the “DMA Advertising Collaborative”).
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
Franchisee shall purchase authorized goods and services only from TUPSS-approved suppliers;
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
Franchisee shall purchase authorized goods and services only from TUPSS-approved suppliers;
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
TUPSS requires an electronic funds transfer (“EFT”) payment program, under which TUPSS will electronically debit from Franchisee’s bank account the fees described herein, including, but not limited to, those specified above as payable via EFT.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Your Center’s day-to-day operations must at all times be directly supervised full- time by an on-premises Primary Operator, as that term is defined in your Franchise Agreement.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
As more fully described in Item 11, you must install and use exclusively at your Center the computer hardware and software we designate.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We use a secure protocol to independently access your POS software and retrieve data in order to develop our databases, which will be used to further develop our products, services, marketing campaigns, etc.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right, in our sole and absolute discretion, to require additional (i.e., post-opening) training for you (the franchisee) and/or your supervisory employees working in your Center(s).
The UPS Store has 5,503 locations nationwide, 5,487 of them franchised. Franchised outlets grew 2.561% year over year, and a franchisee's first Center carries a $4,750 one-time proprietary software license fee plus a $2,868 annual technology development and support fee — a sign of how centralized The UPS Store's technology spend already is.
Software and hardware decisions run through the franchisor: franchisees must install and use exclusively the computer hardware and software the franchisor designates, and participate in its proprietary ICN online communications system. Sarah Casalan is President of The UPS Store; Eric Woltering serves as Vice President, Finance, and Efrain Inzunza as Vice President, Strategy and Transformation — each a plausible entry point for a system-wide technology conversation. Mapped operator data shows 7 operators (5 of them multi-unit) running roughly 13 units, concentrated in California, Idaho, Alaska, Florida and Utah. The UPS Store operates as part of United Parcel Service.
The filing designates the Microsoft Dynamics 365 Modern POS (MPOS), including PIN Pad devices that must be obtained from an approved vendor for a $15 monthly maintenance fee. QuickBooks Pro is required commercially available software, available from a local vendor or the franchisor's approved vendor, Autymate; Microsoft Office Professional and Adobe Creative Cloud are also required, and the ICN hardware includes a Fortinet ICN Device. Franchisees must also license the franchisor's Proprietary Software System and participate in programs such as Commerce Ready Services, E-Commerce, and Customer Loyalty & Retention. Bing, Facebook, Yahoo and Yelp are named in the filing, and Zebra is named in the filing.
The UPS Store is the only approved supplier of fixtures, graphics, mailboxes, tablets, computers (except optional laptops) and peripherals, window signs, acrylics, technology installations, security gates, storefront signage, and some packaging materials. Franchisees may propose an alternate supplier for approval. A franchisee in good standing can renew for successive 10-year periods on the then-current Franchise Agreement, matching the initial 10-year term — a recurring point at which a Center's technology stack gets revisited.
The embedded PDF viewer below holds The UPS Store's 2026 Franchise Disclosure Document, covering its Computer System requirements, licensing fees, and the Item 19 figure of $724,293 for the cohort of franchised Traditional Centers the filing defines.
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Complete royalty terms are not confirmed.
Questions vendors ask
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Operator footprint
7 operators run 13 mapped locations. 5 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| CA | 3 |
|---|---|
| ID | 3 |
| AK | 2 |
| FL | 2 |
| UT | 2 |
Ownership
Ownership: United Parcel Service, Inc..
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Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.