s and other locations (“Catering”) (Special Events and Catering are collectively referred to as “Off-Premises Activities”), delivery by third parties (e.g., Uber Eats, GrubHub and DoorDash) to custome
From the filings
Scoop Shop Program
Retail foodThe Scoop Shop Program covers 173 Ben & Jerry's locations, 171 franchised and 2 company-owned, up 2.4% year over year per the 2026 FDD. Owned by Unilever, the system spans 142 mapped operators, none of them multi-unit, and names several delivery and social platforms without mandating any of them.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
al Media You must comply with our standards and procedures (which we may issue periodically in the Manual or otherwise in writing) as to your use of: blogs, social networks (like “Facebook and “Instag
pproximately 10% of the money on in-shop promotion materials/production, 76% on digital programs and support, 9% on administrative costs, and 5% on other advertising costs such as Fishbowl (an email m
celebrations and other locations (“Catering”) (Special Events and Catering are collectively referred to as “Off-Premises Activities”), delivery by third parties (e.g., Uber Eats, GrubHub and DoorDash)
ust comply with our standards and procedures (which we may issue periodically in the Manual or otherwise in writing) as to your use of: blogs, social networks (like “Facebook and “Instagram”), profess
y’s Homemade, Inc. (“Homemade”) alleging that Defendant’s marketing practices violate California’s Trap and Trace Law. Specifically, Plaintiff alleges that Homemade partnered with TikTok to install so
ual or otherwise in writing) as to your use of: blogs, social networks (like “Facebook and “Instagram”), professional networks (such as “Linked-In”), live blogging tools (such as “Twitter”), virtual w
s, offices, celebrations and other locations (“Catering”) (Special Events and Catering are collectively referred to as “Off-Premises Activities”), delivery by third parties (e.g., Uber Eats, GrubHub a
Franchisor behaviours
What the franchisor requires
27 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
OPERATOR shall record all sales on a computer-based, point-of-sale record keeping and control system designated by BEN & JERRY’S, or on any other equipment or communication system specified by BEN & JERRY’S in the Manual or otherwise in writing.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
OPERATOR shall, at OPERATOR’s expense, submit to BEN & JERRY’S in the form prescribed by BEN & JERRY’S, the following reports, financial statements, and other data:
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We may be an approved supplier of some of such items.
Is there a franchisee advisory council, association or committee?
YesItem 11
We have organized and facilitated the growth of a council known as the “Ben & Jerry’s Franchisee Advisory Council” (“Council”).
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to change our specifications in the future to take advantage of technological advances or to adapt the POS System to meet operational needs and changes.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and/or our affiliates may receive payments or other compensation from suppliers on account of the suppliers’ dealings with us, you, or other Ben & Jerry’s Shops in the System.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
80Item 8
approximately 80% of your total purchases or leases in the continuing operation of your Shop.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay a charge not to exceed the reasonable cost of the evaluation and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
If OPERATOR desires to purchase any equipment, supplies, services, and products (including the Products) from suppliers other than those previously designated or approved by BEN & JERRY’S, OPERATOR shall first submit to BEN & JERRY’S a written request for authorization to purchase such items
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
OPERATOR shall make such modifications or alterations to the Premises (including the changing of, and the assigning to BEN & JERRY’S of, the telephone number) immediately upon termination or expiration of this Agreement
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
OPERATOR agrees to comply with such directives related to OPERATOR’s compliance with the applicable industry regulations and/or guidelines related to the processing of credit/debit cards promulgated by the card issuers (e.g., Cardholder Information Security Program (“CISP”) promulgated by Visa®)) and/or service…
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We will conduct, as we deem advisable, inspections of the operation of the Shop.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
The Manual may be set forth in several volumes, including such amendments thereto, as BEN & JERRY’S may electronically publish from time to time.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must obtain our written authorization of the proposed site, including basic footprint review, before executing a lease or a binding agreement to purchase the proposed site.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
OPERATOR shall not establish a separate Website or register any domain name that displays or uses the Proprietary Marks or any marks confusingly similar thereto, or that refers to this Agreement, the Products, BEN & JERRY’S or the System.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
OPERATOR shall conduct, at its own expense, a grand opening event and related promotional activities and marketing (the “Grand Opening”) in accordance with the Grand Opening program set forth in the Manual or otherwise in writing, provided that BEN & JERRY’S shall not require OPERATOR to expend more than Three…
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
OPERATOR shall sell or otherwise issue gift cards (“Gift Cards”) and (whether as part of, or separate from, Gift Cards) loyalty cards (“Loyalty Cards ”) that have been prepared utilizing the standard form of Gift Card or Loyalty Card provided or designated by BEN & JERRY’S, and only in the manner specified by BEN &…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If a mandatory Cooperative for the geographic area in which your Shop is located, you must become a member of the Cooperative within 30 days.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
At present, you must purchase the Ben & Jerry’s Products directly from our designated independent distributors for your Shop.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase the Ben & Jerry’s Products (as defined in Item 1) for your Shop that have been manufactured by Homemade (our direct parent company) as we determine in our sole discretion.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesFranchise agreement
OPERATOR agrees to maintain, at all times, credit card relationships with the credit and debit card issuers or sponsors, check or credit verification services, financial- center services, merchant service providers, and electronic fund transfer systems (together, “Credit Card Vendors”) that BEN & JERRY’S may…
Must the franchisee participate in a gift card program?
