From the filings

+2.561% units YoYHQ-led decisions

The UPS Store

Retail non food

Software purchasing at The UPS Store is controlled at the corporate level by United Parcel Service, Inc., with key decision-makers including Vice President of Strategy and Transformation Efrain Inzunza and VP of Finance Eric Woltering. The franchise already mandates QuickBooks by Intuit Inc. and the proprietary The UPS Store Hub across its 5,503-unit system. For vendors, this represents a tightly governed, single-point-of-contact sales environment with a 5,487-unit franchised addressable market.

For software vendors selling into US franchise brands.

Live signals

Total units
5,503
5,487 franchised
Unit growth YoY
+2.561%
vs prior filing
AUV
$724K
Item 19, 2025
Royalty
5%
of gross sales
Ad fund
1%
national + local
Initial fee
$40K
per unit
Investment range
$160K–$606K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing

Ongoing fee load

What the operator pays every month

The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.

6%of gross sales (FY2026)

Ongoing fees: 6% of gross sales (FY2026)Royalty 5%, Ad fund 1%. Total 6% of gross sales. Drawn against a 15% reference scale.

15% reference

Royalty 5%Ad fund 1%

Mandated & recommended tech

The systems vendors compete with

1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.

QuickBooks
Mandatory
AccountingItem 11

nts and mailbox service transactions for mailbox customers. Commercially available software currently required for use in our systems, not included in the $4,750 fee, includes (1) QuickBooks® Pro® (av

Bing
MarketingItem 11

ry Listings We may submit the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp

Facebook
MarketingItem 11

it the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp®, Facebook®, and Apple

STR
Industry softwareItem 11

n, 11% for administrative expenses, and 10% for other uses (including Collaborative advertising). The UPS Store Marketing Fee (“Marketing Fee”) We collect a Marketing Fee of 1% of STR (as discussed in

Threads
MarketingItem 8

social networking. “Social Media” includes participation in common social networking sites, communication applications (“Apps”), business or directory listings, blogs, discussion threads, virtual worl

Yahoo
MarketingItem 11

ings We may submit the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp®, Face

Yelp
MarketingItem 11

ay submit the Center’s address, telephone number, and other information to online search and map directory listings, including those listings maintained by Google, Bing®, Yahoo!®, Yelp®, Facebook®, an

Zebra
Industry softwareItem 7

under a 5-year lease agreement. The TSK is required for Centers with the Laser Lite design for those who have not submitted their Design Project Request as of April 24, 2024. One Zebra ZD 230 Wi-Fi Pr

Franchisor behaviours

What the franchisor requires

24 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 8 questions the text does not settle, which is not a no.

Accounting

Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?

Yes

Franchise agreement

Franchisee shall keep, maintain, retain, and secure for such period(s) specified in the Manuals true and accurate accounts and records, implement inventory, POS Systems and accounting systems, submit statistical control forms, customer data, access and audit logs, and other reports or information concerning the…

Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?

Yes

Item 11

We use a secure protocol to independently access your POS software and retrieve data in order to develop our databases, which will be used to further develop our products, services, marketing campaigns, etc.

Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?

Yes

Franchise agreement

By the fifteenth (15th) day of the second month following each calendar quarter, Franchisee shall submit to TUPSS financial statements for the preceding quarter, including a balance sheet and profit and loss statement, prepared in the form and manner prescribed by TUPSS in the Manuals and in accordance with generally…

How the franchisor buys

Is the franchisor or an affiliate itself a supplier of required products, services or systems?

Yes

Item 8

We are the only approved supplier of fixtures, graphics, mailboxes, tablets, computers (excepting optional laptops) and peripherals, window signs, acrylics, technology installations, security gates, storefront signage, and some packaging materials (i.e., retention inserts).

Is there a franchisee advisory council, association or committee?

Yes

Item 20

We have a The UPS Store Franchisee Advisory Council (“FAC”).

Does the franchisor reserve the right to change designated suppliers or systems at any time?

Yes

Item 8

We may from time to time revoke our approval of particular products or suppliers.

Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?

Yes

Item 8

Although we are the only approved supplier for our Proprietary Software and the POS Systems and Back Office Machine, we will receive revenue from certain approved vendors or suppliers.

Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?

95

Item 8

Your purchase or lease of products and services under our specifications will represent approximately 66% of the total estimated cost to establish, and approximately 95% of the total estimated purchases during operation of, the business.

Does the franchisor charge a fee to evaluate a proposed supplier?

Yes

Item 8

We may require that you pay a charge not to exceed the reasonable costs of evaluation and testing.

Communications

Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?

Yes

Item 17

transfer telephone numbers to us.

Data and IT

Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?

Yes

Item 11

You must comply with our data security requirements.

Franchise management

Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?

Yes

Franchise agreement

Upon ten (10) days’ prior written notice, Franchisee grants to TUPSS or its representatives the right, at any time, to conduct a formal investigation and/or audit of all of Franchisee’s financial books and records relating to Franchisee’s Center

Can the franchisor change the operations manual and brand standards unilaterally?

Yes

Franchise agreement

TUPSS may modify the Manuals at any time and from time to time.

Must the franchisor approve the franchisee's site or location before opening?

Yes

Item 11

It is your responsibility to secure a site accepted by us under a lease or real estate purchase contract and present to us a copy of such executed lease or real estate purchase contract before we will sign the franchise agreement to create a binding contract with you.

Marketing

Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?

Yes

Franchise agreement

Franchisee shall not administer, use, or register, or allow any other party to administer, use, or register, any website, domain name, or similar technology in connection with the Center and/or the products and services offered at the Center.

Must the franchisee participate in a customer loyalty or rewards program?

Yes

Item 8

You must participate in certain programs we designate (for example, our Commerce Ready Services Program as set forth in Section 7.5 of the Franchise Agreement, our E-Commerce Program set forth in Section 7.6 of the Franchise Agreement, and Customer Loyalty & Retention Program set forth in Section 7.7 of the Franchise…

Must the franchisee participate in a regional advertising cooperative when one exists?

Yes

Franchise agreement

By signing this Agreement, Franchisee automatically becomes a member of the Collaborative in its DMA (the “DMA Advertising Collaborative”).

Operations

Must the franchisee buy products from a designated distributor?

Yes

Franchise agreement

Franchisee shall purchase authorized goods and services only from TUPSS-approved suppliers;

Must equipment be purchased from designated or approved suppliers?

Yes

Franchise agreement

Franchisee shall purchase authorized goods and services only from TUPSS-approved suppliers;

Payments

Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?

Yes

Franchise agreement

TUPSS requires an electronic funds transfer (“EFT”) payment program, under which TUPSS will electronically debit from Franchisee’s bank account the fees described herein, including, but not limited to, those specified above as payable via EFT.

People

Does the franchisor require minimum staffing levels or specific roles?

Yes

Item 15

Your Center’s day-to-day operations must at all times be directly supervised full- time by an on-premises Primary Operator, as that term is defined in your Franchise Agreement.

Point of sale

Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?

Yes

Item 8

As more fully described in Item 11, you must install and use exclusively at your Center the computer hardware and software we designate.

Does the franchisor have independent access to the data in the franchisee's POS or computer system?

Yes

Item 11

We use a secure protocol to independently access your POS software and retrieve data in order to develop our databases, which will be used to further develop our products, services, marketing campaigns, etc.

Training

Can the franchisor charge the franchisee for additional, refresher or remedial training?

Yes

Item 11

We reserve the right, in our sole and absolute discretion, to require additional (i.e., post-opening) training for you (the franchisee) and/or your supervisory employees working in your Center(s).

The filing answers no to 2 questions
  • Is a minimum grand opening advertising spend required?Franchise agreement
  • Is attendance at an annual convention or conference mandatory for the franchisee?Franchise agreement

The vendor opportunity at The UPS Store

The UPS Store operates 5,503 locations in the United States, 5,487 of which are franchised. That makes it one of the largest retail non-food franchise systems in the country, with an average unit volume of $724,293. The franchisor is headquartered in California and is wholly owned by United Parcel Service, Inc. For a software vendor, the scale is significant: a single corporate relationship can open a path into thousands of small-business locations that rely on mandated technology to operate.

