Servpro

New franchisees will receive and must sign a software license and technology agreement which includes WorkCenter™, must use our current version of WorkCenter™ on all jobs, and pay the recurring monthly software license fee. We have designated the WorkCenter™ Systems as mandatory computer programs under Section 7.2 of the Franchise License Agreement. No other software packages are available which provide the same functions. You may not substitute a comparable software package for these functions. You must use our current version of WorkCenter™ or other recommended applications on all jobs regardless of source, whether You solicit locally or receive job leads from Us or an affiliate. You must use WorkCenter on all jobs in order to qualify to participate in National Accounts, Select National Accounts and Commercial Accounts Programs and receive job leads from Us or an affiliate. You will need to purchase one or more license(s) for Xactimate® and Cotality (formerly known as CoreLogic) which are not proprietary to Us to participate and qualify for referrals from certain National Accounts, Select National Accounts and Commercial Accounts that require this software. The Xactware suite of services includes Xactimate which is used for estimating property damage and creating repair estimates, sketching tools, and region-specific pricing for labor, materials, and equipment ; XactScope automates calculations for equipment needs and drying plans, provides assessments for roof and exterior damages, and drying equipment; XactAnalysis is a reporting tool that allows users to monitor the progress and quality of mitigation projects; and XactXpert provides expert level estimating and detailed analysis, and enables the sharing of estimates and documents with insurance adjusters to speed up claim approvals. The Cotality (formerly known as CoreLogic) suite of services includes Mitigate (MICA) which helps restoration professionals manage, document, and track their work, and includes project documentation, data entry, moisture mapping, and reporting; Validate (QA Assist) helps with quality and compliance, helps ensure that tasks meet industry standards and client expectations, and includes inspection audit tools, documentation, performance tracking, and reporting; Claims Estimate (Symbility Mobile Claims) which includes estimating tools, collaboration platform, documentation, reporting and mobile accessibility; Claims Workspace (Symbility Claims Connect) which helps with creating a centralized shared space for the assignment and claim file project documentation between restoration professionals and clients; and DASH which is a job management system for restoration professionals to help manage jobs end-to-end, project documentation, scheduling, compliance tracking and reporting. Some National Accounts, Select National Accounts or Commercial Accounts require different versions of software to participate in their program; therefore, You may be required to purchase licenses for multiple versions of Xactware and/or Cotality (formerly known as CoreLogic). You must also complete training offered by Xactware and Cotality (formerly known as CoreLogic). 43 UNIT FTC-04/15/2026 SERVPRO 1626990911.3 You will receive Our proprietary online job reporting and management system, which currently includes Our WorkCenter™ Office, Salesforce Marketing, Estimating, Reporting, and the DryBook® Mobile Application software. The DryBook® Mobile Application allows for the capture and documentation of all job drying information (equipment validation, monitoring, moisture content tracking, equipment utilization and notes relevant to the job file). You must use the DryBook® Mobile systems on all jobs at the point of task in the field. We have designated DryBook® Mobile as a mandatory computer program under Sections 7.1 and 7.2 of the Franchise License Agreement. Any information that You upload or enter into DryBook® Mobile (including Your leads, job file and financial data) will be stored on Our servers (“cloud”). The First Notice application allows for the entry of lead information and is used to document the status of all leads being pursued by the Franchise, regardless of source (local, Incident Alert Center or National Call Center). All job leads from the Incident Alert Center, the National Call Center or local must be in the WorkCenter™ Leads Intake System, which provides instant visibility in the WorkCenter™ Work In Progress Dashboard of all job leads being pursued by the franchise. No other software packages are available which provide the same functions. You may not substitute a comparable software package for these functions.

43 UNIT FTC-04/15/2026 SERVPRO 1626990911.3 You will receive Our proprietary online job reporting and management system, which currently includes Our WorkCenter™ Office, Salesforce Marketing, Estimating, Reporting, and the DryBook® Mobile Application software. The DryBook® Mobile Application allows for the capture and documentation of all job drying information (equipment validation, monitoring, moisture content tracking, equipment utilization and notes relevant to the job file). You must use the DryBook® Mobile systems on all jobs at the point of task in the field. We have designated DryBook® Mobile as a mandatory computer program under Sections 7.1 and 7.2 of the Franchise License Agreement. Any information that You upload or enter into DryBook® Mobile (including Your leads, job file and financial data) will be stored on Our servers (“cloud”). The First Notice application allows for the entry of lead information and is used to document the status of all leads being pursued by the Franchise, regardless of source (local, Incident Alert Center or National Call Center). All job leads from the Incident Alert Center, the National Call Center or local must be in the WorkCenter™ Leads Intake System, which provides instant visibility in the WorkCenter™ Work In Progress Dashboard of all job leads being pursued by the franchise. No other software packages are available which provide the same functions. You may not substitute a comparable software package for these functions.