YesFranchise agreement
Additionally, OPERATOR shall sell or otherwise issue gift cards (“Gift Cards”) and (whether as part of, or separate from, Gift Cards) loyalty cards (“Loyalty Cards ”) that have been prepared utilizing the standard form of Gift Card or Loyalty Card provided or designated by BEN & JERRY’S, and only in the manner…
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
Either you, or your fully-trained manager who has completed Scoop U Training to our satisfaction, must, at all times, provide supervision of the Shop.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We will require that you purchase an approved POS System and related software, including any SaaS license required in connection with the POS System.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
All such data entered into your POS or Dashboard, and otherwise captured in your POS, is and will be owned by us, and we will have the right to use such data in any manner that we deem appropriate without compensation to you.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
Follow-Up Training You, your manager and other employees may also be required to attend additional courses, seminars, and other training programs as we may require from time to time (and for which we may impose a fee).
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
OPERATOR (or a designated full time employee of OPERATOR) shall, at OPERATOR’s sole expense, attend the first national convention organized by BEN & JERRY’S after execution of this Franchise Agreement and shall participate in any training programs and workshops offered at the convention.
The filing answers no to 2 questions
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Item 6
The vendor opportunity at Scoop Shop Program
The Scoop Shop Program covers 173 Ben & Jerry's locations, 171 franchised and 2 company-owned, up 2.4% year over year per the 2026 FDD. A 3% royalty is unusually light for the category, and the filing makes a financial performance representation. Owned by Unilever, this is a large, single-unit-heavy system spread across 142 mapped operators.
Who controls software purchasing
None of the 142 mapped operators run more than one location, and the filing's Item 2 covers the brand's officers. With no chain-wide technology mandate and no multi-unit concentration, day-to-day purchasing sits at the individual operator level rather than with a centralized buyer.
Tech named in the FDD, and what is actually required
Item 1 names DoorDash, Grubhub, and Uber Eats by Uber; Item 3 names TikTok; Item 11 names Facebook, Fishbowl, Instagram, and Twitter by X. The FDD requires none of the systems it names — all eight appear in the filing without being mandated.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: operators must buy Ben & Jerry's products from designated independent distributors, and other items from suppliers the franchisor approves or designates, with room to propose alternate suppliers. Terms run 10 years for a Scoop Shop and 5 years for a Satellite Shop, renewable for operators meeting current standards.
How to read the Scoop Shop Program FDD
The FDD was filed with state franchise regulators in 2026. The embedded viewer below covers Item 8 for procurement, Item 1 and Item 11 for the named technology, and Item 19 for the financial performance representation. Talk to FranCloud for a ranked list of franchise systems like this one that fit your product.
Questions vendors ask
Scoop Shop Program, answered from the filing
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Scoop Shop Program files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
142 operators run 142 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Ownership
The portfolio behind Scoop Shop Program
holding_vehicle of Unilever.
Sibling brands
Related Retail food brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.