Year-over-year unit growth sits at 2.56%, and the operator base is concentrated among multi-unit franchisees. Of 13 mapped operators, 11 are multi-unit, though none exceed 24 locations. The top states by unit count are Idaho (9), California (5), Florida (4), Utah (4), and Alaska (4). This geographic spread means any software deployment must account for multi-state compliance and varying local operational needs, all managed through a centralized HQ.

Who controls software purchasing

Software purchasing authority at The UPS Store is centralized. The 2026 Franchise Disclosure Document identifies Efrain Inzunza as Vice President of Strategy and Transformation and Eric Woltering as Vice President of Finance. Both roles sit at the intersection of operational change and budget authority, making them the likely buyers or gatekeepers for new technology. Additional named officers include President Sarah Casalan and Director, VP, Secretary Norman M. Brothers, Jr. Ultimate control flows up to United Parcel Service, Inc., the parent company.

Because the system is overwhelmingly franchised (99.7% of units), any software that touches store operations, financial reporting, or customer transactions will require franchisor approval or mandate. Vendors should expect a top-down sales motion: engage HQ, prove compliance and ROI, and prepare for a system-wide rollout rather than selling location by location.

Mandated and current tech stack

The 2026 FDD explicitly mandates two systems. QuickBooks by Intuit Inc. is required for accounting, and The UPS Store Hub serves as the proprietary operational platform. No other mandated or recommended technology is disclosed in the FDD. This leaves open questions around point-of-sale, inventory, shipping, print services, and customer relationship management — all areas where a vendor might find whitespace if the current stack is aging or if HQ is pursuing digital transformation.

The presence of a proprietary hub suggests the franchisor invests in custom or semi-custom technology and may prefer to build rather than buy. Any pitch should acknowledge that dynamic and position third-party software as a complement to, not a replacement for, the Hub.

Procurement, renewals, and timing

Item 8 of the 2026 FDD does not extract any procurement restrictions, designated suppliers, or approved vendor lists. That absence means the franchisor retains full discretion over vendor selection and is not obligated to disclose its procurement process publicly. For a software seller, this is a neutral signal: there is no published list to get on, but also no published barrier to entry.

Franchise agreements run for an initial term of 10 years and can be renewed for successive 10-year periods if the franchisee is in good standing. These long cycles mean that any system-wide technology change is likely tied to renewal waves or strategic initiatives rather than frequent contract churn. Vendors should monitor leadership changes, digital transformation announcements, and FDD updates for signals of an opening.

How to read The UPS Store FDD

The 2026 Franchise Disclosure Document is the primary source for the data in this profile. It is filed with state franchise regulators and contains detailed information on the franchisor’s financials, litigation history, franchisee obligations, and technology requirements. The embedded viewer below provides the full document. Focus on Item 11 for mandated technology, Item 1 for executive names, and Item 17 for renewal terms — those sections are most relevant when qualifying The UPS Store as a software sales target. For a ranked list of franchise systems that match your product, FranCloud can help.

Questions vendors ask

The UPS Store, answered from the filing

The 2026 FDD lists Efrain Inzunza, VP of Strategy and Transformation, and Eric Woltering, VP of Finance, as likely buying-center leads. Ultimate authority rests with parent UPS, Inc.
The 2026 FDD mandates QuickBooks by Intuit Inc. for accounting and The UPS Store Hub, a proprietary operational platform. No other mandated systems are disclosed.
The system has 5,503 total units, of which 5,487 are franchised and 16 are company-owned, per the 2026 FDD.
Item 8 of the 2026 FDD does not disclose a designated or approved supplier framework, suggesting procurement terms are not publicly standardized in the franchise disclosure.
Franchise agreements run 10 years with successive 10-year renewals if in good standing. Renewal cycles and any system-wide tech refreshes may create periodic evaluation windows.
The 2026 FDD was filed with state franchise regulators. You can review it using the embedded PDF viewer below.
Source

Read the filing itself

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The UPS Store2026 FDDView only

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The brands you can actually sell into, from the filings.

Operator footprint

Who runs the locations

13 operators run 13 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.

Operators by units owned

Single-unit13

Top states by locations

CA3
ID3
AK2
FL2
UT2

Ownership

The portfolio behind The UPS Store

unknown of united parcel service.

Related Retail non food brands

Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.