We and Our affiliates may develop certain promotional programs and sales campaigns to assist You in marketing Your services. We do not provide for placement of advertising for franchisees. You must market, advertise and maintain a telephone line listing for the Franchise in the Google Business Profile listing and in the primary telephone directory servicing Your Operating Territory, all according to the then-current Brand Identity Guide (BIG) and Territorial Policy. (Franchise License Agreement, Sections 7.5 and 7.6)

All training is mandatory and must be successfully completed prior to commencing operation. All training will be either online or “on-demand”, or classroom-based, instructor-led format at Our corporate headquarters in Gallatin, Tennessee and locations otherwise directed by Us. We will provide You with a set of Our Manuals, Bulletins and access to Our online or on-demand training resources, which contain mandatory and suggested specifications, standards, procedures, and best practices. The Manuals and online content are confidential and remain Our property. We will modify the Manuals and online content periodically. (Franchise License Agreement, Section 8.1) Upon request, We will permit You to view Our Manuals at Our corporate headquarters or electronically before You purchase the Franchise. You also must prove that You completed required QuickBooks® training, either online or through any other Intuit-sponsored training facility at Your expense. We will give You written specifications for opening inventory, equipment, supplies, professional cleaning products, software applications, forms and marketing materials required to be used in the Franchise, most of which You must purchase from Us or Our affiliates and part of which You must purchase from other approved suppliers. (Franchise License Agreement, Section 7.1, and Acquisition Agreement)

QuickBooks® Online by Intuit® is used for bookkeeping functions. We have developed a Servpro- customized chart of accounts, which You must use and cannot alter unless authorized by Us in writing. You must use invoices generated by this software. You may not substitute a comparable software package for these functions. You must subscribe to Intuit’s On-Line Tax Table support. 42 UNIT FTC-04/15/2026 SERVPRO 1626990911.3 You must attend a QuickBooks® Online seminar or complete QuickBooks® Online web-based training on ServproNet®. We and Our affiliates have used or recommended the use of QuickBooks® accounting software since 1997.

With the exception of National Accounts, Select National Accounts and Commercial Accounts, You may set Your own prices; however, we ask you to generally follow industry-accepted pricing practices for all services you perform, which can be found in standard third party pricing platforms, such as Xactimate or others. Reasonable deviations should be supported by documented sound business reasons. An industry standard unit pricing platform has emerged: Xactimate®, prepared and updated monthly by Xactware, Inc. You may be required or expected by Your clients to use Xactimate® when performing and billing Your work. Xactimate® was originally designed as a survey to provide guidance regarding pricing charged around the country by service providers to the property casualty insurance industry. Increasingly, however, those paying for services, including insurance companies and commercial property insurers and managers, adopt Xactimate® as their pricing standard. More information about Xactimate® is available at www.xactware.com. Some insurance companies or other entities may require a different software for estimating, other than Xactimate®. If You accept a job for one of these companies, You will be required to use that required software.

