Facebook
Mandatoryal Media You must comply with our standards and procedures (which we may issue periodically in the Manual or otherwise in writing) as to your use of: blogs, social networks (like “Facebook and “Instag
+2.395% units YoYHQ-led decisions
Scoop Shop Program
Retail foodSoftware purchasing at Scoop Shop Program is controlled by the franchisor, Ben & Jerry’s Homemade, Inc., which mandates several operational systems across its 173-unit network. The system is 99% franchised (171 locations) with only 2 company-owned shops, creating a concentrated addressable market for vendors. The most recent FDD (2026) confirms a mandated tech stack including the B&J Extranet, Employee Management, and Fishbowl.
Live signals
Total units
173
171 franchised
Unit growth YoY
+2.395%
vs prior filing
AUV
—
Item 19, 2026
Royalty
3%
of gross sales
Ad fund
4%
national + local
Initial fee
$40K
per unit
Investment range
$129K–$641K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Square
Mandatoryor a one-terminal POS System range between $1,800-$2,300 plus tax. This includes POS equipment, software and hardware, one year of coverage for the POS SaaS license fee, access to Square Priority Supp
DoorDash
s and other locations (“Catering”) (Special Events and Catering are collectively referred to as “Off-Premises Activities”), delivery by third parties (e.g., Uber Eats, GrubHub and DoorDash) to custome
Fishbowl
pproximately 10% of the money on in-shop promotion materials/production, 76% on digital programs and support, 9% on administrative costs, and 5% on other advertising costs such as Fishbowl (an email m
Grubhub
celebrations and other locations (“Catering”) (Special Events and Catering are collectively referred to as “Off-Premises Activities”), delivery by third parties (e.g., Uber Eats, GrubHub and DoorDash)
Instagram
ust comply with our standards and procedures (which we may issue periodically in the Manual or otherwise in writing) as to your use of: blogs, social networks (like “Facebook and “Instagram”), profess
TikTok
y’s Homemade, Inc. (“Homemade”) alleging that Defendant’s marketing practices violate California’s Trap and Trace Law. Specifically, Plaintiff alleges that Homemade partnered with TikTok to install so
Twitter
ual or otherwise in writing) as to your use of: blogs, social networks (like “Facebook and “Instagram”), professional networks (such as “Linked-In”), live blogging tools (such as “Twitter”), virtual w
Uber Eats
s, offices, celebrations and other locations (“Catering”) (Special Events and Catering are collectively referred to as “Off-Premises Activities”), delivery by third parties (e.g., Uber Eats, GrubHub a
The vendor opportunity at Scoop Shop Program
Scoop Shop Program, part of Ben & Jerry’s Homemade, Inc., operates 173 locations in the US, 171 of which are franchised and only 2 company-owned. This nearly fully franchised system grew 2.395% year-over-year, with an operator footprint of 35 mapped operators—all single-unit operators—across at least 5 states. Top states include Virginia (7 units), Texas (5), Washington (5), California (4), and Florida (2). For software vendors, the addressable market is 173 units, but the buying center is highly centralized at the franchisor level.
Who controls software purchasing
Purchasing authority sits with Ben & Jerry’s Homemade, Inc. The FDD does not name specific HQ executives, but the mandated tech stack and centralized procurement signals indicate that IT and operations decisions are made at the corporate level, not by individual franchisees. Vendors should prepare to engage the franchisor’s technology or operations leadership. The absence of multi-unit operators (0 operators with 2+ units) reinforces that franchisees have little autonomy over software selection.
Mandated and current tech stack
The 2026 FDD mandates four systems: B&J Extranet, Ben & Jerry’s Extranet, Employee Management, and Fishbowl. These are the only named vendors in the disclosure. No additional POS, inventory, or scheduling tools are specified, suggesting either a closed ecosystem or gaps where complementary solutions could be pitched. Any vendor entering this account must demonstrate integration capability with the existing mandated stack, particularly the Extranet and Fishbowl platforms.
Procurement, renewals, and timing
Item 8 of the FDD does not provide a procurement extract, leaving the designated-supplier model implied by the mandated systems. Renewal terms are 10 years for Scoop Shops and 5 years for Satellite Shops, with conditions including compliance with all agreements, execution of the then-current Franchise Agreement, payment of a renewal fee, and renovation to current system image. These renewal cycles create natural windows for software evaluation and replacement. The 3.0% royalty rate and 10-year initial term further suggest a stable, long-term franchise relationship where technology changes are planned centrally.
How to read the Scoop Shop Program FDD
The 2026 FDD is embedded below for full review. Key sections for vendors include Item 11 (mandated systems and suppliers) and Item 17 (renewal and transfer conditions). The document confirms a franchisor-controlled technology environment with no disclosed approved-supplier alternatives. Use the viewer to verify the named systems and assess where your solution fits within the existing tech stack. For a ranked target list of franchise systems aligned with your software, reach out to FranCloud.
Questions vendors ask
Scoop Shop Program, answered from the filing
The FDD does not list specific executives, but purchasing authority rests with Ben & Jerry’s Homemade, Inc. as the franchisor. Vendors should target the corporate team handling IT and operations mandates.
The 2026 FDD mandates B&J Extranet, Ben & Jerry’s Extranet, Employee Management, and Fishbowl. No other named POS or operational vendors are disclosed.
There are 173 total units: 171 franchised and 2 company-owned. The operator footprint spans at least 5 states, led by Virginia (7), Texas (5), and Washington (5).
The FDD does not disclose a specific procurement model in Item 8. Vendors should assume designated-supplier dynamics given the mandated tech stack and centralized franchisor control.
Renewal terms are 10 years for Scoop Shops and 5 years for Satellite Shops, with conditions including compliance and execution of the then-current Franchise Agreement. Contract windows may align with these cycles.
The 2026 FDD is filed with state franchise regulators. You can review it using the embedded PDF viewer below for detailed Item 11 and Item 17 disclosures.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Scoop Shop Program files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
35 operators run 35 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit35
Top states by locations
| VA | 7 |
|---|---|
| TX | 5 |
| WA | 5 |
| CA | 4 |
| FL | 2 |
Ownership
The portfolio behind Scoop Shop Program
holding_vehicle of Unilever.
Sibling brands
Related Retail food brands
Primary franchise filings · updated July 2026. Every figure is source-traceable and QA-checked.