New franchisees will receive and must sign a software license and technology agreement which includes WorkCenter™, must use our current version of WorkCenter™ on all jobs, and pay the recurring monthly software license fee. We have designated the WorkCenter™ Systems as mandatory computer programs under Section 7.2 of the Franchise License Agreement. No other software packages are available which provide the same functions. You may not substitute a comparable software package for these functions. You must use our current version of WorkCenter™ or other recommended applications on all jobs regardless of source, whether You solicit locally or receive job leads from Us or an affiliate. You must use WorkCenter on all jobs in order to qualify to participate in National Accounts, Select National Accounts and Commercial Accounts Programs and receive job leads from Us or an affiliate. You will need to purchase one or more license(s) for Xactimate® and Cotality (formerly known as CoreLogic) which are not proprietary to Us to participate and qualify for referrals from certain National Accounts, Select National Accounts and Commercial Accounts that require this software. The Xactware suite of services includes Xactimate which is used for estimating property damage and creating repair estimates, sketching tools, and region-specific pricing for labor, materials, and equipment ; XactScope automates calculations for equipment needs and drying plans, provides assessments for roof and exterior damages, and drying equipment; XactAnalysis is a reporting tool that allows users to monitor the progress and quality of mitigation projects; and XactXpert provides expert level estimating and detailed analysis, and enables the sharing of estimates and documents with insurance adjusters to speed up claim approvals. The Cotality (formerly known as CoreLogic) suite of services includes Mitigate (MICA) which helps restoration professionals manage, document, and track their work, and includes project documentation, data entry, moisture mapping, and reporting; Validate (QA Assist) helps with quality and compliance, helps ensure that tasks meet industry standards and client expectations, and includes inspection audit tools, documentation, performance tracking, and reporting; Claims Estimate (Symbility Mobile Claims) which includes estimating tools, collaboration platform, documentation, reporting and mobile accessibility; Claims Workspace (Symbility Claims Connect) which helps with creating a centralized shared space for the assignment and claim file project documentation between restoration professionals and clients; and DASH which is a job management system for restoration professionals to help manage jobs end-to-end, project documentation, scheduling, compliance tracking and reporting. Some National Accounts, Select National Accounts or Commercial Accounts require different versions of software to participate in their program; therefore, You may be required to purchase licenses for multiple versions of Xactware and/or Cotality (formerly known as CoreLogic). You must also complete training offered by Xactware and Cotality (formerly known as CoreLogic). 43 UNIT FTC-04/15/2026 SERVPRO 1626990911.3 You will receive Our proprietary online job reporting and management system, which currently includes Our WorkCenter™ Office, Salesforce Marketing, Estimating, Reporting, and the DryBook® Mobile Application software. The DryBook® Mobile Application allows for the capture and documentation of all job drying information (equipment validation, monitoring, moisture content tracking, equipment utilization and notes relevant to the job file). You must use the DryBook® Mobile systems on all jobs at the point of task in the field. We have designated DryBook® Mobile as a mandatory computer program under Sections 7.1 and 7.2 of the Franchise License Agreement. Any information that You upload or enter into DryBook® Mobile (including Your leads, job file and financial data) will be stored on Our servers (“cloud”). The First Notice application allows for the entry of lead information and is used to document the status of all leads being pursued by the Franchise, regardless of source (local, Incident Alert Center or National Call Center). All job leads from the Incident Alert Center, the National Call Center or local must be in the WorkCenter™ Leads Intake System, which provides instant visibility in the WorkCenter™ Work In Progress Dashboard of all job leads being pursued by the franchise. No other software packages are available which provide the same functions. You may not substitute a comparable software package for these functions.

SERVPRO and Design 3,368,163 1/15/2008 3/31/2017 COMO SI NUNCA 3,417,981 4/29/2008 6/23/2017 HUBIERA PASADO Miscellaneous Design 3,847,298 9/14/2010 10/31/2019 (color green) SERVPRO (and design 3,872,314 11/9/2010 1/2/2020 with orange) READY FOR WHATEVER 3,881,639 11/23/2010 4/30/2020 HAPPENS READY FOR WHATEVER 3,909,279 1/18/2011 4/20/2020 HAPPENS REAL GREEN (standard 11/6/2023 4,488,936 2/25/2014 characters) REAL GREEN (standard 11/6/2023 4,495,270 3/11/2014 characters) HERE TO HELP 4,515,449 4/15/2014 1/2/2024

The data generated by Your business belongs to Us, including job files, marketing contacts, estimatics and billing, job scheduling and financial performance of Your franchise. (Section 7.10 of the Franchise License Agreement) We can use this data in the ways We determine, in Our sole discretion, which may include analysis of the financial and other performance of Your franchise, tracking industry trends and other related analytical purposes. You will need to complete training on these systems in order to use them at the Franchise. All Franchises will be required to train as a DryBook® Mobile and WorkCenter™ user in order to use DryBook® Mobile and WorkCenter™ Office. You will be trained in using Our office automation application and software which includes WorkCenter™ Office and Salesforce Marketing. We will also explain how to use the Servpro® customized chart of accounts in QuickBooks® Online, although it is Your responsibility to acquire bookkeeping knowledge and the skills and training to use the QuickBooks® online application software. We and Our affiliates do not otherwise train You on the use of any computer software applications. We and Our affiliates do not provide technical support for hardware or software

New franchisees will receive and must sign a software license and technology agreement which includes WorkCenter™, must use our current version of WorkCenter™ on all jobs, and pay the recurring monthly software license fee. We have designated the WorkCenter™ Systems as mandatory computer programs under Section 7.2 of the Franchise License Agreement. No other software packages are available which provide the same functions. You may not substitute a comparable software package for these functions. You must use our current version of WorkCenter™ or other recommended applications on all jobs regardless of source, whether You solicit locally or receive job leads from Us or an affiliate. You must use WorkCenter on all jobs in order to qualify to participate in National Accounts, Select National Accounts and Commercial Accounts Programs and receive job leads from Us or an affiliate. You will need to purchase one or more license(s) for Xactimate® and Cotality (formerly known as CoreLogic) which are not proprietary to Us to participate and qualify for referrals from certain National Accounts, Select National Accounts and Commercial Accounts that require this software. The Xactware suite of services includes Xactimate which is used for estimating property damage and creating repair estimates, sketching tools, and region-specific pricing for labor, materials, and equipment ; XactScope automates calculations for equipment needs and drying plans, provides assessments for roof and exterior damages, and drying equipment; XactAnalysis is a reporting tool that allows users to monitor the progress and quality of mitigation projects; and XactXpert provides expert level estimating and detailed analysis, and enables the sharing of estimates and documents with insurance adjusters to speed up claim approvals. The Cotality (formerly known as CoreLogic) suite of services includes Mitigate (MICA) which helps restoration professionals manage, document, and track their work, and includes project documentation, data entry, moisture mapping, and reporting; Validate (QA Assist) helps with quality and compliance, helps ensure that tasks meet industry standards and client expectations, and includes inspection audit tools, documentation, performance tracking, and reporting; Claims Estimate (Symbility Mobile Claims) which includes estimating tools, collaboration platform, documentation, reporting and mobile accessibility; Claims Workspace (Symbility Claims Connect) which helps with creating a centralized shared space for the assignment and claim file project documentation between restoration professionals and clients; and DASH which is a job management system for restoration professionals to help manage jobs end-to-end, project documentation, scheduling, compliance tracking and reporting. Some National Accounts, Select National Accounts or Commercial Accounts require different versions of software to participate in their program; therefore, You may be required to purchase licenses for multiple versions of Xactware and/or Cotality (formerly known as CoreLogic). You must also complete training offered by Xactware and Cotality (formerly known as CoreLogic).

New franchisees will receive and must sign a software license and technology agreement which includes WorkCenter™, must use our current version of WorkCenter™ on all jobs, and pay the recurring monthly software license fee. We have designated the WorkCenter™ Systems as mandatory computer programs under Section 7.2 of the Franchise License Agreement. No other software packages are available which provide the same functions. You may not substitute a comparable software package for these functions. You must use our current version of WorkCenter™ or other recommended applications on all jobs regardless of source, whether You solicit locally or receive job leads from Us or an affiliate. You must use WorkCenter on all jobs in order to qualify to participate in National Accounts, Select National Accounts and Commercial Accounts Programs and receive job leads from Us or an affiliate. You will need to purchase one or more license(s) for Xactimate® and Cotality (formerly known as CoreLogic) which are not proprietary to Us to participate and qualify for referrals from certain National Accounts, Select National Accounts and Commercial Accounts that require this software. The Xactware suite of services includes Xactimate which is used for estimating property damage and creating repair estimates, sketching tools, and region-specific pricing for labor, materials, and equipment ; XactScope automates calculations for equipment needs and drying plans, provides assessments for roof and exterior damages, and drying equipment; XactAnalysis is a reporting tool that allows users to monitor the progress and quality of mitigation projects; and XactXpert provides expert level estimating and detailed analysis, and enables the sharing of estimates and documents with insurance adjusters to speed up claim approvals. The Cotality (formerly known as CoreLogic) suite of services includes Mitigate (MICA) which helps restoration professionals manage, document, and track their work, and includes project documentation, data entry, moisture mapping, and reporting; Validate (QA Assist) helps with quality and compliance, helps ensure that tasks meet industry standards and client expectations, and includes inspection audit tools, documentation, performance tracking, and reporting; Claims Estimate (Symbility Mobile Claims) which includes estimating tools, collaboration platform, documentation, reporting and mobile accessibility; Claims Workspace (Symbility Claims Connect) which helps with creating a centralized shared space for the assignment and claim file project documentation between restoration professionals and clients; and DASH which is a job management system for restoration professionals to help manage jobs end-to-end, project documentation, scheduling, compliance tracking and reporting. Some National Accounts, Select National Accounts or Commercial Accounts require different versions of software to participate in their program; therefore, You may be required to purchase licenses for multiple versions of Xactware and/or Cotality (formerly known as CoreLogic). You must also complete training offered by Xactware and Cotality (formerly known as CoreLogic).